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Product & services pricing
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Chance of future purchase:
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Return/Replacement policy:
0.00/5

Verified
5/5

2006-01-31

"I purchased a CPU Stand and it works as advertised and is very funtional. It arrived well packed and in great condition. I will continue to pruchase from Cyberguys."

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Pricing of products and services
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Overall web site
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Speed of web site
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Overall quality of the company
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Overall technical support
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Being trustworthy
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Being knowledgeable
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Being easy to reach
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Making decisions on their own
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Verified
5/5

2006-01-23

""

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Pricing of products and services
Value the company offers
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Ease of ordering online
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
Overall quality of the company
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with

Verified
5/5

2006-01-22

"Oredering process was smooth. Order received promptly and was exactly as expected. Great ordering experience."

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Pricing of products and services
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Overall quality of ordering process
Ease of ordering online
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
Overall quality of the company
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with

Verified
4/5

2006-01-15

"Failed to apply in-store credit. Did not respond to e-mail."

Detailed Review Benchmark + -
Pricing of products and services
Value the company offers
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
Overall quality of the company
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Overall technical support
Being easy to reach
Resolving problems
Being trustworthy
Being knowledgeable
Making decisions on their own
Overall customer service
Customer service being knowledgeable
Customer service resolving problems
Customer service being trustworthy
Customer service being easy to reach
Customer service making decisions on their own
Product Returns/Refunds/Exchanges

Verified
5/5

2006-01-12

"Everything arrived sooner than I expected it would. I did discover that one of the items I ordered was not exactly what I wanted, so I sent it back today for an exchange. It should be simple, because the replacement item is exactly the same price as the one I returned."

Detailed Review Benchmark + -
Pricing of products and services
Value the company offers
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
Overall quality of the company
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
N/A
Delivering products on-time
Overall technical support
N/A
Being knowledgeable
N/A
Being easy to reach
N/A
Being trustworthy
N/A
Resolving problems
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Making decisions on their own
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Overall customer service
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Customer service being easy to reach
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Customer service being knowledgeable
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Customer service resolving problems
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Customer service making decisions on their own
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Product Returns/Refunds/Exchanges
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Verified
5/5

2006-01-12

"Arrived on time, quick ship with no problems or delays."

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Pricing of products and services
Value the company offers
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
Overall quality of the company
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with

Verified
5/5

2005-11-21

"I tried to save a little on my order and had it shipped via USPS priority mail, which has no tracking. The shipment disappeared and I received nothing. When I complained, Cyberguys re-shipped the order via UPS for free, and I received the item on schedule. Good service. "

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Overall quality of the company
Pricing of products and services
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Is consumer focused

Verified
5/5

2005-10-15

"Quick service and great prices make a great company. These guys are on the mark."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
Making decisions on their own
N/A
Being easy to reach
N/A
Being trustworthy
N/A
Being knowledgeable
N/A
Resolving problems
N/A
Overall customer service
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Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
5/5

2005-08-09

"Cyberguys is great. Excellent product selection. Lots of hard to find computer-related products. Excellent prices. Fast shipping. Carefully packaged. Non-gouging shipping rates. These people do such a good job that I want to order more stuff just to watch a merchant do it right time and again. "

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Overall quality of the company
Pricing of products and services
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Is committed to quality products and services
Is easy to do business with
Is consumer focused

Verified
5/5

2005-06-16

"I have ordered from Cyberguys from work and now from home. The delivered the product just as expected. The Power Strip Liberatior Extension has been great. I have since ordered a couple more packs to use at work."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Overall technical support
N/A
Being easy to reach
N/A
Making decisions on their own
N/A
Being knowledgeable
N/A
Being trustworthy
N/A
Resolving problems
N/A
Overall customer service
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being trustworthy
Customer service being easy to reach
Customer service resolving problems
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2005-05-17

"I have been ordering from Cyberguys for about 5 years for home. We have been ordering from Cyberguys at work for about 2 years. If you need to have your order processed and shipped quickly, Cyberguys is the place to go. If something is out of stock the website will say so. Last week I had to return my first defective item to Cyberguys. I have not yet received the replacement hard drive but if their return service is anything like their sales on the front end, I should have it soon. Cyberguys is a great company."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Overall technical support
N/A
Making decisions on their own
N/A
Being easy to reach
N/A
Being knowledgeable
N/A
Resolving problems
N/A
Being trustworthy
N/A
Overall customer service
Customer service making decisions on their own
N/A
Customer service being trustworthy
N/A
Customer service resolving problems
N/A
Customer service being knowledgeable
N/A
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2005-04-15

"Wow! Order placed 6:00pm EDT - shipment received 16 hours later at 10:06am EDT the next morning. Granted, I did pay for priority overnight, but CyberGuys and FedEX came through! The products were exactly what I ordered and worked as soon as I plugged it in. This is an example of a business with a future: I'll buy from CyberGuys first rather than experiment again with some of the real dogs that I've had to fight with just to get what they have already taken my money for! "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
N/A
Making decisions on their own
N/A
Being knowledgeable
N/A
Being easy to reach
N/A
Being trustworthy
N/A
Resolving problems
N/A
Overall customer service
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Customer service resolving problems
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Customer service making decisions on their own
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Customer service being easy to reach
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Customer service being trustworthy
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Customer service being knowledgeable
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Product Returns/Refunds/Exchanges
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Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2005-03-13

"Always very fast service, and they always have what they say they have in stock."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
N/A
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Overall technical support
N/A
Resolving problems
N/A
Being easy to reach
N/A
Being knowledgeable
N/A
Making decisions on their own
N/A
Being trustworthy
N/A
Overall customer service
N/A
Customer service making decisions on their own
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Customer service being easy to reach
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Customer service being knowledgeable
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Customer service being trustworthy
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Customer service resolving problems
N/A
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
5/5

2005-02-19

""

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Overall technical support
N/A
Making decisions on their own
N/A
Being trustworthy
N/A
Being knowledgeable
N/A
Being easy to reach
N/A
Resolving problems
N/A
Overall customer service
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Customer service being knowledgeable
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Customer service making decisions on their own
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Customer service being easy to reach
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Customer service resolving problems
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Customer service being trustworthy
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Product Returns/Refunds/Exchanges
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Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
5/5

2005-02-15

"This was my second order with CyberGuys. Everything went well. They are a decent store, although shipping is expensive. They have a nice catalog and a good selection of computer parts. One thing to note is that the products generally don't come with nice packaging or instructions. They are targeting the do-it-yourselfer that can figure things out on their own. CyberGuys is similar to RadioShack in many ways."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Resolving problems
N/A
Being trustworthy
N/A
Being easy to reach
N/A
Making decisions on their own
N/A
Being knowledgeable
N/A
Overall customer service
N/A
Customer service making decisions on their own
N/A
Customer service being trustworthy
N/A
Customer service resolving problems
N/A
Customer service being knowledgeable
N/A
Customer service being easy to reach
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Product Returns/Refunds/Exchanges
N/A
Overall web site
N/A
Web site reliability
Speed of web site
Web site being easy to use