"I purchased a replacement gas tank/hood for my Honda mower. I called Honda to verify the correct part number first. The web site auto selected an alternate part, which I questioned, but went ahead with the purchase. The part was unquestionably incorrect. When called, they stated If I sent the part back, they would send me a new part at my cost. I paid 16.68 for the part and 17.73 for the shipping. So I must now pay an additional 17.73 for each leg of shipping. I asked to verify the correct part, I learned they would need to order the part at approx. 34.00. so my total investment for the part now would be approximately 103.87, more than twice what it would have been if the part had not been substituted. The salesperson did drop the restocking charge....or it would have been more. This is my worst online purchase experience ever."
"Someone fraudulently ordered $500 worth of parts in my name, but sent it to another state 2, 500 miles away. I immediately contacted them, and told them this was fraud. They said "It doesn't look like fraud".
They would not cancel the order. Would not RTS the package. They just told me to refuse the package when it comes! When it comes to someone else's house???"
"I ordered 2 gears and a shift fork for my Vulcan. Every other site said that the top gear was not available anymore but theirs said it was. I placed the order then worked on the bike. Here I am on the next day, half hour from pulling the engine out. They called and said they could not get the gear also. If you are going to show a part online and give the option to buy it and COMPLETE THE ORDER please be sure you can actually get the part. BTW this is the part number 13260-1813.... I am guessing they still show it."
"I ordered $1, 000 in parts from them and then realized I wouldn't be needing one of the parts so I called them the same day I placed the order and they said that will be fine we will cancelled that one item. Once I got the email with the tracking information I saw they charged me $78 cancelation fee on a $380 part!! How can you charge me a cancelation fee when the order wasn't even shipped yet and I canceled it the same day I ordered it. I was planning on ordering a lot more parts for this bike but now I know I won't be buying them from cycle parts nation. I hope their redicilious $78 cancelation fee is worth losing over $1000 more in business for parts I was planing on ordering. They also don't answer my emails. BUYER BEWARE TAKE YOUR BUSINESS SOMEPLACE ELSE!!!"
"I made about a dozen orders from them over a four month time frame when rebuilding a Yamaha V Star 1100. I spent about $3k total on the orders. Overall, I thought their service was very good.
They screwed up on one order. I ordered about 35 small nuts , bolts and washers. One item was missing from the order. I emailed them about the problem and received no response. I reordered the same missing bolt four months later on a different order and received it.
Had a problem with another order. The throttle cables I received were damaged. I called on the phone. Took awhile to get through to the right person but she then handled the problem very well. I emailed digital photos of the damaged cables to her. They shipped out new cables the following week and I did not have to return the damaged ones.
Overall, about two hundred parts received without problems. I thought the shipping charges were kind of steep if you only need one or two small parts, but the shipping charges are very reasonable if you order dozens of parts on the same order. I like their website. Easy to use, easy to order. They're in Michigan, so shipping time to my location in Ohio was very fast. They charged no sales tax when shipping to Ohio. Overall, I was very satisfied and wouldn't hesitate to order from them again."
"I ordered over $800 worth of plastics for my bike and it took them over a month to ship it even after I called them up and asked to take the back ordered part off the order. I ended up getting a beat up box about a month and a half later with the most expensive part missing. When I contacted them about this issue, they told me that my order was shipped complete. The part that mas missing wouldn't have even fit in the box they sent."
"I ordered parts through them on 9/14. At no time during the checkout process did it read that they needed 2 - 3 days for just processing the order. I found that myself under the About Us section.Anyway, I emailed the ****@**** just to receive a email stating that it takes 3 - 5 business days for them to receive the parts! WTF!? It's not 9/20 and after calling them three times today only to be transferred to voice mail. This company sucks!"
"Cowling arrived broken. Had to pay extra for oversized item. They wanted a photo and a form filled out for a return. Rude and arrogant on the phone. Manager would not return phone call. Watch out. "
"Their parts are cheap, but watch out for 2 things:
1) Fast they are not. I ordered other Suzuki motorcycle parts through my dealer the same day (10/9). Those parts showed up before I got the notification on 10/15 from Cycle Parts Nation on that they had finally shipped.
2) Watch the shipping charges! I was about to order a $29 plastic part that is no larger than 6" x 6". They were going to charge me $139 shipping. They said shipping was based on the part name, not the weight or size. "