"Scam application. Ordered and never received anything. Customer service don't answer nor refund. Avoid getting scammed
Update: they contacted me to tell me I have to wait another 3 month, after that they can refund me.
The reply is automatic reply. They don't really care. They just want to show they care but they dont"
"Great customer service and products. Have ordered jerseys and you can't tell the real ones from these and a fraction of the price. Slower shipping but due to COVID/customs."
"Some minor problems , since this was my first buy. Chat with the support, and everything got solved. I recommend it."
"Best Live Chat specialist ever!"
"best web shop, to buy whatever you want"
"I was helped with a great professionalism and kidness"
"Horrible experience and I would not recommend anyone to buy anything from DHgate. Complete waste of time and money. I read a lot of good and bad reviews thought I give them a try and I can honestly say as somebody what who went through this do not buy anything and avoid at all costs! I hope for those who read this this helps and you make the right decision and choose another online store. "
"False items, no communication from sellers, long postage times, completely feel ripped off"
“Dear Customer,
I can see here that for the order 3248729333. You and the seller reached an agreement for a partial refund of $23 for this order. If you are not satisfied with your agreement you can communicate with the seller for a new agreement instead.
Here's how you can contact the seller:
1) Click "My DHgate" on the upper right corner of the page.
2) Click "My Orders" on the left side of the page.
3) Search for the order number.
4) Click the link “Message Seller” at the top side of the order.
Please allow your seller to respond to your message within 24-48 hours due to the timezone difference.
Should you have any other concerns please do not hesitate to contact us.
Regards,
Aljean
Customer Service Center
DHgate.com
”
"Excellent website, best marketplace. Highly recommended"
"prodotti con ottima qualità prezzo spedizione veloce e assistenza garantita e cordiale . consiglio"
"I was having some problems with my order and Gretchen was very kind and helped me sort out the issue! Very great customer service and was quick was the responds!"
"I tried to contact the seller but they were not replying. They said they were going to refund the cost of the item and pay for shipping but the shipping was more expensive than the purse. So I reached out to DHgate customer service and Cynth was very helpful. I was told that regardless if the seller was unresponsive they will reimburse the shipping cost and the cost of the product. I got my answers within a couple of mins! Thank you "
"Excellent customer service"
"DHGate is okay, the quality of some sellers on the site is very bad...
Also had a dispute where dhgate gave me a negative response even that my uploadet evidence was very clear..."
"Very nice helpful chat for problems with orders."
A rep from DHgate, MayLu, has responded:
“ Dear Customer,
I can see here that for the order 3243576849, we have assigned one of our analyst to help you resolve the case. Your analyst send you a resolution for a Partial refund of $65 or Return and Refund. You choose partial refund of $70 however, the seller can only refund $65. So your analyst process this refund amount instead. If you want compensation of additional refund, please message the seller instead.
Here's how you can contact the seller:
1) Click "My DHgate" on the upper right corner of the page.
2) Click "My Orders" on the left side of the page.
3) Search for the order number.
4) Click the link “Message Seller” at the top side of the order.
Please allow your seller to respond to your message within 24-48 hours due to the time zone difference.
Should you have any other concerns please do not hesitate to contact us.
Regards,
Aljean
Customer Service Center
DHgate.com
”