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Return/Replacement policy:
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1/5

2002-10-01

"This outfit is a joke. They sent me only 1 of 2 items I ordered @ $100 each. When I called to inquire I was put off twice by someone who would not connect me to the person who handles these problems. I called a 3rd time, pushed "0" and got the mystery woman. She turned out to be a very young sounding woman who told me it would take several days to researc, even though I paid for 2-day Fedex. And besides, they were in the middle of inverntory and my one item was not at the top of their list. Whatever happened to the customer is always right? Next time, and the times after, I buy from Newegg."

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3/5

2002-09-13

"This reseller is good, prices are good for some items, some are expensive. I bought two northbridge heatsinks, took 1 weeks and a half, but the product arrived, they are OK."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

5/5

2002-09-11

"Great selections, price, and shipping options."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

5/5

2002-09-01

"All the little hard to find parts that you need to finish a project but can't buy anywhere else. I bought 6 packages of odds and ends that will last me months for under $25, will keep looking to them for the small pieces."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2002-08-12

"I have ordered from cyberguys serval times and everytime it has been great!!! They are easy to order from and have great products and prices!!!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall customer service
Customer service being knowledgeable
Customer service being easy to reach
Customer service being trustworthy
Customer service making decisions on their own
Customer service resolving problems
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

5/5

2002-05-06

"Got confirm of order via email within hours. Received order in a couple of days. Everything received no damage. Reasonable prices. Will deal with again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
N/A
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

1/5

2002-04-15

"Slow to send me my order confirmation. Many days after this, I was phoned and informed that I was misquoted, the shipping would cost me $5 more than originally quoted, and would have to be shipped another method. I received it many weeks later, shipped in a different way that I had been told it would be, and according to the packing labels on the box, they charged me more for shipping than it cost them. The package was sent in a box that was much too large in one dimension (and bloating my shipping cost) and a bit too small in the other dimension. The packing job was sloppy and poorly done, the tape barely held the box from bursting. The packaging from one of the items was all cracked due to the bad packing job, and a CPU shim I had purchased was dumped loose in a box to contend with the other items I had purchased. It arrived a bit bent and is NOT safe to use a CPU. A little bit of work and it is ok now, but I'm not happy. These guys do not know how to pack or ship, especially not internationally. Avoid buying anything fragile from them."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall customer service
Customer service being trustworthy
N/A
Customer service being easy to reach
Customer service resolving problems
Customer service making decisions on their own
Customer service being knowledgeable
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

5/5

2002-03-12

"Rate this seller A+++
Everything I ordered was shipped immediately, except a PS2 "Y" connector that was out of stock. It arrived today! Great communication with the sales order desk with friendly knowledgeable staff.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall customer service
Customer service being knowledgeable
Customer service being easy to reach
Customer service being trustworthy
Customer service making decisions on their own
Customer service resolving problems
Overall web site
Speed of web site
Web site reliability
Web site being easy to use