"I ordered a new hood for my kitchen and had to return the first one because it was a non- vented. The transaction went smoothly and it was easy because I live in Jersey City. Will definitely shop again.Thanks."
"Had to order my aging mother a new dishwasher ...That along with installation. Designer Appliances came through and were very professional each step of the way. I highly recommend."
"After shopping around for appliances I decided to give Designerappliances.com a try.
I placed my order on 11/11 and got scheduled for shipping a week later! Scheduled shipment was yesterday 11/19 and one of the items was damaged (a fridge). I called right away and they said they had to call me back to reschedule the delivery for the fridge. I got a call 24 hrs later (today) and they claim they only have shipment available until next week!!!!
In other words, I pay the penalty of getting a damaged item and returning it by waiting for an item I ordered 11/11 to get it delivered 2 weeks later???
Where is this company's sense customer satisfaction? It is a big inconvenience for me and you should stay away if you want promt delivery of the items you are looking to purchase from them.
I consider this ridiculous since when I checked the packing slip, it clearly states they picked up the items from a local store in Brooklyn and they claim they are shipping fom NJ (I am in NY). It shouldn't take another full week to get an item delivered from such short distance!!! Very unsatisfied with Designerapplicances.com! Period.
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"Bought my grill yesterday. Was assembled and delivered today. So no complaints."
"Good service. Fair prices. Happy with my appliances."
"Staff helped me with selecting my appliances. Did not get pressured on a specific product or brand. I chatted online with them as well which was informative. My appliances were delivered without problems. Glad to recommend these folks..."
"Ordered a full kitchen appliance refresh from them. Order was delivered to my house in central NJ in just a few days. Everything showed up in perfect condition and the delivery went very smoothly.
Customer rep was very good with helping me choose products, and they were not pushy at all.
Overall a great experience, will be contacting them in the future, my next purchase will be a grill!"
"great source for Manhattan. Ordered my Bertazzoni stove on Monday item was delivered by Friday. Competitive prices and knowledgeable team. "
"My dishwasher broke on a Thursday.I called Designer appliances immediately. They came to me with a brand new Miele on Friday and saved me from washing dishes after a dinner party. Great appliance store for NYC residents."
"I received good feedback and guidance in my kitchen remodeling project. Ventilation is definitely their strong suit. Smooth transaction. I would highly recommend this merchant."
"Bought a 2000 Dollar washmachine which was damaged. Its 2 month later and it is still not resolved. horrible company. They drag their feed. Never again ! They promised me a partial refund too for all the money i lost at the laundromat, but that was on the phone. Of course i got a respond via email that this is not possible at this point. Very disapointed in this company. Now I am waiting for the damaged machine to get picked up so i can finally get my money back and spend it with a company that appreicated their customers. Maybe a good company if everything goes like planned. But not if you have an issue ! They also told me to hook up the broken unit, which would have taken off all waranty. "
"I PURCHASED A 3-YEAR EXTENDED WARRANTY WITH MY CHEST FREEZER
THE UNIT WAS DEFECTIVE AND STOPPED WORKING AFTER 3 MONTHS.
IT TOOK TWO MONTHS AND A HALF MONTHS FOR THEM TO SEND ME A REPLACEMENT UNIT.
HORRIBLE EXPERIENCE.
UPDATE: MY REPLACEMENT UNTIL FINALLY ARRIVED AFTER TWO AND A HALF MONTHS"
"Found this company on a google search for a Miele dishwasher. They had the best price. They did exactly what they said they would do which is my bottom line. Had my dishwasher in 4 days (better than expected). Communicated with me by email all along the way. Very decent people."
"Bought Miele kitchen with installation. We were pleased by the courteous staff, detailed knowledge of the product set (they took the time explaining to me on how best to use my dishwasher and it made a difference). I highly recommend this store. "
"Bought dishwasher and a hood. Especially on the ventilation they were super helpful. Delivery was smooth. My contractor installed the hood. They installed my dishwasher. Good to keep this company in mind for future business."