"This was the 3rd digital camera I've ordered from Dell. When you get their coupons off the net and combine them with their sale prices, you really can't go wrong.

...except that they were backordered on the case that I ordered with the camera. They then claimed to ship it, but the tracking status at UPS said they were still awaiting the package days later. I emailed Dell, who had the case on backorder again, and they credited my card a little more than the price of the case."

"I have dealt with Dell for the past ten (10) years; e.g., three (3) computers plus many accessories. I would not hesitate and will continue to buy from Dell based on my past experience with their responsiveness and carrythrough on their commitments!"

"Dell cancelled 2 of my orders without letting me know. Another order is delayed until 07/25 even though I ordered it on 04/29. Horrible service. Never order peripherals from Dell again."

"Ordering was a very good experiance. The nightmare began when I turned on the Inspiron 600m. Very slow to start up and shut down. Called TS and was advised to take everything out of the start-up folder. When I restarted the unit, the sceen was totally blank. Many other TS errors. CDRW/DVD died as I was tring to burn pictures from the HD. Now I have to wait for the replacement CDRW/DVD drive to burn my pictures so I can send this hunk of junk back."

"It's hard to believe but after the poor experience I had in purchasing a DELL Axim, I was stupid enough to try again and order a CANON A300 digital camera. Theior price was the best by far. After placing the order, I was sent an E-mail confirming my order, then given a "build" date on this Canon product for over a month past my order date, then there was anoth 5 to 7 days for shipping!!!! Eryone else had the same item in stock for $20 more. Ever try to cancel an order from Dell? they make it almost impossible. Well I'm doing it then passing on the word to avoid this company like the plague. The reason they undersell sp many others is that they have no customer service or technical support on problematic items they sell."

"Poor customer service. Not very good product. terrible wiring job. Choice of certian parts is quite plainly stupid. Way motherboard is connected to case = very annoying."

"Dell sold me three computers, with printers. One of the printers did not function. "No problem," they said. "Send it back, and we will replace it." After a month, I called and was told they had no record of my order, and wanted to know who told me that i could get it replaced. I called my franchisor, who called a sales manager at Dell. He called me to let me know that the printer I bought had been discontinued, but for $80.00 more, I could get a replacement. He agreed to send me a replacement printer only after I threatened to send all the equipment back to them (and I wish I had). To make a long story short, they did send me a replacement, but they charged me for it. When I called the sales manager to complain, he denied he ever agreed to trade my non working printer for one that did work. All throughout my problem, I was stone walled by Dell employees and their supervisor's. Dell's customer service is horrible. i will never buy anything from them. "

"Update for November 2005:
My last order with Dell and little quiz to keep you aware:
a)If Dell tells you "free shipment" that means...? Answer: $24
b) If Dell tells you your graphics card is "128 Mb ATI RADEON whatever hypermemory" - means how much memory?
Answer: 32 Mb
SORRY, DELL THIS IS TOO MUCH. WHATEVER YOUR MARKETING DEPARTMENT OR WHATEVER YOUR LAWERS THINK. FREE MEANS "FREE" AND 128 MB MEANS "128 MB"
Otherwise I will pay you $1000* in MY TERMS too.

***
Dell seems to experience a free fall with it customer service. Accidently I ordered wrong memory card type. I noticed this immediately as I printed order confirmation. Alas - Dell does not provide any chance to cancel placed order - even within minute. I called Dell, explained the situation to six(!) different people and was reassured that order was canceled. Three hours later I found order was active. Another call to Dell and I got "sorry it is too late to cancel or change your order". Beware! Once you placed order with Dell the only way back is shipment refusal...

*) $1000 means - I will never buy anything from this company again."

"What a nightmare. Bought a Canon S400 digital camera from them but had a problem with verification of my Amex card. Understandable but would not wait for me to get new card and cancelled the order that was discounted. Low and behold Bensbargains.net list a double coupon special valid on June 15th, 2003. I jump at it and buy it on the spot. It works and total comes to a great price of $382.16 shipped down from a list of $499.99. Today, June 19, I log on to Dell.com to check the status and my order was cancelled. After over 1 hour total on hold, three transfers, and one disconnect I finally talk to Tony Burton. He tells me that Dell screwed up and they just cancelled all the orders. The web site was not supposed to accept the double coupon (15% off then a 15% coupon). I asked to speak to a manager but was told it would not matter and that Dell reserves the right to cancel any and all orders. I think Gateway is looking pretty good right about now. Dell should learn something about sutomer service. Anyone who had the same thing happen and would like to try to hold Dell to their price let me know via email at ****@****.

Ian"

"Does Dell need to hire more people?
I ordered an Axim and the web page stated that it normally ships in 1 or 2 business days.
Either I missed it or nowhere on the web site does it state that it could take days to process the order. Mine took 3 1/2 days to process.
By the time I got the order confirmation, they already shipped part of the order.
But not the most important part. The Axim.
Estimated ship date 6/26. Ordered on 6/12.
I wanted this thing to take on a trip scheduled for 6/24.
I ended up cancelling the order but the accessories already shipped so I'm going to have to deal with returning them.
If the Axim wasn't going to ship within the stated time on the order page, why wasn't I given the option to cancel before any part of the order shipped?
Some other companies give this option.

Also, how does Dell order processing work?
While waiting for my order confirmation, I was looking at an Axim dedicated web site.
In the forums I read that Dell had some sort of "error" with their ordering the weekend after I placed my order. People were getting some kind of double discount.
That doesn't bother me even though I paid more.
But people who ordered after me were having their Axims shipped. I pay more and I have to wait longer?
Dell, that is not a good way to get a new customer.
I have not decided if I should just stay away form Dell or not. A lot will depend on how the return of the accessories go.

BTW. My CC company told me that there already was
an authorization to my account for the two parts of my order. It was one order by me. Spilt up by Dell.
Don't know if this means they were going to charge before shipping or if it is just an autorization that changes to a charge when the item ships.
I don't really like companies that charge before shipping. Guess I won't know because I cancelled the order."

"Awful tech. support and return policies. My $1500 monitor (2000FP Model) developed problems only after a few months, with a cluster of pixels going bad. After fighting their tech. support over the phone (they didn't consider the display defective) they told me they would ship out a _new_ monitor, and inside the box for it would be a packing slip to send back the old one. The monitor arrives a few days later, and it's a refurbished monitor, not brand new. I turn it on to discover that this monitor also has bad pixels, including a bright red dot cluster in the upper right and a bright blue cluster in the bottom left. I call the tech support, and they tell me the display is within their "acceptable limits" for bad pixels, and they will not replace it further. Now I'm out of $1500 and have a bad monitor to boot. I'll stick with CRT from now on, and will stay away from Dell. This isn't my first time being burned by them..

The first time was ordering a laptop from them, back on 5/21/01. I ordered a (then) top-of-the-line Inspiron 8000 (when the 8000 series had just come out.) Received the unit and things were working well until I installed Windows 2000. Started getting strange problems, such as the unit randomly not recognizing when keys were being pressed for a period of time, making the laptop pretty much unusable. The screen was also starting to develop "scratch marks" where the spacebar edges were pushing onto the screen when the lid was closed (keep in mind NOTHING was forcing the lid down onto the keys, the lid was simply closed.) Sometimes the random key issue could be fixed by picking up the unit and "pushing" the bottom of it, indicating that it was a hardware problem. I contacted their tech. support who informed me I was one month out of warranty, so any problems were going to cost me big bucks. I told them that's a bunch of #%*%(. The tech suggested as a last ditch effort to upgrade my BIOS to the latest version.. I did, and it caused even more problems to start. From that point forward, the unit would sometimes just not boot up if I had a battery and AC power hooked up. And once it did boot, the laptop would "freeze" randomly (and the 'flex the bottom of the unit' trick worked to unfreeze it everytime, further showing a hardware problem.) Contacted their tech. support again, and they said that my motherboard or keyboard controller sounds damaged, and they suggested I take it to an authorized Dell repair center, where I would have to pay full cost for repairs (they quoted something like $900 worth of parts + whatever for repair time.) Regarding my display, they said it's my fault it's scratched, and that I need to check with my homeowners insurance to see if they'd cover it. Pfft.

I've since gone back to the oldest BIOS version they have available (A13) and still have problems. So I spent $3500 on a very expensive paperweight. Checking their forums, it seems like a lot of other Inspiron 8000 users have had similiar problems as I did (random freezing) and if I had to guess, I'd say Dell screwed up in manufacturing and is just trying to cover their butts. Whatever. I'm never buying Dell again."

"I checked RESELLER RATINGS after I ordered from DELL and was amazed at the amount of negative comments. I immediately thought about cancelling my order but I needed my photo printer NOW and thought everything would go smooth. The day after ordering, I went to the website and it said it had been shipped and gave a tracking number. GREAT I thought. Well I still have not recieved the printer and UPS says that they recieved billing information but that they haven't recieved the item. So, I call DELL for the third time and go throught the same old automated song and dance. After my wait on hold I get someone who's English is a second language again. They tell my I have to call DELL again. Finally I get it through their head that there's a problem on their end. She says that she has to email the warehouse. I have had enough and want to cancell my order. The only way I can do this is to refuse the order at the door, wait for them to get the order back, and then call about crediting my account. I guess if I never get the item, I will never get a credit. Dell USED to be a good company. I bought 3 computers through them a few years back without a problem.

The moral of the story is; believe what you read here at Reseller Ratings, it will save you a headache in the future. I should have gone with NEWEGG, they have never given me a problem but I wanted to save a few bucks."

"Due to remodeling, my printer and fax were both disconnected when I ordered my Inspiron 8500. Since I couldn't print out the rebate coupon, I telephoned Dell to ask them to mail me one. When it still hadn't arrived after over two weeks, I connected my fax and got their tech support to fax me a copy which I filled in and returned. The hard copy they were to send me arrived on the very first day that it was too late to use.

All Dell tech support is now in India. I have difficulty understanding the sing-song Indian pronunciation of English. Wait times are extraordinarily long, even with the premium priced priority service. I have been disconnected three times after enormous waits.

I hope this machine never goes bad. "

"No Dell, thank you. Though I was doing right when I purchased, but wound up with a screen problem several months later. I thought warranty replacement would cover no problem, Wrong. 3rd replacement here now, and all I've seen offered are refurbished screens I think are someone else's rejected problem screen.

It's terrible what is offered "as new" for component replacement under warranty.

...hello toshiba?
"

"I was simply amazed by this purchase experience. I ordered a 22" Mitsubishi monitor on a Sunday. Not only did I get 10% off the price, bringin it down to $576, but I got free shipping. The monitor arrived only 2 days later. Free shipping and it arrives in 2 days?!?! Oh, and the monitor kicks a$$."