"Very disappointed!!! I highly discourage from shopping at Dell. Ordered product (PS3) and it was processing 2 months before Dell canceled my order stating that they don't have it in stock. At the same time you could buy PS3, but at higher price. So, I don't get how you can advertise something and then claim that you can't sell it at that price. Stay away from Dell!!!"
"Dell's customer service and e-commerce site are horrible. I placed an order with Dell last night. I recently applied for their Dell Preferred Credit Account and wished to make a purchase that would be partly on this new line of credit and my debit card. It was all set up fine on the screen. It showed that a portion would be charged to my preferred account and the remainder would be deducted from my own debit card. I clicked sumbit and nothing happened, so I thought perhaps I hadn't clicked on the button, I clicked again and this time I was directed to the "Thank You for this purchase" screen. Next day I notice a holding on my bank account for the full amount. I call Dell immediately where I am given several menu options that lead to more menu options that prompt me for my last for of my social where I am given more menu options again prompted for my zip code, following more menu options and finally I get directed to a real person, except I sit on hold for about 5-10 minutes. Finally I get representative who I explain my situation regarding how I split the payment method, but only my debit card was charged and for the full amount. He tells me he has no record of a purchase made on my preferred Dell credit line. I explain again, that I just started the account and tried to make a purchase and that their website screwed up. He puts me on hold, comes back to get the invoice number, comes back again to get another number and then tells me that my debit card had been charged the full amount. I tell him to rectify the situation because that was not what I requested. He puts me on hold again and then comes back to tell me there is nothing he can do and that I can return the product after I receive it. I tell him this is unacceptable, and I would like to speak to his supervisor. I am again placed on hold for 5-10 minutes and finally the supervisor comes on and says the representative has explained the situation to him and that they can do a balance transfer from my debit card to my preferred account and it will be taken care in one billing cycle. I again say this unacceptable, that I can not wait nearly a month for the funds to be transferred . He tells me there is nothing he can do about that, so I tell him I would like to cancel the order. He places me on hold, speaks to internal accounting and comes back to say the funds will be in my account within 7-10 days and that the transfer will show on my preferred account in one billing cycle. I ask if that is 7-10 business days, and he says it'll be 3-5 business days.. Not entirely sure if I will actually get my funds returned to me within the 3-5 business days or 7-10 days, but I felt like this was horrible customer service and no one seemed to know what they were doing or understand the situation. I was placed on hold frequently and I am still unclear on how this transaction will work out. I am certainly not impressed with the quality of service I received from the website or their customer service for mistake that was obviously Dell's. I certainly wouldn't recommend them to anyone, considering I am ordering this Dell to replace a Dell that is only two years old and the screen just quit working, but fell outside their limited warranty. And if I don't see my credit within the time period the supervisor gave me, I will certainly cancel the order and never order form Dell again."
"Bought a e6400 laptop and works pretty well. no complaints. although speakers are a bit weak. customized it and received it in 2 weeks. a bit slow but good overall. "
"The hard drives that we ordered came very quickly and were exactly what we need. They are very good and serve our purpose. "
"told me when I bought it they would give me windows 7 upgrade free because they expected it in june. when it wasn't said too bad so sad. now I was not eligable. they will lIE to you to ell you a computer. "
"I ordered some hard drives, and they didn't want to honor the price they sold them at so they just cancelled the order. Do not trust getting anything that you order. Customer Service, after being on the phone for 40 minutes, didn't care."
"I called up to cancel a hard drive that I had ordered earlier in the day (I found it at a store nearby for the same price) and it took me nearly 4 hours of calls to get it done. Very frustrating.
Dell can be extremely hit or miss. If you ever need to contact customer support, you will inevitably run into trouble. They will transfer you to several different departments who will ask you the same questions over and over again. You WILL get disconnected at least once. And there is apparently no direct number to the team you need to talk to, so you have to go through their time-wasting phone system and go through the entire process more than once. Save the hassle and order from a different vendor."
"Purchased a Netgear WNDR3700 router from Dell. It was almost sold completely out, but I ordered one anyway. Shipped 10/1/09 and arrived 10/5/09 at my house. Seems that many people have bad experiences with Dell, but my first order was just fine and without any problems. Their discounts are really great on certain items."
"Absolutely horrible! I tried to buy an HDTV from Dell, but they changed my ship date three different times, pushing it out from the original 3-5 day estimate to over three weeks. Further, they did not provide an updated date after the first delay, causing me to have to check with them for updates. I finally ordered a similar unit from JR Music, it shipped the next day, FOR FREE! Dell, never again."
"terrible company to order from. I bought a nintendo wii from them for $237. then the wii had a price drop approx. 22 days after i bought it. i requested a refund for the difference from the price drop and they refused it because they offer no price guarantee. any other retailer would have given me the difference, but not dell. apparently refunding $50 was too much work to keep a customer."
"Dell sells USED CAMERAS! Would never buy again from Dell. I’ve been waiting for this camera for 3 weeks since I’ve placed my order for digital camera Sony DSC - W290 and I’ve got is USED. It has dirty sports on LCD screen, full charged battery and attached wrist strap to it, which is never apply for a new cameras. The new one has uncharged battery and wrist strap sitting by itself in the box. (I have tried several Sony cameras before, so I know how the new ones look like.
Plus to that my order was delayed. I placed my order on 09/03/09 with the estimate delivery date 9/17/09, on 09/ 15/09 got letter from Dell that my order will be delayed and new estimate delivery date was 10/01/09. On 09/18/09 I got another letter from Dell that my order has been shipped, got it 09/23/09, which is almost 3 weeks since my order have been placed.
I just wrote to the customer service, but didn’t get the answer yet.
"
"Great Price!!!
I don't know why other buyers come with a lot trouble. For me so far, I bought a lot items from dell, everything are fine."
"This is a review for Dell Outlet.
I just wanted to say I purchased a Mini 10 from their outlet. It was listed as a scratch and dent, meaning that there would be some cosmetic blemishes. The order was originally supposed to come within the week but I soon received an e-mail notification that the product wouldn't be ready for 2 weeks. I found this a little unusual because the product was already built (there shouldn't be any delays for parts or labor at that point) To Dell's credit though, despite the delay e-mail, the product did ship on time. When trying to track the package though, the Dell website gave me an error. Because I like to know when packages will arrive I called Dell's customer service number and spoke with a CSR who gave me the tracking number. When the netbook arrived I was impressed by its condition. Besides the refurbished sticker on the bottom the netbook appeared brand new.
Despite the near appearance though, I soon found a that the right arrow key of the keyboard was too sensitive (putting my finger on the key registered as holding the key down). I contacted Dell customer service about the problem on Sunday night. Monday morning I received an e-mail for me to confirm my shipping addressing and contact number. By Monday afternoon I received a confirmation number by automated message that my replacement keyboard had shipped. On Tuesday afternoon I received my replacement keyboard and am typing on it right now. For some people taking apart parts of their laptop seems like too much work, but it was not a big deal for me. The alternative is to be without the netbook for some period of time as it's shipped back, repaired, and return shipped to me. So while some may view their repair process as a disadvantage, I view it as an advantage. Either way, you can't help but be impressed by their fast shipping times.
And while some people may fault them for shipping a faulty keyboard in the first place, I think it is somewhat part of doing business, and what defines good retailers is how they handle problems when they do arise. In my view Dell's response exceeded my expectations and I would gladly do business with them again."
"Ordered Vostro laptop on the August 26th. Order status changed to 'Shipped' on Sept. 6th. It is now September 14th and still no laptop. I see it has finally cleared the border into canada and should be here hopefully by Wednesday. I believe Dell has a deal with purolator linehaul to deliver to the border but must wait until the truck is full before heading to the border.
I guess the reason Dell gives free shiping in Canada is because it takes so long. I have ordered from NCIX and the shipments arrives 1-2 days after it is shipped.
To summ up: If you are a patient person and do not care when you receive your goods, then Dells is the way to go. I called customer service to inquire what the delivery estimate is and they were not able to give me a firm date. I will update this review when I receive and inspect the laptop.
Update: Laptop recieved it is sleek and small 12.1 inch and powerful P8600, 4gb ram all for $730.00 + tax.
In todays fast pace world patience is not my strong suite. I think Dell should prebuild and then sell. That would speed things up considerably and avoid sales they cannot make good on in a timely fashion. "
"I have purchased from Dell in the past with no problems. However, I never had to deal with Dell Customer Service before. I purchased a laptop that arrived defective, then came the problem. I have been trying to contact Dell Customer Service for the last 2 weeks to get this resolved. Initially I was requesting a replacement product, now I just want to return it and take my business elsewhere.
Dell Customer Service is the worst I have ever seen. It's amazing how they continuously transfer your phone call. When I write emails, they respond with an automated email informing me that I have to contact Dell Customer Service through phone, but I have tried twice now to speak to someone. I get transferred from one person to another, and sometimes without any notice, I just get transferred.
At this point, I think I am just going to return the laptop to the return address on the package and then contest the charge through my credit card company. I will contact my credit card company first to inquire how I should go about this process, but I am returning it and getting my money back. I will NEVER purchase through Dell again. If you are reading this, I suggest you save yourself a headache and go through another company also, there are plenty of businesses out there that do provide excellent customer service; Dell is not one of them."