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Full Rating Profile + -

Product & services pricing
5.00/5
Chance of future purchase:
5.00/5
Shipping & packaging:
5.00/5
Customer service:
5.00/5
Return/Replacement policy:
5.00/5

Verified
5/5

2015-10-14

"From the order to the shipment every went perfect. The product was what I expected it to be.

"


Verified
5/5

2015-10-14

"Delivered flooring on time, excellent qualtiy."


Verified
5/5

2015-10-14

"Customer Service was fantastic and we received our wood flooring when promised."


Verified
5/5

2015-10-14

"I was pleased from start to finish."


Verified
5/5

2015-10-14

"Very helpful customer service.

The delivery was fast. Could have been better communication regarding the actual delivery, but it got here so all is well.
"


Verified
4/5

2015-10-14

"If the only thing I was rating was the price and quality of the product, the excellent customer service, and the promptness of delivery, I would give you 10 stars! But I have to give the shipping department NEGATIVE 10 stars. What they pretended to use as skid was the sorriest mess I have ever seen in my life. And it sure made for a rotten experience for the poor deliverman who really had to struggle to get that off his truck. Some boxes even fell off and I had to check for damage.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
N/A

Rep reply posted 2015-10-20
A rep from DWF Hardwood, GNicholes21, has responded:

“Hey tilcathy. We apologize for the pallet being unstable, and jeopardizing the shipment. We appreciate your review so we can make the needed adjustments.

Management
DWF”


Verified
5/5

2015-10-14

"Fast, painless process. I will shop with them again and I will refer all my friends to them. "


Verified
5/5

2015-10-14

"Sales person, Dustin, was very helpful & knowledge full ."


Verified
5/5

2015-10-14

" Everything went very smoothly with our order and our sales person was very knowledgeable. Product was delivered When stated and was in great condition. Would definitely order again !"


Verified
3/5

2015-10-14

"Any company that operates a retail website that doesn't offer order/shipment tracking is in desperate need of an upgrade. What a pain to have to call for updates on my order. "


Rep reply posted 2015-10-20
A rep from DWF Hardwood, GNicholes21, has responded:

“Hello mrtslc. Our typical process involves a tracking number being sent when the shipment has left. You are correct though. You shouldn't have to call for updates. Thanks for the review.

Management
DWF”


Verified
5/5

2015-10-14

"Very professional people to work with. I was a little nervous about making a $10,000 purchase online with a company that I had never heard of or used but everything worked out great. I priced the flooring locally and I ended up saving over $4000 by purchasing online from Dalton. "


Verified
5/5

2015-10-14

"Shipped promptly, excellent pricing, quick attention to a problem of my own making went out of there way to solve my issue
thank you
"


Verified
5/5

2015-10-14

"This was a great price on Shaw flooring, and the floor looks great. The boxes came on a damaged pallet and some were dented on both ends. It took a few emails but the sales manager reordered the two boxes that were marked damaged on the freight delivery receipt. Responses to emails were generally prompt. Some boxes of the flooring come full of little pieces. Very important to open your boxes and mix it up. There is a lot more variation in this flooring than the samples showed, but we love it. Would definitely recommend Dalton Wholesale Floors - even with shipping from GA to AZ they were the best price around."


Verified
5/5

2015-10-14

"They had the best price. Good service and quick delivery."


Verified
5/5

2015-10-14

"Great sales and delivery. perfect transaction"