"I bought 16 and only received 5.. they are $270 each so I'm just waiting on the rest. For a month and a half now. And I have to wait another month they say. "

"My item arrived without assembly instructions. There is no customer service department at Cymax that you can call. You can only email. I sent an email asking for the instructions; that was over three months ago and I still don't have them. I will not do business with this company again. Not recommended."

"We ended up getting a refund. There was no one to call. They weren't responsive and they really didn't give any updates. When we finally got through we were basically told one person has a phone. This very much seems like a basement company that has nothing in stock and places orders to ship direct from distributors on your behalf."

"ordered a cabinet on oct 6- my amex was charged immediately and I received an email that said they would be sending a tracking number when shipped. To date- have received no other email nor have I received my order."

"They carried exactly want I wanted, and got it to me quickly.
Great customer service.
"

"Very convenient and very timely!"

"This is a follow up post regarding an order placed prior to Christmas. The order consisted of 3 office pieces in 3 boxes, 1 of which ( the desk ) was damaged by the shipper and never delivered. The frustration came with the delays in getting a timely replacement or a partial refund. Ultimately after phone calls and emails detailing my frustration with the situation, I was contacted by Travis K. Travis was apologetic for the delays and took 2 actions. First he expedited the delivery of a replacement unit and then without prompting offered a partial refund of the order.

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"I purchased a Serta office chair about 3 1/2 years ago. I liked it so much, I bought another one a few months ago. Although it looked the same and was the same model number, the new chair felt totally different from old chair. The seat was soft and saggy and I sank in it when I sat down. I couldn't sit in it for very long because it gave me a back ache. I could see a difference in the two chairs just by looking at them. The cushion cover had slack and I could see that it wasn't as full as my old chair. I called and emailed Cymax several times and spoke to John S each time. He acted like he was going to find a solution but nothing ever came from it. The last time I spoke to John S, he acted surprised that Serta hadn't sent me a new chair. After that he had me send him pictures of the labels on the bottom of the chair. I never heard from him again and he wouldn't respond to my voice messages or email.

Update 1/2/2020
I received a voicemail from Travis at Cymax on a Saturday in November. I'm not sure why he would think I would be in the office late on a Saturday, but he left a message saying that they had sent me messages on this website to which I haven't responded to and that he wanted to come to a resolution about the problem. I don't frequent this site, but never did get any messages. I returned the phone call during regular business hours and there was no answer. I left a phone message requesting that he call me back. I have never heard from him since."

"I had bought and paid for a cabinet from Cymax. After it did not arrive in after a coup,e weeks they said there was an error on the shipping method, cancelled my order, and raised the price of the item.

Terrible experience."

"Very Good experience. Will considering future purchases. Best price even though it was listed at Amazon for more. Easily assembled and very happy with purchase."

"Good quality material, excellent instructions to put the desk together. Highly recommend. "

"For the price, it's a great deal."

"The table is beautiful! The rounded edges and curve at top of legs, every detail is beautiful! I don't want to put it in the rain, so have it in covered part of patio, and can easily move it 8 feet to be under the umbrella....but not the umbrella on it, just two chairs at table are under umbrella. Looks fabulous! "

"Cymax matched a published cyber price, guaranteed delivery much more quickly, plus there was no sales tax. Cymax then satisfactorily solved a minor issue with the product post-delivery almost instantly. Will definitely continue buying from them. Our rep, Kenny K was terrific."

"I am very pleased with this bed frame purchase. My daughter loves it and it is just the right height or her. I would purchase from this company again.
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