"My entire endeavor with Dell Computers started on February 19th, 2003 when I placed my order for a new computer system and one stick of DDRAM memory. Thursday, February 20th, I decided to cancel the order for one stick of DDRAM memory. This is where the troubles began. Upon my initial contact with Dell Computers Customer Service, I was told that I had contacted the incorrect department. However, I was told that this person would contact the correct department and resolve the issue and I would be contacted within 24 hours. I did not believe this one bit after reading countless bad reviews at places such as here and at Dell’s own Community Web Forums under their Support webpage. So, over the next several days, I sent a total of five e-mails to which only three where replied to. I also made approximately 12 phone calls. As a matter of fact, I have a list of seven phone numbers and three different extensions that I should call to have the issue corrected, but all of these were of no help. So, the package was shipped anyway, even after my efforts days prior to its shipment. I contacted Dell Customer Service once again, twice actually, and was told to simply refuse the package. I now was given the carrier name and tracking number for the package. After checking the carrier’s tracking status, I noticed that the package would be arriving via two-day service on Wednesday, February 26th. I told my receptionist to simply refuse the delivery of the package. I thought that my fight was finally complete. After refusal, I decided to check the status of the package once again via the carrier’s tracking system. I found that the package status at 8:55 AM was “Delivery Refused” but 7 minutes later at 9:02 AM the package was signed for by a receptionist J BECKETT and delivered. The problem with this is that we have nobody at this office/plant with that name!! Since we didn’t want it, the package was delivered elsewhere!!!! So, I quickly contact Airborne Express and Dell. Both seem to be at a loss of how that happened. The worst part about this is that Dell told me that they would file a claim with Airborne Express. This would take 48 hours to even have the claim processed and given to Airborne Express. Then Airborne Express will have to retrieve the package, etc. After all of this, once Dell has been given back the package a week later, then I will receive my refund in 15 to 30 days. To me, this is absolutely outrageous!! I tried all means humanly possible to cancel this transaction plenty of time prior to it shipping. However, either nobody could help or nothing was being done. On top of that, the package was incorrectly delivered and I feel that this is the problem of and should be resolved by the shipper (Dell) and the carrier (Airborne Express). However, in essence Dell Computers is making me carry the weight of everyone else’s mistakes.

On top of this entire fiasco, the system I was shipped is having graphic display problems and is defective!!!!!! So, I am in the process of trying to return the entire system to Dell for a complete refund under their 30-Day Total Satisfaction Return Guarantee. From reading others problems with Dell and Refunds/Rebates, I fear that I will be hassled yet again from this company that allows and condones such poor and bastardly business practices. A company has never made me so mad in such a short amount of time. Because of this, I have already gone out and purchased a new computer system elsewhere that contained a no-hassle purchase, excellent customer service and acceptable business practices. I am not the only person to ever be crossed by Dell. There are countless reviews circulating throughout magazines, papers, the Internet, etc. of scores of customers being ripped off and hassled by Dell Computers.

I was just plain stupid to even fathom that my experience would be any better than others before me!!!!!!!!!!!!!!!!!
"

"A suggestion to everyone that has had trouble with Dell, get the BBB (www.bbb.org) to help you out. Dell seems to handle those complaints seriously and after months of problems they finally resolved my problem. All communication after the complaint was with the president’s office and thus was handled much more responsibly. Hope this helps."

"Ordered a Samsung SyncMaster 950b 19" Monitor. Was rather surprised that they charged State tax , but gave free shipping. Never heard from Dell's tracking even thou I signed up for it. "

"Worst computer and cutomer service I have ever experienced. THEY can jack you around until your warrenty expires. Customer service can't speak English very well. They ALL lie. Will not help you or return calls. I feal sorry for Micahel Dell. What happened to his company?"

"My experience with this company was just completely horrible!!! There are not enough words in the English dictionary to describe how appalled I am at the type of service they provided.

I placed an order on 1/28/03 for a Dell Inspiron Laptop for a customer of mine. I called in to try to place the order over the phone to make sure that I was getting all the parts that I wanted. However, the representative seemed to know nothing, and answered most of my questions with an "I don't know ma'am", or "I'm not sure." I was then told to just place the order online, because it would be easier for them that way. I was told that I was going to receive an email from a representative to ask me for my company information in order to start up a Dell account for montly payments.

After my order was placed, the estimated ship date was 2/5/03...at the latest. I then received an email from a customer rep asking for my company info. I promptly responded to the email, and then a few days later, the same email was sent to me again!!! I responded with the exact same info a second time,and even called in to ask if they had received my response. The customer rep assured me that they would receive my response as long as I sent the email. Then Feb. 5th rolls around and I get an email saying that my order will be delayed until February 19th!!! Had I known this, I would never have placed the order because my customer needed the laptop right away.

However, since the order was already placed, I decided to just wait it out. February 19th finally comes around, and I do not receive my laptop nor do I receive any emails about any delays! I called in to try to find out what the heck was going on. The rep said that my order had been cancelled. They had the nerve to tell me that they've been trying to contact me and couldn't, so that's why the order was cancelled! How could they not reach me, when I even called in several times to check on my order!!

I then asked for the number of the rep that emailed me for my company info so that I could talk to her personally. At first I was told to just email her again, and I said, "What makes you think she would get the email a third time if she didn't get it the first 2 times??!!" The rep then tried to look up the #, and found out that she doesn't even work in that department anymore!!! It's no wonder why they didn't receive my responses and there was nobody to follow up on my order! I was just astounded!! Even if they couldn't reach me, they should at least have the courtesy to email me and let me know my order was being cancelled!!!!!

I ordered from this company thinking that they were a big, well-known company with fast and reliable service and products. However, I should have done more research before placing my order. It's no wonder why the customer service rating on this reseller is only a 3.5!!!!

A warning to all: Don't be fooled by some of the cheap deals that this company has to offer. They get you to order online and then cancel or delay your order whenever they feel like it. It's all a big scam!!!! If you don't want any headaches in your life, then STAY AWAY!!! I will definitely tell all of my business colleagues about this horrific experience.

P.S. If you call in for customer service, expect to wait around 25 minutes before you get a representative!!!"

"I placed an order for a Sandisk 512MB Ultra compact flash and Canon S45. Dell website indicated shipping will be 5-7 days for the compact flash and 3 weeks for Canon S45. After 7 days, I got an email said there will be a delay for the compact flash because they're still waiting for parts. I told them the compact flash only comes in one piece. I waited for another 10 days. Then Dell sent another email stating there will be a delay again. So I waited another 10 days. Then Dell sent another email saying there will be a delay (AGAIN) and that due to federal online rule, they have to cancel unless they have my consent to continue with the order. I replied and said to continue with my order. Dell replied and said the order was already cancelled. Today Dell was supposed to ship my Canon as promised. Instead I got another email stating that there's a delay on the Canon S45 until 3/4. I thought Dell was better than other online websites, but this is gonna be the last time I ever order anythign from Dell. Stay away from them. This is a biggest scam I've ever seen."

"My entire experience with Dell has been a nightmare. I have called them over 20 times and spent nearly 10 hours on the phone. They shipped me a laptop that broke less than a month after I received it. Then they refused to replace it and told me to ship it in for repairs. It came back 2 weeks later *STILL BROKEN*. I never got them to deal with me until I requested a chargeback from my CC company. I now have my money back and would *never* deal with them again."

"sent wrong product, then sent correct one and one I didn't order (charged debit card without consent) and won't refund shipping costs for wrong product and the one I did not order nor did I authorize them to use my card. Customer service is the worst I've ever seen."

"The Tech support was once the best ,Today it's awful.I bought a 2350 Dimention & I'm sorry i bought Dell"

"I ordered a Canon s45 from Dell because of the online coupons available. I received a expected ship date of February 6, but on that date I instead received an email saying it would not ship until the 17th. I canceled my order."

"I recently ordered almost $400 woth of accessories for our company's Dell C400 laptop. The order was placed on 1/21, the order was processed on 1/24, an email acknowledgement was sent on 1/29. Upon checking their site on 1/30, still no tracking number.

A recent visit to Dell's site regarding a warranty issue on a DLT tape drive revealed that they had taken down any useful information regarding the warranty claim process. Several calls to different Dell #'s just got me transferred around. One hour later, I finally get to a "Tape Backup Support Specialist" who was resonably helpful until he couldn't cross reference this tape drive model to my Dell Poweredge server. He also kept insisting that the "Fault" light could be kept on by the NT driver which is not loaded before the operating system loads. If the server has power, the light stays on; even at a DOS prompt booted from a floppy disk. Apparently, the sales person at Dell who sold me the tape drive upgrade didn't input the info into the database that cross references my service tag for this server. That's the end of support until I can dig up the original receipt and go through phone hell all over again.

Dell has definitely gone down hill. The support contract is up for our two servers in July.

"Dude, I'm buildin' my own server!""

"Bought a 2.2Gig Latitude notebook. It arrived fast in 3 days. Works great."

"IDIOTS!!!!!!!!!!!!!!!!11
It took them from 12/10 to 12/24 to make and ship the laptop that I purchased. It was nothing special, just a basic Celeron laptop. Then two weeks ago the keyboard stopped working on the laptop and I called their "Award Winning Support" (or atleast that is what they claim when you are on hold for 2 hours going through their worthless automated phone system). They were SUPPOSED to send me a new computer to arrive yesterday. What a suprise it was to find out that no new computer was sent and that the "replacement order mysteriously disappeared," and the reference number they gave me was bogus and when speaking to them yesterday, they told me that I would get my new laptop either friday or on monday. I was like, "Wow, you can make a computer in only 2 days now when last month it took 2 weeks to make one!" Told me to call today for status, nope, going to take another week. About to just send back laptop, get a refund and buy a bigger, better comptuer from somebody else. So basically here is the rundown:
Took 2 weeks to process and send computer which was only supossed to take 7 days.
Broke 3 weeks later.
Took 2 weeks for replacement to get ordered, which in the meantime the comptuer is useless becasue I can't type anything which makes me not able to type my notes while attending my college classes.
And stil not going to arrive for another week.
Dell has gone downhill from it's days as a customer service oriented corporation.

Also, as a note - got transfered about 6 time into a loop in their phone system.

Will never buy from again and going to write letter to Corporate:
Dell Computer Company
One Dell Way
Round Rock, TX 78682"

"I placed an order with Dell for Cannon S230 with a sales rep who said it was in stock. I receive the confirmation email and it says the order has been delayed by 3 weeks! So I call in and cancel my order 3 days after placing it. Here is where my nightmare began... Dell Financial services sent me a bill for purchase anyway. After being on hold for 45 minutes, I get through to a rep who nows says I have to call up Dell (are these not the same companies????) Call Dell, on hold for another 45 minutes. After confirming that the order was indeed cancelled, they issue a credit. I called up Dell Financial services (on hold for 30 minutes) and they inform me that the credit will be applied in 4 to 8 weeks!! I received the statement today and credit was applied, but for not the total amount!! So, I called up Dell today and went through the same process. I am so disappointed... It has been my worst shopping experience ever. As someone said in an earlier post - "Dude, you are getting screwed!!" when you buy Dell. I am going to go to as many websites, as I can and provide this feedback. This guys are out of control!!!"

"I will NEVER buy another DELL and if you do...you're an idiot.
Their ratings are in the toilet because they don't care anymore. they also FRAUDULENTLY fail to pay their rebates as required by law. They do not respond to email or phone calls for assustance. "