"great responsive company with very helpful employees"
"Awesome experience with no surprises! Steven knew his product and the Red River Hickory looks awesome and was an easy install. I was concerned at first ordering a product from so far away from Washington State. This is an outstanding company to do business with from beginning to end. The COREtec Plus Plank flooring is everything U S Flooring says it is. Great for pets and a high end product! I saved hundreds doing business with DWF Hardwoods. Will order again from DWF in the future."
"I went online to research your product and wanted to know more. I called the next day and Jorden was so very helpful. Anytime I would call someone either answered or called me back in a short time. That is a feature most companies don't do anymore. I really appreciated that. I would recommend using the product as it was beautiful and easy to install. I give it a 10"
"Third time ordering floors from Dalton - excellent service and friendly staff. Highly recommend! "
"Straight answers . Identified exactly what I need and how to get it."
"Was very pleased with price and service! Overall happy! :-) very pleasant to talk to!"
"I have used DWF many times in the past their pricing is competitive the staff is always friendly and helpful and I have always been satisfied with the product. My dissatisfaction comes from the delivery which may or may not be their fault. The products that I order are often direct shipped so DWF may not be able to pick the carrier but they need to follow up on it someway my order took 2 weeks longer than promised and nobody bothers to let you know. Calls and emails went unreturned for a couple days so it gets frustrating. Eventually it worked out so not the end of the world but it could be easily corrected if naybody cares to. "
"Jose Really stepped it up to help me get my order on time at the lowest price possible"
"The service reps were extremely helpful with quotes and when I was ready to order the product and price were exactly what they quoted. Very happy with my flooring and would use them again. "
"We were on deadline and product arrived with 2 different run numbers. We were told they would blend, and they did, but it did create stress due to the deadline."
"I am so happy with my new shaw flooring! They look absolutely fantastic in my new home. The customer service was great as well!"
"I was pleased with the product itself. However, I was not notified in advance of the delivery. My order arrived in my city before I received any notice. I found out that my shipment rode around locally in the delivery truck for an entire day before I could arrange a delivery. I was given a two-hour delivery window for the next day--and that window was missed by six hours! I spent an entire day waiting for an unacceptably late delivery."
"This was my second purchase from Dalton and from the first phone call to delivery, it was perfect. I already knew that I would be happy with the flooring and the competitive pricing, but customer service at DWF is truly the BEST buying experience I could imagine. They pay attention to detail and go the extra mile to make certain that you're making an informed decision. I can recommend them without reserve."
"They beat the market for pricing and shipped fast"
"Everything arrived exactly as promised in perfect condition. I have already recommended this company to a number of my friends. "
A rep from DWF Hardwood, GNicholes21, has responded:
“We do apologize for the shipping delay. The shipping company did a horrible job.
DWF Hardwood”