"I order two bar stools. One had a nick on it. Cymax replaced it right away. I love Cymax!"
"Customer service and products are excellent. Will keep shopping with Cymax. "
"They were very helpful when I ordered. They furniture is beautiful "
"Nothing more to say except never again"
"I ordered a baby bed, dresser and matress for my neice's first child. Everything arrived quickly and in perfect condition."
"Excellent service, great quality!"
"First the delivery was in the late afternoon and since I am an 80 year old widow it was very difficult for me to get the boxes in the door. I hoped the delivery driver would ring the bell but he just dropped them. Next, all the boxes looked fine but the desk top had quite a large gouge in the top which I believe was packed that way."
"great customer support. Great experience"
"My original order didn't come as ordered so I had reorder it thru cymax website and pay more than the original order but all in all I am very satisfied and thinking of ordering another one the exact same way"
"Shipping was fast product was nice looking BUT the problem was the very thin back panel was not protected well so it got damaged. And the customer service sucked when i called "
“Hi Robin,
We had made several attempts to contact you to rectify the issues. The phone number provided on the order was invalid . We were open to some other options but did not hear back from you. We hope you enjoy your purchase.
Kind Regards,
Cymax Customer Support.”
"No. I'm left with a sick feeling in my stomach when I think about my experience, in the end it worked out. But I won't ever use them again! "
“Hi Debra,
Travis here with Cymax.
It seems that there must be a mix up here. Our records show that you placed the order with one of our agents and were provided with a discount/coupon on October 11th at 1455 hours Pacific time and you received said item on October 13th 1321 hours without any reported issues in regards to the purchase or the product? In any regard, while we truly do apologize for anything on our end that may have caused the upset stomach, feel free to reach back out to us to discuss any details.
Kind Regards,
Cymax Customer Support ”
"Delivered the wrong item, the replacement is in the works now, we will see. Item was replaced in a timely manor and was followed
up by Travis. I am completely satisfied."
“Hi Mr.Douglas,
I was hoping you feel that we have now rectified your issues.
Please advise.
Kind Regards,
HSQ Customer Support ”
"Easy to store to contact; well-informed, very helpful salesperson; delivery and product as advertised. Very Satisfied Customer"
"impressed with the quality "
"they came through quickly for me when I needed a desk for my new office"
A rep from Cymax Business, CymaxTK, has responded:
“Hello Harold,
Our records indicate that you made a purchase for a 5-shelf bookcase from us on October 27th. Our records also indicate that a successful delivery occurred on November 1st.
We reviewed all of the order notation and have no record of you ever making contact with any one of our agents directly. We have also made several attempts to contact you to discuss any issues and have not been able to connect. While we do apologize for any issues that may have occurred, we hope you enjoy your purchase.
Kind Regards,
Cymax Customer Support ”