"Had my doubts about ordering an expensive Miele coffee maker online. When I called the store I received a ton of information on the product. (Btw DesignerAppliances apparently has a nice store front where they display - even enjoy - this particular coffee system). Package arrived via Fedex in 48 hours... Very satisfied."
"They were easy to get information from. They also had the best price on the internet. They followed up to give me a choice of my delivery date."
"Great prices. Very helpful staff. Bought my entire kitchen on the Internet. I cannot believe how efficient this experience has been. I saved myself the agony at Home Depot/Lowes.Sales person explained to me in detail how to clean my dishes the best way. They even included some dishwasher salt/rinse aid as an extra so that I have an opportunity to try it out. Delivery is done by a 3rd party company I tipped the drivers they helped me with unpacking and installed my dishwasher (sorry Designer folks I should have paid you directly :-)"
"This is "white glove" service. The team that delivered my refrigerator was amazing. They were efficient and professional. No box; no packaging, no dings to the refrigerator or the walls. They also switched the doors.
Where they really stood out was with the haul away of the big old dingy clunker. They were patient (and even helped) as my 89-year old dad and I removed a rail that was obstructing removal.
And the big "WOW!" was that all of this was accomplished, quickly, cheerfully, and to and from the TOP floor of a Brooklyn brownstone.
The schedulers and phone support were great too. Kudos and thanks."
"best price fast delivery, good customer service"
"I recently bought a range, vent hood and a refrigerator from Designer Appliance. The sales person was knowledgeable and made good suggestions on vent hood selection. I was able to get a powerful vent hood for a fraction of a cost of a Wolf brand. My appliances arrived in about ten days. Happy with the service."
"Great prices, fast shipping, smooth transaction! Couldn't ask for more. Wish I hadn't wasted my money on Sears a few months ago when I needed a range. I plan to buy a range hood and possibly a microwave from these guys soon."
"After doing an extensive search to find the right AC units for my needs, I came across Designer Appliances. I was lucky enough to use the Live Chat feature and be connect to John C. John went above and beyond to research exactly what I needed, and then also was able to beat the price of anybody else I could find. After purchasing 5 units, at a discount I might add, I realized one of the units would not fit in one of the windows (my error, not his). I got back in touch with John, and to be honest was expecting a run around and all sorts of restocking fees and yada yada. Not once was it even mentioned. John quickly found me the perfect replacement unit, had it shipped out and picked up the other unit. Its people like John that will have me be a Designer Appliance customer for life, as well as recommend them to other people. THANK YOU!"
"Fridge on one of the orders was supposed to be delivered on 1-3-12. I traveled 1 ½ hours (each way) and spent $24 on round trip train and bus only to find out the driver “left” the fridge on the platform in the warehouse and it would only be delivered on the 5th."
"Bought a stove from the website. My credit card was charged, but then came an email saying the item was backordered. Long story short, the item was never deliverd, my order was 'cancelled' but I was never credited for the charge. Over the course of two months, I made numerous emails and phone calls where I was promised the issue would be looked at 'immediately.' Ultimately they never credited my card, and I had to get the credit through my credit card company. I think they price the stove at a loss hoping to bait and switch you, knowing full well they will never deliver it. I was also continually told the item was out of stock, but it was always in stock at evvive.com, their partner company, but for $200 more..."
"Absolutely the best experience I have ever had purchasing appliances. I was worried about shipping, etc. since it was only a couple of week after hurricane Sandy, but Designer Appliances had the best price by far ($1000 better than Home Depot) and they shipped the appliances the next day. They arrived in perfect condition and when I discovered that a filter shipped with the order was the incorrect one, just one phone call got the filter issue corrected cheerfully. I can only say good things about Designer Appliances. I will certainly buy from Designer Appliances again."
"I was in desperate need of a new refrigerator after Hurricane Sandy and I called Designer Appliances. They were so helpful in finding a model which fit my needs and spent a lot of time talking to me about features.
Although I didn't actually purchase from them (they couldn't offer a payment plan) the advise was extremely helpful. I will definitely shop from them when I could."
" Great customer service! Knowledgeable, helpful and understanding. Shipping was on point, I received my brand new LG range on time and in perfect condition"
"Needed to replace my washer and dryer and upright freezer after my basement flooded.
I didn't want a front-load washer because of the humidity in my basement (another store tried to hard-sell me on it).
Designer Appliances actually asked me where the washer would be located and agreed a top-loader would be best.
Very helpful service and delivery service. I can't believe I could get these large appliances in 48 hours - will definitely shop again!"
"It can be scary ordering big ticket items online. I've had more than my share of bad experiences. Designer appliances was a pleasure to work with. The pictures on the site were clear and helped eliminate quickly what I didn't want and the sales person I spoke with was able tell help me find exactly what I did want and gave great advise that helped me ultimately make my final decision. Redid my entire kitchen and they helped make the process much easier! Couldn't be happier, all around great service."