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Product & services pricing
5.00/5
Chance of future purchase:
5.00/5
Shipping & packaging:
5.00/5
Customer service:
5.00/5
Return/Replacement policy:
5.00/5

Verified
5/5

2016-03-06

"great responsive company with very helpful employees"


Verified
5/5

2016-03-03

Red River Hickory Flows

"Awesome experience with no surprises! Steven knew his product and the Red River Hickory looks awesome and was an easy install. I was concerned at first ordering a product from so far away from Washington State. This is an outstanding company to do business with from beginning to end. The COREtec Plus Plank flooring is everything U S Flooring says it is. Great for pets and a high end product! I saved hundreds doing business with DWF Hardwoods. Will order again from DWF in the future."


Verified
5/5

2016-03-03

Decked out with DWF

"I went online to research your product and wanted to know more. I called the next day and Jorden was so very helpful. Anytime I would call someone either answered or called me back in a short time. That is a feature most companies don't do anymore. I really appreciated that. I would recommend using the product as it was beautiful and easy to install. I give it a 10"


Verified
5/5

2016-03-03

"Third time ordering floors from Dalton - excellent service and friendly staff. Highly recommend! "


Verified
5/5

2016-03-03

Customer Service beats Lowes hands down

"Straight answers . Identified exactly what I need and how to get it."


Verified
5/5

2016-03-02

I'm Pressly priced!

"Was very pleased with price and service! Overall happy! :-) very pleasant to talk to!"


Verified
2/5

2016-03-02

Delivery debacle

"I have used DWF many times in the past their pricing is competitive the staff is always friendly and helpful and I have always been satisfied with the product. My dissatisfaction comes from the delivery which may or may not be their fault. The products that I order are often direct shipped so DWF may not be able to pick the carrier but they need to follow up on it someway my order took 2 weeks longer than promised and nobody bothers to let you know. Calls and emails went unreturned for a couple days so it gets frustrating. Eventually it worked out so not the end of the world but it could be easily corrected if naybody cares to. "


Verified
5/5

2016-03-02

Best Price for flooring on the internet!

"Jose Really stepped it up to help me get my order on time at the lowest price possible"


Verified
5/5

2016-03-02

"The service reps were extremely helpful with quotes and when I was ready to order the product and price were exactly what they quoted. Very happy with my flooring and would use them again. "


Verified
4/5

2016-03-02

Flooring looks great

"We were on deadline and product arrived with 2 different run numbers. We were told they would blend, and they did, but it did create stress due to the deadline."


Verified
5/5

2016-03-02

Gorgeous Floors!

"I am so happy with my new shaw flooring! They look absolutely fantastic in my new home. The customer service was great as well!"


Verified
2/5

2016-03-02

Dismal Shipping Information

"I was pleased with the product itself. However, I was not notified in advance of the delivery. My order arrived in my city before I received any notice. I found out that my shipment rode around locally in the delivery truck for an entire day before I could arrange a delivery. I was given a two-hour delivery window for the next day--and that window was missed by six hours! I spent an entire day waiting for an unacceptably late delivery."


Rep reply posted 2016-03-02
A rep from DWF Hardwood, GNicholes21, has responded:

“We do apologize for the shipping delay. The shipping company did a horrible job.

DWF Hardwood”


Verified
5/5

2016-03-02

Outstanding Service! Great Price!

"This was my second purchase from Dalton and from the first phone call to delivery, it was perfect. I already knew that I would be happy with the flooring and the competitive pricing, but customer service at DWF is truly the BEST buying experience I could imagine. They pay attention to detail and go the extra mile to make certain that you're making an informed decision. I can recommend them without reserve."

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Likelihood of customers making future purchases
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Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
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Verified
5/5

2016-03-02

Great price great service

"They beat the market for pricing and shipped fast"


Verified
5/5

2016-03-02

Perfect

"Everything arrived exactly as promised in perfect condition. I have already recommended this company to a number of my friends. "