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Verified
4/5

2006-07-20

"I bought a custom watercooling kit. Got everything I ordered except I got the wrong hold down set for my GPU block. DD is taking care of the problem by sending me the correct hold down. Which is great I guess unless you happen to like using you computer. I got my order on 07/15 and contacted them on 07/16. New hold down should arrive on Friday. Basically my computer is down for a week until then. All the parts look like quality, I can only assume that they work as well as everyone says at this point. I miss my desktop computer. :(

Update: Got my hold down in and everything installed and working great. :D
"

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Is committed to quality products and services
Likelihood of customers making future purchases
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Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
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Delivering products damage free
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Delivering products on-time
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Overall customer service
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Product Returns/Refunds/Exchanges
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Verified
5/5

2006-07-14

"Danger Den is awesome! Great Products and Great prices, Great Quality. East checkout process. Buy from them."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
N/A
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
N/A
Being knowledgeable
Making decisions on their own
Being easy to reach
Resolving problems
Being trustworthy
Overall customer service
N/A
Customer service being easy to reach
Customer service being trustworthy
Customer service resolving problems
N/A
Customer service being knowledgeable
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Product Returns/Refunds/Exchanges
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Overall web site
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Web site being easy to use
Web site reliability

Verified
5/5

2006-07-13

"Great site, awesome support in the forums, my questions were answered very quickly. Good prices and the site is layed out nicely for browsing through all of the products. DD rocks!"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
Resolving problems
Making decisions on their own
Being easy to reach
Being knowledgeable
Being trustworthy
Overall customer service
Customer service being trustworthy
Customer service being easy to reach
Customer service being knowledgeable
Customer service resolving problems
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2006-07-13

"Danger Den is one of the best online stores for purchases. There site is very easy to use and their shopping cart is very straightforward. Their shipping is very professional so that you will get your items packed properly and shipped to youvery fast. I highly recommend them to anyone who is wanting a good online purchasing experience. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
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Resolving problems
N/A
Being knowledgeable
N/A
Making decisions on their own
N/A
Being easy to reach
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Being trustworthy
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Customer service resolving problems
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Customer service being easy to reach
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Product Returns/Refunds/Exchanges
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Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2006-07-11

"I simply can't say enough good about DangerDen. including this purchase, I've bought from them many times. They sell reputable product at a reasonable price, they ship right away, and if there is a problem, they fix it immediately with a friendly word and a smile.

DangerDen is the image of what other Internet stores should strive to be, customer friendly, and above all, honest.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support

Verified
5/5

2006-07-11

"Excellent products and price. Web site easy to navigate. Prompt, fair shipping handled with no delay."

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Verified
4/5

2006-06-23

"Customer service is non existant, I ordered some stuff and decided I need to cancel the order because of personal reasons, I e-mail them literally minutes after I placed the order to cancel my account, a day goes by no response from them and my order is shipped.. It's been several days since I ordered and still no response from them.

In reponse to DangerDen:
You have not made contact with me by email or by phone AT ALL. I have received ZERO emails and ZERO phone calls from DangerDen.
"

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Verified
5/5

2006-06-08

"Great company, great help, great products. These guys make the best water cooling parts available, and they back what they sell."

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Is easy to do business with

Verified
5/5

2006-05-12

"fair pricing,fast shipping,quality products!
i'm selling all kind of cooling devices in my store.dangerdenstore can compete with swiftech,koolance and thermaltake.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Overall technical support
N/A
Making decisions on their own
N/A
Being trustworthy
N/A
Being knowledgeable
N/A
Resolving problems
N/A
Being easy to reach
N/A
Overall customer service
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Customer service making decisions on their own
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Customer service being trustworthy
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Customer service being knowledgeable
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Customer service resolving problems
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Customer service being easy to reach
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Product Returns/Refunds/Exchanges
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Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2006-04-25

"Great Company! Tech support Excellent. Roc is THE MAN! Thanks so much.

BD
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
Resolving problems
Making decisions on their own
Being easy to reach
Being trustworthy
Being knowledgeable
Overall customer service
Customer service making decisions on their own
Customer service being easy to reach
Customer service being knowledgeable
Customer service being trustworthy
Customer service resolving problems
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
5/5

2006-04-04

"I am a newbie to water-cooling and chose Danger Den for my blocks (and the follow up after I screwed up). Their site is easy to use and has lots of information. The videos are extremely helpful. When I ordered the wrong fittings they worked with me to get the right ones ordered in a very timely fashion and with no fuss. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Overall technical support
Resolving problems
Being easy to reach
Being trustworthy
Being knowledgeable
Making decisions on their own
Overall customer service
Customer service making decisions on their own
Customer service resolving problems
Customer service being easy to reach
Customer service being trustworthy
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2006-04-03

"Superb service and support! This is the second order I'm placing since the first one was on time, delivered in perfect order and their products are EXACTLY as good as they say!!! "

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Verified
5/5

2006-03-29

"Great Company! They shipped next day after specifically asking for it. THey said it would be no problem, and wihtin 2 days I had the item on my door step."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Overall technical support
Being trustworthy
Being easy to reach
Resolving problems
Being knowledgeable
Making decisions on their own
Overall customer service
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2006-03-26

"Great company to deal with. The have ALWAYS answered my questions quickly. The quality of their products are fantastic. A complete one-stop-shop!
JW
Edit: Order arrived on Saturday as promised! After inspecting the merchandise I was very pleased with the shipment and quality of all the products. What I had read about Danger Den was all true, they are a great company to do business with!
"

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Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused

Verified
5/5

2006-03-24

"I bought all of the things I needed for my first water cooling project from Danger Den, and the experience has been great. Danger Den's instructions, especially the videos, were a great help. I searched a lot of places, and compared a lot of different brands of water blocks, pumps, radiators, etc. before deciding on Danger Den. The project went very well, no leaks, and my CPU temperature has dropped from 55C to 31C, and my GPU dropped from 67C to 31C, plus my computer is much quieter. I'm looking forward to my next project using Danger Den parts."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Overall technical support
Being trustworthy
Making decisions on their own
N/A
Being easy to reach
N/A
Being knowledgeable
Resolving problems
N/A
Overall customer service
Customer service making decisions on their own
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Speed of web site
Web site reliability