"Ordered two lights. Only received one. contacted company by email, they sent tracking number for the light i received. did no respond about other one. still waiting to hear from them about the second light."

"good service beautiful lamps"

"I ordered a 15 light, deer antler chandelier made by Vaxcel Lighting. The ordering process went smoothly enough and I received several notes from DecorPrice advising when the chandelier I ordered would be shipped. The package arrived about 10 days after ordering it. I carefully checked the box before I opened it to see if there were any holes that might cause damage to the contents. Found one big one, but the chandelier was in another box inside the shipping box and had no holes.

As I uncrated the chandelier, I found that several of the light sockets were bent and two of the deer antlers had broken tips. With a little work, I straightened the light sockets, but there is little I can do for the broken antler tips since I did not find the broken pieces in the packing. Because of the way the chandelier is packed, It would be very difficult to repack everything and ship it back.

I bought the chandelier to replace an existing brass chandelier of the same size in my living room, and I had it installed by licensed electricians. Prior to having them hang it, I had to take apart portions of the chandelier so I could tighten some of the antlers that were loose. This is not an easy process and has to be done delicately to avoid damaging the other antlers.

Once everything was put back together and hung, the new chandelier looked pretty much like it did in the pictures I saw online. I am happy with the way it looks now and glad to have it, even though I know there are some areas of damage that most people will never see.

Had I have known when I purchased it that there could be broken parts and things that required me to spend extra time adjusting, I probably would have considered looking for something similar in a local lighting store so I could return it without the hassle of repacking and paying shipping and or restocking fees.

"

"It was well communicated and delivery was satisfactory."

"The product arrived in a timely manner and I was updated on delivery details via email. The undesirable aspect of the order was the size of the packaging box and the amount of styrofoam packaging. If this could be redesigned to be more disposable and eco-friendly that would be helpful."

"little unhappy. didn't think my item was back ordered. otherwise I would of purchased it else where. now I was emailed saying I won't get it for over a month. "

"Ordering thru DécorPrice was quick and easy and got me the
best price.. I've very happy with the product"

"Customer service was good and shipping was fast but the item did not work out for me and I think it is a little extreme that when you return an item they charge you a 20% restocking fee, you have to pay shipping to ship it back and they charge you for original shipping fees. My item cost $100.00 and I may end up getting back about $60.00 plus I had to pay to ship it back which was another $20.00. $40.00 back for a $100.00 item, it didn't pay to try this online store. Think twice before ordering!"

"Quick, easy to purchase and the Washlet was on sale with the best internet price. I received package on time and intact. Everything works well and I am very satisfied.
Thanks for seamless transaction. Will do business again.
James
"

"Ordering was easy. Item was shipped free by freight. I got a good discount and no additional fees. Delivery was earlier than expected and well done."

"I've done business with DecorPrice twice in the last 12 months and I've been happy. Communication was clear and products - Toto tub, sink, and toilet - were delivered on time. However, I've not had to deal with any returns or problems with the products."

"Very professional and came quickly.


"

"Good price, fast delivery"

"Very quick and easy. Thank you."

"Sent me email confirmation of shipping with incorrect tracking number. I and asked for info about order and was told order was shipped and givin same tracking number. I emailed a 3rd time and was told order has shipped and was given the correct tracking number. Order actually shipped 5 days after I was told it had been shipped. Now it has been almost 2 whole weeks since order was placed and package still has not arrived. I will spend more money for items and get them from a better retailer next time. "