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Product & services pricing
5.00/5
Chance of future purchase:
5.00/5
Shipping & packaging:
5.00/5
Customer service:
5.00/5
Return/Replacement policy:
5.00/5

Verified
5/5

2017-03-01

I was floored!

"Excellent service and salesman walked me through it until I understood what all I needed. Every thing arrived in excellent condition and just like ordered. "


Verified
4/5

2017-03-01

Very knowledgeable

"My customer fell in love with this floor..the salespeople were very knowledgeable and it was a smooth transition from order to delivery. "


Verified
3/5

2017-03-01

DWF almost Delivered

"I did get the flooring I order, however I had to follow up to find out my order status. Once it arrived at DWF I was told it would go out with the trucker (Estes) the following day and would get a call or email the following day or the next the latest from the trucker.I never got a call and was leaving my house for work when the truck arrived with my flooring. Need I say I was angry, the driver said I was supposed to be called to coordinate a delivery but they didn't seem to have my phone number or email address so they just shipped it without my knowledge. That I am sorry to say falls to the responsibility of DWF who evidentially didn't give the trucker my information."


Verified
1/5

2017-02-28

Site makes you overestimate flooring

"Boxes contained over 3 square feet that was advertized (site says 19.72, when i got the boxes they are 23 sq feet apeice). As a result, i waisted money on five extra boxes and no one will call or email me back. "


Rep reply posted 2017-03-01
A rep from DWF Hardwood, GNicholes21, has responded:

“Hello jmshllndjr. You were sent 5 extra boxes by mistake, but were not charged for the 5 extra boxes. If you look at the invoice, you were only charged for 29 boxes at 19.72 sq/ft. No extra charge was applied.

Ecommerce Manager”


Verified
5/5

2017-02-28

"Stephen was wonderful and I could not have asked for any better service!"


Verified
5/5

2017-02-28

"We found Dalton to have the best price and selection of any other company we researched. Delivery was on time and the order was correct. Customer support was okay."


Verified
5/5

2017-02-28

Getting the job done with Dalton

"Thanks for the timely delivery, just as promised. Perfect.

Floor is in and looks great.

"


Verified
5/5

2017-02-28

"The product was priced very well, the quality was excellent and the shipping was fast and delivered on time. "


Verified
1/5

2017-02-28

Constant delays in delivery and crappy sales dept

"Quick to take your order and your money but then delivery is delayed a month and they never call to tell you. And when you call, they can't tell you why Or is delayed, and they promise to call with an update but never call. "


Verified
5/5

2017-02-28

Great price and service on Coretec

"This is the second time I ordered Coretec flooring from Dalton. Both times I got friendly service a great price and fast delivery. I would not hesitate to order again or recommend them to my friends."


Verified
2/5

2017-02-28

GREAT PRICE BUT HORRIBLE RESULT

"Great price but when shipment came all different lots and different product. Shipped back but horrible shipping companies due to residential and not commercial business. We had 2 months of phone tag and completed project 3 days before christmas. Loved the price and gave us rebate on shipping but project was delayed due to poor shipping and having poor product delivered originally."


Verified
5/5

2017-02-28

Money saver

"Save over 50 % of cost on exact same floor from true hardwood vs local supplier. Sales person was very helpful and got flooring quicker than quoted."


Verified
5/5

2017-02-28

Happy wife

"good prics and excellent service"


Verified
5/5

2017-02-28

"Outstanding service. Very pleased with the product and time it took to receive it."


Verified
5/5

2017-02-28

"They had the flooring in stock that HD had discontinued. It was also less expensive than vendors closer to my location."