"When I had a question, they answered it right away."

"Every time you add something to cart, you have to click back through all the options to add other items. Need quick click add.

Give more product specifications and methods of usage. Direct the customer on best usage practices and create more innovative but low-cost cleansers/care product ie spray bottle instead of wipes, pipette/packer tool that is a bit more sturdy.

Overall, this website seems outdated and there isn't enough marketing material to incentive buyers to purchase your products instead of finding similar ones off of amazon with faster shipping and lower cost.

The IQ is awesome though. love you guys"

"Could not activate the 25% off on all orders."

"I love your products. I have been using an Ascent for 6 years. My first model lasted three years. My past three units, however, developed internal difficulties and stopped heating after a year or less. I have been frustrated by that but rather than give up on you guys when your product performs so well in other ways. I thought I would try the more rugged model. Hope it does better!!
Lyn Carter"

"You guys could probably shave a bit off your prices, but you offer great products so it's hard to complain."

"Site is super user friendly! Gave me all of the information I needed or wanted!"

"i wish there was more pictures on the colors of the vapes, it was so hard to decide! also hope it comes with a manual :)"

"I boguht the Da Vinci IQ two days ago and I am very satisfied with the product in general. It has a very goof flavour and is also very smooth to smoke. I definitely can recommend the product and I am happy that I bought it."

"How does one receive coupons?"

"Thanks for making a vape better than the pax!"

"$35 for 2 glass screens. I love my Vapo but the price is way too high for these."

"Had a ascent for years and loved it! looking forward to the IQ!!!!"

"Repeat customer here.... great product and service!"

"Just purchased a vape. Website experience OK.
I'll try an edit this once I've got it in my hands."

"Haven't used it but i can say your customer service is on point. shipping is quite expensive overseas but if that can be resolved would 10/10 shop again."