"Ordered phone that was in stock, but it did not arrive. Contacted DX, they had not shipped it because it was now out of stock. Waited a month to get the order shipped, then never received package. No support. Had to open a complain with credit card company."

"DO NOT BUY CHINESE GOODS-THEY ARE BAD PRODUCTS AND FORGET ABOUT GETTING YOUR MONEY BACK-BUY DIRECT FROM YOUR OWN COUNTRY AND KEEP THE MONEY THERE.
BAD CUSTOMER SERVICE--THIEVES--THEY STEEL YOUR MONEY "

"Impossible to contact them, online customer support is a fake - sending you in circles. DO NOT shop at dx.com!!"

"Horrible company. Horrible customer service. I ordered 2 ps4 controllers February 24th which upon ordering was told to allow 7-11 business days to receive merchandise. Well it is now June 3rd and I have not received anything. Upon correspondence with customer service I was asked to please allow delay due to the memorial holiday. Are you serious? Then told it "may" be held up with U.S customs. I am currently undergoing investigation through visa because they definitely robbed me. DO NOT ORDER FROM THIS COMPANY. THE PRICES MAY LOOK GOOD BUT THE PURCHASE IS NOT PROMISING."

"No communication, waited for 2 months, received 3 items out of 22 ordered. Don't rely on PayPal to protect your purchase. I disputed the sale but they had one tracking number and that was proof enough for PayPal to deny my entire claim."

"I placed an order. Seller cancelled my order. Seller ignored my messaged & did not refund.
Contacted DX.com. They also ignored my messages.
Had to open PayPal dispute. I eventually received a refund from pp after 2 months. The seller also ignored PayPal's messages.
A nightmare from start to finish.

If you make a purchase on DX.com don't expect any support whatsoever.
They even deleted my account, no doubt because l raised and won the PayPal dispute.

That site really needs to be taken down before is causes stress to many more people.

J walsh"

"DealeXtreme used to do business fine.

However, something bad happened. I don't know if they sold the company to some scammers or they turned into scammers but they are not sending any products and they are ignoring all messages or replying the same template over and over again.

If you have been scammed, please check the Facebook page where we are collecting data from all scammed people to make a collective sue against DX and shut them down once and for all.

facebook. com/StopDealeXtreme/ (remove the space before the 'com')"

"Order Number: 190109100180438027
I bought mobile for 400$ on dealextreme.com next day i purchased they asked me id proof i sent all and they confirmed payment then after 17 days ago they are not shipped item and main horrible thing is no one reply to my msgs i tried lot of times but not responding any one msgs and also not shipping product. they don't have chat service even dont have support emails ,they have only facebook support that also they blocked when i asked about my product see how frauds these peoples my money struck in dx..

if u paid through direct on dealextreme.com then forget your money they never give u r contact u.. big frauds .. i paid through paypal so i just opened dispute but still pending coz they are not reply to them also ..

Dont buy anything in DX be careful like these scam websites"

"for all of you out there: please be advised that this company is fake DO NOT TOUCH DO NOT GIVE YOUR PAYMENT INFORMATION OR YOUR ADDRESS INFORMATION"

"I ordered an item and received an email that stated that I should receive it in 15 - 20 days and that I should contact them if I don't receive it by then. I needed this item within a month as I was moving. I did not receive the item and by 20 days I contacted the company and was told that it usually takes 5 - 8 weeks! There was no tracking information on the package and no warning that it could take this long. Now I will be gone and I won't have the item for my trip which I really need. Now I will have to see if I can find it somewhere else with little time to find a replacement and I am out my money for the product. Please never use this company."

"I placed order for UMIDIGI Z2 and I paid money through paypal. I received confirmation from paypal and dx.com . Next day they asking me to send copy of ID, credit card and login paypal account page and transactions in paypal. I sent paypal receipt, ID and credit card detail , they cancelled my order saying that it failed payment verification. I thought may be I did something wrong, so I placed second order , this time they issued refund without any verification step, so I opened a ticket to resolve issue. Customer service person said, there is payment blocked in their system . You can transfer money to bank account directly and provided bank details. I have never seen like this before on any other site. Looks like fraud. Now, I am worried about my credit card photo and ID information submitted on 1st order. Hope it will not be used for any fraud or identity theft."

"This website is a scam. Never received my order, no customer service and no refund. Do not order from them"

"I ordered Bluetooth earphones from DX.COM. It has been 2.5 months and still not received the product. They have sent me some tracking information which shows the product delivered, however I have checked my Post office at least 5-6 times and have been confirmed that there was no package for me which was delivered or received at the post office.

I raised a Ticket no: B3292ABD7C4D43709297B39E9BA968C2, the agent 'linyan' who was responding to the ticket, kept on insisting to check at the Post office, I had confirmed them at least 5 times that I have checked on different days and still getting the same response that there is no package received for me.

Now linyan have even stopped responding on my ticket, it has been around 20 days that I have not received any update from them. I have now lost all hopes and unfortunately, I had not used the PayPal else would have raised a dispute and got the refund. DX have made $23 without providing the product but lost atleast one customer (me) and I am sure it will be a learning for at least a few more

I used to trust the site and had ordered a few items, however with the latest experience, I am sure the DX has now become a Fraudulent site."

"When I ordered an item they let me wait for weeks without a change in status. Obviously they could not deliver it.
Even when I tried to reach DX's customer service, they could not be reached (bounced mail) and did not answer my request form.

I had them to refund me by opening a case at Paypal.

Sorry, but never again with this kind of poor, poor customer service! "

"I ordered Leagoo M8 PRO. Before the warranty ends, I contacted support becasue mobile has problem with charging so I wanted send it back to China for repair. After few replies in ticket, they stopped me answer. Very dishonest seller!!!"