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Product & services pricing
5.00/5
Chance of future purchase:
5.00/5
Shipping & packaging:
5.00/5
Customer service:
5.00/5
Return/Replacement policy:
5.00/5

Verified
5/5

2020-10-24

"Alex P helped significantly with a unique request. His offer to personally handle our definitely not huge order to help us work around a family challenge was above and beyond. How wonderful that an Internet based company still offers the personal service of a family business. thank you, DecorPlanet and Alex"

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Verified
5/5

2020-10-24

So far so good

"Just ran through and purchased a sink. Checkout was a breeze using Amazon Pay! Hopefully product delivery and quality is as high as the quality of their website :)"

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Verified
5/5

2020-10-23

"The live chat was very helpful. "

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Verified
5/5

2020-10-23

"Saved $150 and free shipping very psyched"

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Verified
4/5

2020-10-23

Satisfied

"Lots of choices !! Easy Website."

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Verified
5/5

2020-10-23

Exactly what I needed!

"Not many specialty parts available on line for the price! Thank you!"

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Verified
5/5

2020-10-23

"Easy to order and easy to make the payment. Now lets see how long it takes to get product."

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Verified
5/5

2020-10-23

"Great website and great pricing "

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Verified
5/5

2020-10-23

"Was A Seamless experience "

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Verified
5/5

2020-10-23

"Real easy check out Beautiful products will be back "

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Verified
5/5

2020-10-22

website is so easy to navigate

"The website was so easy to work!"

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Verified
5/5

2020-10-22

"easy to order, cheaper than overstock with more options"

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Verified
5/5

2020-10-22

Fast Website is flawless

"great site fast with all the information you need . best site i have ordered from. "

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Verified
1/5

2020-10-22

totally rude customer service

"I am a general contractor, using DecorPlanet for the second time. I called to inquire about Pro Sales, since I thought I may use the website again. Difficult times right now, but I can't remember the last time someone was so rude. The customer service rep actually said he gets a lot of calls from decorators, and said "it's pretty annoying actually because our pricing is already good" He then said it's up to the sales person you deal with to get any further discount. Here's what I would have liked to hear-
"thanks for your interest, can I connect you to a sales rep?" questions that would have been appropriate-
"how much material purchasing do you do online?" Answer- quite a lot, like more than $100K a year in plumbing, tile, etc.
"

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Verified
5/5

2020-10-22

Support Agent

"Alex was great to deal with, very helpful and efficient. Thanks Alex!"

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