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Verified
5/5

2004-11-04

"Shipping was much more expensive than comparable retailers such as NewEgg, ZipZoomFly, and Amazon. However, Cyberguys.com carried computer parts/accesories that I couldn't find elsewhere. Merchandise arrived 1 day earlier than estimated by FedEx.

Also, note that Cyberguys.com and x-tremegeek.com seem to be the same company (or at least share the same address and contact phone numbers).
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
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Overall technical support
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Overall web site
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Web site being easy to use
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Verified
5/5

2004-10-21

"I Finally found some very speical UV Paint that I have been wanting for a very long time at Cyberguys.com and placed the order. I very quickly went backordered beause of the vender. The vender finally got 3 of the 5 promised colors to Cyberguys and the absolutly wonderful Elena sent me the 3 they had 2nd day air. Once I got it I ahd to try it out and to my already stressed heart I found the quality beyond POOR. But, When I called back and spoke with Elena, she fixed it all and all is well in Cyberguys land... I still do not have my paints, but I am very happy with the way the pros at Cyberguys handled this problem. If I had more than 2 thumbs I would give you more than 2 thumbs up to everyone at Cyberguys..."

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Verified
5/5

2004-08-16

"Super fast delivery. Good price on a specialty item.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Overall technical support
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Making decisions on their own
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Being easy to reach
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Resolving problems
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Overall web site
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Verified
2/5

2004-07-16

"They Failed to send all products, yet my Credit Card has been charged for all products. After placing a call just after receiving the product (7-15) they appolagized and said the remaining item would be shipped immediately. The next day I sent an email, again I got an apollogy this time, an actual order number was generated (7-16). However item has yet to ship, is is listed for UPS Ground, order was placed with FedEx Express Saver. Final Product Arrived on the 7-22 a full week after I should have received everything."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Overall technical support
N/A
Being easy to reach
N/A
Making decisions on their own
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Being trustworthy
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Resolving problems
N/A
Being knowledgeable
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Overall customer service
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2004-06-22

"2nd order from this place, fast shipping and I love the catalog!!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Overall technical support
N/A
Resolving problems
N/A
Being easy to reach
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Being knowledgeable
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Making decisions on their own
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Being trustworthy
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Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2004-06-06

"I've always had good experiences with this company. I've orderd from them 3 times already and each time my order is processed quickly and shipped within 4-5 days. Good vendor, will do business with them agian. "

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Verified
5/5

2004-05-22

"Straight forward ordering process, great service, fast shipping and good prices."

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Verified
5/5

2004-04-03

"Good prices,shipped the next day. Came FedEX. Just what I ordered and everything was great. Will do business again."

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Verified
5/5

2004-03-24

"Cyberguys - 10 out of 10.

This is only my 2nd purchase from these folks. Excellent ordering, processing, billing & shipping is exactly what your willing to pay for. Prices are great.

Strongly recommend!!!
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
N/A
Making decisions on their own
N/A
Being easy to reach
N/A
Being trustworthy
N/A
Being knowledgeable
N/A
Resolving problems
N/A
Overall customer service
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Customer service resolving problems
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Customer service being knowledgeable
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Customer service making decisions on their own
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Customer service being easy to reach
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Product Returns/Refunds/Exchanges
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Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2004-03-02

"I purchased a Compact Flash reader/writer in September 2003. It stopped working about 5 months later. I called them and they immediately sent me a replacement at no cost. I didn't even have to return the broken one. That is great service.

Montie Terry
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services

Verified
5/5

2004-02-11

"Great seller! Fastest shipping that I have ever found. From California on Monday to Louisiana on Wednesday! Great job by Cyberguys! Quality merchandise. Will buy from again!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Overall technical support
N/A
Being trustworthy
N/A
Being easy to reach
N/A
Resolving problems
N/A
Making decisions on their own
N/A
Being knowledgeable
N/A
Overall customer service
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Customer service resolving problems
N/A
Customer service being trustworthy
N/A
Customer service being easy to reach
N/A
Customer service being knowledgeable
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Customer service making decisions on their own
N/A
Product Returns/Refunds/Exchanges
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Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2004-02-03

"I have been a repeat customer; sorry no last invoice # as I didn't take the time to go to their site and check my account. Their prices and shipping are average but customer service is the highest. I have always received prompt refunds on returns."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall technical support
Being easy to reach
Being knowledgeable
Resolving problems
Making decisions on their own
Being trustworthy
Overall customer service
Customer service making decisions on their own
Customer service resolving problems
Customer service being trustworthy
Customer service being easy to reach
Customer service being knowledgeable
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
5/5

2004-02-03

"Cyberguys is good! They send out a great catalog
that includes much detail about each item, they
have good volume discouts,special deals and they
even throw-in surprise gifts w/orders. I do use the catalog but find that ordering online is the
easiest,fastest way to place orders. I have been
shipping UPS Grnd and all the pkgs have come intack and if there are back orders they are good
at notifying you and including this info on the
packing list. I have never had a major problem with this co. during the last 2 years.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

Verified
5/5

2003-12-27

"Numerous orders placed with this reseller over a period of several years . All have been filled promptly and correctly. Never had a problem with any of them. I'll continue to do business with them in the future. Their prices are excellent."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall customer service
Customer service being trustworthy
Customer service being easy to reach
Customer service being knowledgeable
Customer service resolving problems
Customer service making decisions on their own
N/A
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
4/5

2003-11-10

"CyberGuys carries alot of items you won't find anywhere else. From novelty items to hard to find wiring, they have a varied inventory.

Their prices aren't the best, but are fair, and their products make up for it. If you're buying big, easy to find items look around before ordering from them, but if it's hard to find, save time and go right to them.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall web site
Web site being easy to use
Speed of web site
Web site reliability