"I ordered a Dell color laser 2130cn printer with duplexer on 7/5/2009. The next day the duplexer shipped. A couple of days later, I received an e-mail stating that my order got canceled. I called up Dell to check what happened, and after talking to 4 or 5 people, they finally told me that it was canceled due to a pricing error on their web site. I told them to get UPS to intercept the duplexer before it was delivered and to refund me my money. They told me I wouldn't get my refund until they received the duplexer. The duplexer was returned to Dell on 7/23/09 and they still didn't refund me my money yet. They told me the refund wouldn't be processed until they confirmed the duplexer was returned, even though the UPS tracking # showed that they received it on 7/23/09! Finally on 8/8/09, I e-mailed them that I wasn't going to wait any longer and would file a dispute with the credit card company and they refunded my money on that day. Needless to say, I will not do business with Dell again.
"
"I ordered a Fasttrack Dell Inspiron 15 on July 29th. I was told that it would ship the next day (July 30th) and that I would have it by August 5th. I only ordered the Fasttrack model because I needed it to arrive ASAP and could not wait for a custom unit to arrive. Today is August 3rd and it still has not shipped! The status since July 31 has been "In Production", which is strange since I ordered a pre-built unit. I have spoken with multiple people at Dell, all of which have been less than helpful. I am told that they do not know why it has not shipped, cannot tell me when it will ship, and will not get it to me by the promised date of August 5th. I am told that it will be over a week from now before I can expect it to arrive. Again, I have spoken to every customer service representative that I can find, their manager, and the sales agent who I bought the system from. None of them have been helpful or have made any effort to fix this for me. This is my first Dell purchase and I do not plan to deal with them again. They will not let me cancel my order at this point, even though the unit has not shipped, but I plan to return it when it arrives based on their lack of customer service and misleading information."
"ordered the following on sale from dell web site...let it be known same sale was on dell ebay
1 Canon SD1200 silver
Dell Home Customers: Save $64.01 off this item! - $0.00
Dell Home Customers: Save $64.01 off this item! - $64.01
Order Subtotal: $114.99
Shipping and Handling Total: $8.00
Shipping Discount: -$8.00
Tax Total: $8.48
Total Amount: $123.47
Order Number: xxxxxx318 Estimated Delivery Date : 08/03/2009
Then on the 29th i get another notice that my order has been delayed
Order Number Product Description Revised Est.
Delivery Date
xxxxxx318 Canon POWERSHOT SD1200IS SILVE R-10MP 3X IS 2.5IN VGA DEL - M SRP: 199.99
will now be delayed till 08/17/2009
Then othe 30th ANOTHER letter from Dell Dear John XXXXXXX,
Thank you for your recent order for the Canon PowerShot SD1200 Camera. Unfortunately, there was a pricing error on your order; as a result your order was cancelled. We apologize for any inconvenience this may have caused.
If you would like to purchase this Canon PowerShot SD1200 Camera at the advertised price of $165, please visit www.dell.com starting July 30th 2009 through August 8th 2009. Add the coupon code below to your order when you check out to receive the camera at the discounted price of $165.00 before tax and shipping.
Your Coupon Code is: xxxxxxxxxxxx
We truly value our relationship and reputation with our customers. Please be assured that we are working hard to avoid this type of inconvenience in the future
Dell screws up and in the mean time I ordered spared batteries for the camera, and Dell instead of cancelling RIGHT away delayed shipment twice, then cancel. Terrible way to do business. I have lodged a complaint with the BBB"
"Beware of Dell computers! Dell customer service is the worst of any company I have ever dealt with. They speake broken English at best and are very rude with no compassion for the customer. The Dell computer I purchased was not as advertised and a complete waste of money. Do not waste your time and money on a Dell. You will be sorry."
"I used to purchase quite a bit from Dell in the past but NEVER AGAIN. They have the worst customer service and have transferred all of their reps to India.
Ive purchased several items only to have coupons denied for no reason, and then receive multiple broken items from Dell again and again.
Trying to call in for support is futile as the Indian reps barely understand english and are very rude at times, and expect to be transferred several times during your call and put on hold indefinitely.
They dont care about customers any more and treat you like garbage and their quality in computers has plummeted as well.
AVOID DELL LIKE THE PLAGUE"
"I've ordered a Samsung LCD, and in a separate order, a DS Lite and adjoining travel kit. I got a great deal on both and am very happy with Dell's service. Both orders were processed quickly, and Dell's site kept things up to date. The orders were sent to UPS next day; UPS shipping was also fast. Products were in perfect condition (LCD had no dead pixels). Very happy, I would definitely order from Dell again."
"I have bought 5800 TouchScreen Nokia phone from Dell and today is 27th July 2009 and my phone screen is gone. It shows the screen damage and guess what I never ever dropped it.There is no outside screen damage, its internal.I am very very disappointed."
"I shop at Dell alot. All my computers and laptops are from dell. I am going to buy another desktop soon.
love to custom building process"
"My original purchase date was on june 3 over the phone with dell sales team. At this time the sales rep told me and my father that the order would be shipped within 7-10 business days. A month later on the 2nd of july I finally received the order. This mini had some issues with the wireless and bluetooth working. I called and spoke to technical support where I spoke with some indian fellow who could not speak english for over two hours at which he told me to restore the entire hard drive to fix the problem. I did so and it still did not fix the problem so I returned the netbook and made a new order for a different notebook. When I made the order I was very unpleased and complained about the entire situation at which I was told my order would be sent to a special department and the shipping would be refunded on the order. I was also told that I would be called within 48 hours to let me know that it had taken place. I was never called. I then called on the 13th because I looked online and the shipping had not been refunded. The man refused to help me and said I was denied the refund and there was nothing they could do. He would do nothing for me and turned me away. IF you are considering ordering from dell or from there dell financing department I would strongly suggest going somewhere else they have been the WORST experience I have ever had with a company!!!"
"Years ago I was a loyal Dell customer, but stopped buying from them when their exported their customer service. I thought I'd give them another change by buying a monitor. Well, their service has gone from bad to laughably dismal. It's like a Saturday Night Live parody of customer service. I tried to get a simple question answered, and spent more than an hour getting disconnected from automatic phone trees, getting disconnected from "chat" sessions, and hanging up on outsourced "customer service representatives" who only speak enough English to read off the script on the screen in front of them. It's pathetic. AVOID BUYING FROM DELL."
"GREAT SYSTEM / POOR CUSOMER SERVICE
DON'T FORGET TO BUY A WARRANTY TO SAVE MONEY~"
"Useless company. Ordered a studio xps435T on sale, which they proceeded to delay repeatedly. They gave me one day to respond to an email after the second delay to allow them to continue processing the order. Ordered a second time and the same thing happened. A total of 5 delays and two cancelled orders. A company shouldnt put a product on sale if they cannot keep up with the demand"
"I have spent over 23 hours on the phone just to learn the product sent to me was useless. I am now in the process of trying to return the product. I am in the third hour of my 2nd call to DELL. They stink. "
"So I ordered a new laptop, an Alienware M17x as a graduation present to myself, I placed my order on 6/19/09 and its just been sitting in the "In Production" stage for almost 3 weeks now and it has a estimated delivery date of 7/15/09, almost a month! I understand an order taking that long if its the holiday season or if a part is out of stock but I have received no email or anything about any parts being out of stock, I've tried to call Dell and ask whats the hold up and all they can tell me is that it is "In Production" and that there is no delay. This customer service is horrible, if there is a delay I want to know why!
[EDIT]
So i posted on the dell forums complaining about how customer service is giving me the run around on my order and dell deletes it and i get an email saying it was removed because it is in violation of their terms and conditions saying I posted sensative information about an order, just goes to show how they want to hide how horrible of a company they are and how they treat their customers.
[EDIT]
Finally got a customer service rep who gave me answers, he told me my machine has shipped to their distribution center and will be going out Monday, lets hope he was telling the truth. Still I wouldn't recommend Dell to anyone, stay away from them!"
"DELL IS A SCAM!
Placed order online with Dell.com in May 2009 now it is July and we are still awaiting our Two New Systems, by the time Dell ships these units it may be Windows 7 Release date. We have three emails delaying this order and have been hung up on by customer service at Dell on many occasions.
This world is coming to an END
Order 752124150
Product Description
Intel® Pentium® dual-core processor E5200 (2MB L2, 2.5GHz, 800 FSB)
Genuine Windows Vista® Home Basic Service Pack 1
Estimated Delivery Date
06/09/2009
Revised Est.
Delivery Date
06/18/2009
Revised Est.
Delivery Date
06/29/2009
NO BULL
NEW UPDATE 07-14-2009
Revised Estimated Delivery Date
You can check on the progress of your order at any time by clicking on the Order Number(s) below
Order Number 752124150
Delivery Date 07/29/2009
Inspiron 530s, Intel Pentium Conroe Dual Core Processor E5200(2.5GHz, 800FSB) with 2M B cache
"