"My order wasn’t listed on the website, however Jake from customer services helped me out. He instructed me very clearly on what to do and in the end I was able to request a refund. Thank you Jake "
"Excellent. Several layers of buyer protection. Rare to find these days."
"My order went through quickly and without any errors. Highly recommended. ”"
"Never had many issues with DHgate until now. Payments are declined for no reason, my bank doesn't know why and customer service seems to have no clue. They instructed me to email photos of my card and order and they can order it in 5 Business day. They then asked me to leave a 4/5 star review and leave to agents name and they'll give me a $5 coupon, when I can't even successfully checkout items!! Didn't even fix my issue. Honestly not nearly worth the hassle to have to wait and additional 2 months to potentially receive something broken. Will just pay the $5 extra and pick it up around me "
"Attention: DHGATE
Please Stop Asking Americans
To Upload Their Debit or Credit
Cards for Verification Purposes
That is not how we do business!!!
To much Fraud is on online, No Matter
How safe your site is.
IF YOU NEED TO VERIFY INFORMATION
CONTACT COSTUMER BANK
THAT HOW BUSINESS WORKS
IN AMERICA, I REPEAT WE CANNOT
UPLOAD OUR DEBIT OR CREDIT CARD
TO DHGATE!!!!!"
"Alibaba has more products to choose from, but when things went South, there is a loophole that allowed shady vendors to take advantage of you by holding up - up front payments when there are shipping delays....
Plus if you need to chat with someone on Live, you always get useless bots, very frustrated.
DHgate has everything upfront, you get what you see, no BS. Love iT!"
"Good experience. Had some issues with payment initially, but customer service responded well and helped out!"
"I ordered grey jeans..received blue jeans....must ship replacement. "
"one of the easy and fastest support for an international platform...."
"Lorie helped me so good, thank you so much"
"Jake from customer service has been helpful so far! Some sellers are shady though"
"Jake helped me figure out why my orders were cancelled and pointed me in the direction of getting it fixed."
"mal so mal so, oftmals besser wie schlechter"
"DHgate.com, DHpay.com or rather say: SCAMgate.com
NOTE TO CONSUMERS : Beware HENCEFORTH of DHGarbage!
DHgarbage In 4 words
1. Fake tracking numbers.
2. Bunch of random crooks, otherwise named Middlemen
3. No MoneyBack_guarantee_Policy [ DHpay will deliver missing refund order references !! ]
4. No PAYPAL payment option to secure international consumers transactions.
My issue gets back to 2020-02-16 at 03:07:03 following DHgate system, the date during which i placed the order Number 31845275** successfully as can be asserted by the DH payment gateway named DHpay.
Unfortunately my order hadn’t been delivered and will never be, because the would-be “said” seller was just another scammer who disappeared as by chance that the system started displaying this sarcastic famous NTOICE “Sorry, the page does not exist” ( just after i reported his store 3 months later -2020-05-11 12:30:42- to the suspicious DHgate support team) as if everything had expressly been arranged to rip customers’ money off and then go off!!!
Now, the refund references I got toooo laaate rom these damn DHpay / DHgate or rather say DHgARBAGE!! Are………. Deliberately MISSING as it was confirmed to me by my local bank branch stuff, that instead of the standard 22-digits a transaction has to include, they provided just 20 numbers, making it so clearly impossible for this any international transfer through bank account or via debit/credit card to get successfully executed!!
The question now, is that why DHgarbage behaved likewise, they have to clear out the community doubts as to their integrity and effective laws.
ALERT: I DO NOT RECOMMAND THE COMMUNITY TO USE THIS UNDERATED DHg…arbage!!!
Order Number: 3184527***
Order Amount: US $2*.**
Ship Via: ePacket
Payment Status: This order was paid.
Order Time: 2020-02-16 03:07:03
Order Status: Canceled
Seller Information: jerseyshop18
"
"4 days, you keep on cancelling my orders. nobody can help me. i spent hours with your customer service. your verification button doesnt work. poor communication. a customer for many years and now you treat me like ****"