"Easy to shop. I got my item number wrong, but they corrected it for me "

"While I expected the roof rack to already be overpriced, I didn’t expect the quote to be on a different level. I asked if it was possible to help me put them on since I did not have a second person to help. One employee offered. But then retracted his offer once he realized there was work involved (the only work there was, was prying off 4 plastic covers and screwing 4 screws in…) he said it was too complicated, needed to go into the shop for an hours worth of work and that it would be $180… I scoffed and left. If you didn’t want to help, just say so. Don’t try to scam people. I eventually had a friend help and it took 10 minutes…"

"Perfectly matched friendly Service."

"I ordered the correct part using my VIN number, the wrong part was delivered. I am a previous customer, yet they seemed to have no record of that. Maybe they lost their customer database in the car dealer hack? Once the correct p/n was delivered at least they installed it correctly. 2 visits and 3 hours of my time lost during the 1st visit."

"Maintenance resources are efficient and good handling of customer service "

"Pleasure working with Darcars Toyota on-line parts purchase. Small error on missing item at delivery quick resolved with 100% satisfaction."

"The parts department was extremely helpful and professional."

"I needed a glossy black tow hook cover and I got a mat black cover. I probably ordered the wrong part but I tried to message to verify and didn't receive a response"

"Poor customer service especially after you sign a paper. Even they forget to do the comet meant they promised to make like ordering the key which we supposed to get the same day.
We came back to salse man after 1 month to order it since he forgot all about it"

"Needed a part for my 2019 4Runner. Ofelia Heng went out of her way to ensure I had the correct part. After placing an online order, she called me to discuss my purchase and worked with me to change my order so that I got the correct part for my vehicle. I picked the part up at Darcars (Silver Spring) and was in and out quickly. Ultimately I was impressed with Ofelia's attention to detail and her genuine desire to provide excellent customer service."

"Everyone working there were extremely helpful. "

"Muy buena experiencia lo haré otra vez "

"DARCARS is probably an acceptable dealership when it comes to buying a new or used car, but not all that great if you order parts and/or accessories for your Toyota after the fact. I ordered carpet floor mats for my 2020 Corolla and was greeted by all-weather liners instead. I told the associate that I had ordered carpet, but they insisted that all-weather liners was what I ordered. I refused to accept them, and the associate was gracious enough to order the carpet, which I picked up successfully several days later without any hassle or issues. After my first ordeal, I went home and looked at the original receipt sent to my email account; sure enough, it said carpet and not all-weather liners. I don't know how this mix up happened, but it's not cool to assume that a customer wants all-weather liners just because it's popular with most people. I probably won't be ordering parts for pick-up through DARCARS again unless I absolutely need to."

"All was great. Fast & easy."

"They sent me the wrong part and it costed me money and time. I had to install the new rotors with old pads. And it messed it up."