"I was thrilled that they had a product which was in short supply at many online stores. They shipped it fast and it was delivered in great condition. I'll definitely shop with decorprice again. "
"Just an absolutely fantastic experience. Thank You"
"I use popular retailers for my business often and I was able to get better pricing and faster shipping with DecorPrice. They’re a reliable reseller and a great value. Thank you."
"We are happy with our fixture. It looks great in our dining room. Ordering was easy and price was very competitive. We did decide that it needs to be closer to the table, so we are hoping to order another set of extenders to lower it another 12 inches or so."
"I ordered the lift and was hesitant about using this Co as I have never heard of them. But I got the lifts in a timely fashioned manner and the product was the exact one as listed. "
"Tried to return my idea because they sent the wrong color and what a hassle. Emailed, chatted, called and each time they said we’ll get you the return label by the end of the day but never did. Finally had to file a pay pal claim to get them moving. Terrible!"
"We love our chandelier! The manufacturer had a short chain that came with it (8 foot cord and only 4 foot chain) DecorPrice took care of everything and sent the additional 4 feet to us. They truly went above and beyond to get us the extra chain.
Their prices are some of the best we have found and their customer service is excellent! They are our go to for lighting."
"I need to exchange a down rod for a different size that we bought with our fan. They won't take it back as their return policy indicates that it's a "part" and parts are not returnable. I offered to pay the postage and I want to purchase the correct size. Run away from this company as they clearly are only concerned about their rules as opposed to doing what logically takes care of the customer."
"I ordered a chandelier that arrived in completely damaged packaging that could have only left the warehouse in this condition. I called and explained the situation asked for it to be returned. Customer Service was very unpleasant and went ahead and shipped a replacement before telling me they were doing so or giving me the option of a refund or a replacement. I have since purchased another chandelier since customer service never said they were shipping a replacement now they are being extremely difficult in getting their replacement returned. I simply want a refund and for them to take their replacement lamp back so I can be done with this awful experience. Customer Service at Decor Price is the worst!"
"Items on website say in stock but they are not. The item might be in stock at the manufacture. This place is a scam. DO NOT BUY FROM THEM!! They kept pushing the date back on my shipment so I asked for a refund which I was told would take two days until I complained about that and then I was told it would be today. Guess we will see if they can come through on the refund as they didn't come through with anything else besides taking my money. I never even got an email from them confirming my purchase with them."
"I ordered 2 of the same lights. They sent 2 different styles. I sent back the lights, have confirmation that they received the package 10 days ago and still have not received my money back. I have made several calls and am told they will call me back because the “system is processing “ and I have yet to receive a call OR MY MONEY back. Funny that it didn’t take 10 days to process my payment. Very frustrating to deal with. Had they shipped me the products I actually wanted it would have been fine. But the customer service when dealing with an unsatisfied customer is subpar. Had they responded in a timely fashion- or at least called me back as promised- I may not have given 1 star. Luckily I paid with Paypal and they will pursue my complaint if this company choses to delay things further. "
"Decorprice never sent a confirmation email for my order. I called them 3 days later and was told, "don't worry -you will receive an email when it shipped'. I did receive a shipping email and it was the wrong fan. Since I couldn't prove it was the wrong fan they said I could on get a refund by returning it at my own expense, $40. After receiving the fan they still didn't issue a credit despite they knowing it was being monitored under dispute with my credit card company.
If you do decide to order from them, take a screen shot of your order and photo document everything including the box when you are shipping it. They have a fortress of excuses.
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"I have ordered twice from Decor Price now and have been very happy with my purchases. They have great deals on quality products. Shipping was smooth and everything arrived in great condition. I will definitely order from them again!"
"Love the product! Customer care representative was very helpful!"
"Everything arrived on time, and in perfect condition!"