"I have ordered a Furniture of America Castleman 5 Piece Dining Set in Espresso that was delivered on time. However, when I received the dining set, the table was broken and unusable. After filing a request online, I was offered to be refunded. The refund was quick and the personnel very polite."
"Great service. Completely happy with products."
"The islands I ordered are so perfect makes my kitchen awesome. "
"After reading my review Cymax reached out to me to apologize for the not so good experience. However, they were not responsible for how the package was delivered (meaning all smashed up) but they did make up for the incorrect parts.
So for the fact that they reached out to me and were very apologetic, made me feel like they actually cared and wanted to correct the mistake. I was never going to order another thing from Cymax, but now I will. Because even though it was packaged with wrong piece(s) and I had to drill new holes, it is a beautiful desk and the customer service was great! "
"The website was nice and easy to use. Check out was very easy . Where a lot of other sites are difficult to use."
"I love the stand I purchased, it is very durable and my microwave fits perfect on it. I have received a lot of compliments on it and everything I purchase at Cymax."
"Great product for the price,assembling was a little confusing at a point but I'm pleased with it."
"The product was as described and exactly what I needed. It arrived on time and the quality is great. I would order a companion piece when I need one."
"I love the bed platform I ordered from you!!!"
"Good reasonable prices and quick shipment"
"I purchased 4 red seat tractor stools, the arrived in just a few day, were easy to assemble. They are a good value and am very happy with them. The seat is plastic, I hope they hold up, but I have cats so they should be cat proof. I'd order from Cymas Stores again. Free shipping and no tax. Great Deal."
"The item wasn't as sturdy as I expected. Not easy to assemble. The "backboard" to the bookcase was not square and not easy to nail down because of it. Just not the product I was expecting. "
"Very easy website to navigate "
"Very happy with our purchase. Fits nicely into the corner space and looks great. Took a while to assemble but all parts there and no damage."
"The box arrived to my house all smashed up/ripped. Not sure if it left the warehouse that way or if it was the way it was delivered. However, I was shocked and relieved the the desk had no visible damage at all. So we didn't pursue for a replacement. So after getting rid of all the broken styrofoam and ripped cardboard, we realized that it was pack with 2 of the same legs! So the pre-drilled holes didn't match up for the bottom cross bar and one corner of the desk had the pre-drilled holes in the wrong spot and couldn't screw in the leg without trying to drill new holes in the correct spot. So very frustrated it came in the condition it did. Relieved the desk looked in great condition. And ended up REALLY annoyed they packed the incorrect parts and the pre-drilled holes were in the wrong spot. "
A rep from Cymax Business, CymaxTK, has responded:
“Hello Jennifer,
After several conversations, we were able to come to an amicable resolution by agreeing to provide you with a credit to keep the item in lieu of replacements in the amount of $ 125. That amount was processed to you on Sept.27th which was to your satisfaction.
Truly hope you enjoy the item.
Kind Regards,
Cymax Customer Support ”