"Dell has the worst service ever. Many price mistakes, cancels, orders delay. Honestly, Dell shouldn't even be in business if it doesn't plan to keep inventory.... then let the customers wait... Won't buy anything from dell again unless things change."
"I ordered a vizio hdtv from dell.com and everything went fine. I didn't have to make any calls to their customer service so that may have been what differed from the rest of the reviews on here. The only problem that arose was the day after I ordered, Dell updated the delivery date and said it would arrive 2 days earlier. I was happy when I read this but then when I checked the UPS tracking website they said that the estimated delivery date was still the original. Well I waited to see if it was gonna show up but it would've been impossible anyway since that UPS doesn't deliver on labor day. But it showed up today and I was satisfied. I just hope Dell gets their shipping/delivery dates in order."
"To join the ranks of dispirtied customers of Dell computing, I was suprised at the level I was treated by dell after being a long standing customer. I've had 4 computers through them previously, one desktop and 3 laptops including an xps gen 2. Now looking to upgrade to a small business of my own I needed a solid computer for a good price and did some fair research around the internet, but decided to go with them nonetheless.
In summation, the computer was delayed for 2 months, a week at a time, then cancelled out of the blue. Offering no compensation or reason for it (we were told it was delayed due to back order of parts), we were then told that it must have been a clerical error because the parts have not been on delay or backorder at any time during the summer. We then recieved the reorder less than 5 days later.
stage 2 problems: random shutdowns, freezes and hardware failure messages. OS was reinsalled, I lost work, Motherboard fried as we were told and it was replaced.
stage 3 problems. Same problems, diagnosed as a faulty optical drive. right... that makes total sense and in no way is a stall tactic to have a solution.
So we contested it through american express and computer was shipped back. Time will tell how dell responds to this but I've lost all faith in the company to which I seemed one of the few ready to stand by its side. Bad move Dell, bad move."
"One of the biggest mistakes of my life really. Ordered online. All went fine. However my order was cancelled due to compatibility issues with the driver for one of the cards. I was not even told that the order had been cancelled. I contacted dell a few days later, luckily, else I would not even have know about it. They basically told me to reorder the PC all over again. It takes a long time to configure the PC online. They could have easily delivered the PC to me, without the offending driver, I would not have minded. (if only they had just called me once, I would not have been waiting around like a fool).
Overall rubbish service. I just dont understand why a company like Dell has to handle customers like this. Wont repeat this mistake again though."
"They canceled my order (for price X), which was placed in the afternoon, stating it was a price mistake. They honored the orders that were placed all the way into the evening (for a price that was X+18dollars). I would have readily paid the extra 18 dollars for the product (it does retail for a lot higher). I understand if it is a price mistake. i want the option to get the deal at 180 instead of just a plain all out cancellation.
More over, to begin with, they just delayed the orders. 10 days later they decide to send out the cancellation notices.
Dell sucks!! They were not honest enough to send out a cancellation immediately either. They were not honest enough to honor a price difference of 18 dollars. They were not fair in not giving those who ordered earlier the option to buy the same phone at a higher price.
Who knows, they might have held on to our orders just to show good quarterly performance!
UPDATE:
Dell customer service called in response to a BBB complaint, and very curtly explained that this was a price mistake and it does not matter that there are lots of people who have received their orders, Dell reserves the right to cancel orders and will continue to do so in the future."
"Another cancellation from dell stating that they had a "price error" it seems every time i actually try to take advantage one of their promo's or "deals" i just get hassle."
"Dell is the worst in the world.
I ordered a printer cartridge and receive the wrong one. The customer service representative spend 10 minutes arguing with me trying to say they are the same cartridge when I was looking at them in front of me and they are completely different shapes. The one I received does not fit into my printer at all.
Avoid Dell at all costs. They are shady, send the incorrect products and then try to shirk responsibility."
"I ordered a Canon camera lens through Dell. I was forced to go through them because I was using American Express shopping. A couple of days after placing the order, I received an email saying my order was delayed. I placed the order well in advance because I am investing in a beautiful new camera lens to take on a two month trip through Europe. I leave on Sept. 14th and the new delayed delivery date for this order is Sept. 30th.
I called Dell to see if they could do something about it and got transferred from one operator to another five times. The last one put me on a hold of 25 minutes (YESSSS, 25 minutes - I put the phone on speaker and waited) until the phone died and no one came on the line. Dell products may be popular in schools and for students but their customer service doesn't come close to any big company's service.
I am upset that I got stuck with Dell for my Canon lens purchase. Canon would never have delayed my service and would have given me excellent service.
Dell customer support, shame on you!"
"I ordered a Panasonic Lumix DMC-LZ10S camera from Dell. The order was shipped and arrived promptly, but was packaged very poorly, just an unpadded paper envelope over the retail package. While the camera appears to be ok, the retail box was very damaged. Now, I am unhappy with the camera and would like to return it but I don't know if Dell is going to give me a hard time over the condition of the box. Regardless, an unpadded paper envelope is unsatisfactory packaging for a delicate and expensive item such as a camera."
"Ordered a desk top + accessories on Aug 22/09 with the estimated shipping date of Sep 8. Checked the status on-line today (Sep 1) and the estimated delivery has changed to Sep 17. Called the support and the reason they gave me was that this particular model is very popular and they cannot catch up with the demand. I asked whether it was possible to cancel the order and the answer was yes (you would expect that answer, if the delivery date is over 2 weeks away).
Called son and confirmed he wanted to cancel and go to a retail store to purchase something similar, and called Dell 90 minutes after the original call, and was told it's no longer possible to cancel. I asked to escalate the matter and held for 5 minutes, and was told that there was not anyone available to speak to me but instead I will receive a call within 4 hours.
I used to have much better customer service experience with Dell (I guess that was in the 1990's) - wonder what has changed. Will NEVER order anything from Dell directly again."
"I have expericenced the worst customer service ever. I have spent over 1 and 1/2 hrs over the phone and still haven't resloved. They kept transferring me around. My credit card was charged but someone from dell requested to have the package shipped it back to sender for the reason "fraudulent activity". How could that happen?. Didn't they verify before shipping out the package. The customer service was really bad, 99.999% I had no idea what they were talking because the call center is located in india. I will never purchase anything from dell again. I rather pay more but receive better customer service than dell. I hope to get my refund back soon then close all my accounts associated with dell."
"Ordered two Corsair HX Power Supplies (750hx and 1000hx) due to an awesome deal that Dell had for a short period of time. The price was the factor in my purchase. The shipping speed was fast and the PSUs were well packaged. However, when I ordered the PSUs in just one order, I later decided that the two PSUs should be shipped in separate boxes. I email customer support on the same day. It was only after I received my product that I received a response from them. I hope that in the future, that the response time is much quicker.
----
I have done business with dell before; bought a laptop and a pda from them...way back. the customer support is totally useless. Understanding the "help', "steps", etc impairs the experience. I would never buy a computer from Dell ever again. For other stuff, Dell does a good job.
"
"I ordered a camera (Lumix LX3) from Dell that had a shipping date of 1-2 weeks. I ordered from Dell because they had the best price of what I considered reputable websites. Had I known the camera would be backordered 3 times over five weeks, only to have my order cancelled with only 12 hours email notice to confirm I still wanted it, I would have spent the extra money to buy from B&H. Unfortunately, while waiting the first 2 weeks for my Dell order, the camera went either out of stock or well over sticker price everywhere else. Here it is almost 2 months later and I still have no camera. On top of all of this, when I called (5 times) and emailed (4 times) Dell after the first back order to see if they could just expedite shipping when it was back in stock (a reasonable request, I thought) they told me it was "too far into the manufacturing process" WTF does that have to do with shipping? Unless its on the truck, or at least packaged on the loading dock, its not too late to modify the shipping method. When I said this to the CSR, he just repeated what he said the first time (scripted I guess) and refused to connect me to anyone that would actually listen to me.
Bottom line- Dell is the worst, and I will never deal with them again."
"Dell offered a Canon 1200 digital camera for $115. They advertised this camera, at the $115 price, on both Dell.com and eBay.com.
3 days after placing my order, I was told it was a price mistake, and I could now purchase the camera for $165.
I do not believe they had a price mistake on TWO DIFFERENT websites, at the same time, for the same price.
Obvious bait and switch tactics. Dell.com has lost me as a customer."
"
We ordered the Panasonic VIERA TCL37S1 37" LCD television from Dell. Before we attempted to set it up, we were awaiting for a screen protector.
In opening the box, come to find out that the the TV was damaged. The next morning, my husband called Dell, spoke to one agent and then her supervisor.
Given that we didn't respond with 21 days since ordering (1 week for shipping to Ak.) but less than 30 days, they would not honor an exchange. Tough luck! And to long-time customer of their computers!
So now, we're taking this up with our CC company.
Word of advice: Upon receiving your merchandise via UPS or FEDEX, ask them to wait while you open the box to see that no damage has occurred physically and even if the box looks fine (ours did.)
Immediately hook up your merchandise to make certain it works. You only have 21 days from the time you hit "confirm order" to do this.
Ultimately, I would say to just save yourself the grief. These crooks do not deserve having customers.
"