"TBH, I actually signed onto a different website in order to take advantage of Golden's major semi-annual sale of acrylic paint. However, the site was so frustrating, slow, and error-prone that I clicked off in disgust and searched for a different vendor. Found Blick, and in a few simple clicks, ended up buying several hundred dollars worth of product. Thank you, web masters. Blick apparently realizes the difference you make to their sales! But it all would've been for naught if the company hadn't followed up the sales with excellent notifications re the speedy delivery of my orders. Lastly, the way in which the tubes of paint and brushes were packaged so that they arrived in perfect condition means that Blick is now my absolute go-to place for all of my artist supplies.
You've got it down pat, Blick. Thank you!!
Don't screw it up now by changing what you're doing so very well."
"When I went to use my pack of four markers that I ordered online, they were all dried up."
"You have sent me only 1 metal section frame set. Because of this, I am unable to complete my project."
“Hello Michael,
Thank you for your email. I am so very sorry for the delay with your order.
Currently the 19" Silver Nielsen Style 11 Frame is still on backorder. Our vendor has provided an estimated arrival date of 11-29-24. We will ship the item as soon as it is reserved to your order.
At any time prior to shipping and packaging, you are welcome to cancel the backorder or you may substitute it for another item. If you need recommendations, we do have a Product Information team who can be of assistance. You may contact them by phone at 800-933-2542 or email them at info@dickblick.com. They are here Monday through Friday from 8:00am until 5:30pm CST.
Again, I am so very sorry for any inconvenience this may have caused.
Please let us know if we could be of any further assistance.
Thank you and Happy Holidays,
Amanda
BLICK art materials
Amanda J | Customer Care Representative 2
695 US Hwy 150 E | PO Box 1267 | Galesburg, IL 61401
Office: 800-828-4548| Fax: 800-621-8293
custservice@dickblick.com | www.dickblick.com ”
"The order came faster than the time estimate. The tools were the quality I expected."
"I have ordered this clay before, no problem. It was shipped in a box that was too big. Clay bags had rolled around and were unsealed, open to the air. I have a photo. Also, this batch has large pieces of grog. Which make finishing and smoothig almost impossible. I'm picking pieces out of the clay. I just hope it fires okay."
“Thank you for this feedback. We see that our customer service agents have been in touch. ”
"These new brushes look super! Thanks for the quick delivery. Can’t wait to order more supplies."
"My go-to for any art & craft supplies. It is dependable, and has great inventory and customer service. Occasional pickup from the store helps too. "
"I ordered 5 items & 4 were shipped.
One was on back order.
I have not received any communication from Blick on it’s status.
I find this unacceptable in today’s competitive art supply market.
"
“We appreciate your feedback and we're sorry that you are experiencing a delay in receiving your product. In the event that we unfortunately have a backordered item, the approximate date we expect to regain stock is noted on the item's page itself, in the cart before checkout and when you receive your order confirmation. If you need further information, please feel free to reach out to us. Our agents would be happy to review the item and provide any update that is available. ”
"I haven't received the materials I ordered on October 24. "
"2 Weeks after ordering 3 paint brushes, 4 paint pens and 1 tube of watercolor paint I received an email stating that I "returned my order". I didn't even receive it yet! I emailed them this information and in about 3 days, received a reply that my order was on the way. I received the order 3 days later. "
“Thank you for this feedback! We're so sorry that you experienced this temporary inconvenience. It appears that your first shipment had an issue with the label and was unable to reach you. Once this was discovered, we reshipped your order using a different shipping service to ensure that it would arrive to you properly. This is a very unique issue and we're sorry that it affected your order in this way. We appreciate your feedback and look forward to assisting you in the future! ”
"Very quick service,excellent quality,good prices"
"Ordered art supplies for a class I am taking. Easy ordering online, and quick delivery. "
"I had to order the product on line since it wasn’t available in the store. The person working in the store tried to sell me a different product of lower quality. I paid almost 2x what I would have paid if I could bought it at the store because of shipping and handling. "
“Thank you for this feedback! Due to our large product selection we are unable to stock or provide all of our products in our retail stores. The associate was likely offering alternatives of items that were available in the store and we apologize that they were not of comparable quality to what you were looking for. Shipping papers and boards can incur extra costs but we take great care in ensuring your products get to you in good condition. You can read more about that here: https://www.dickblick.com/customer-service/shipping/paper/”
"delivered on time greatquaiity"
"I purchase art supplies randomly from Blick and have always had an easy time of it until this last time. It was busy (before Halloween, so makes sense), and I was having a hard time finding supplies I needed because it items I usually need and no one was available to help (I didn't ask anyone at the desk - I am sure they would have helped, so they did great; it was just really busy). First, I wonder if you have thought of putting non-toxic paints and costume/pumpkin décor supplies in a special setup just for Halloween? It would have been much faster for me. Also, one of the cashiers was screaming at each customer - not exactly rudely, just extremely loudly and repeating herself - I could hear her all the way in the back of the store quite clearly. I thought she may have been a little deaf, but no, she fully understood everyone who spoke with her even very quietly. It was all very bizarre but still a great place to shop."
"I got what l ordered but 3 THREE pieces of paper came in 9 yes NINE POUNDS six ounces of corrugated cardboard! Outrageous waste of natural resources "
“We’re always looking for ways to improve service to our customers, and your feedback is very much appreciated! Please note that while the packaging may feel excessive, it is necessary to ensure that you received your fragile paper product in proper condition. You can find out more about our efforts for packaging delicate papers here: https://www.dickblick.com/customer-service/shipping/paper/. ”
A rep from Blick Art Materials, BlickArtMaterials, has responded:
“Hello Helen,
Thank you for your review. I am so very sorry the Pitt Artists Pen Set arrived damaged.
You may dispose of these pens. We will not need them returned.
Currently these pens are on backorder. Our vendor has provided us with an estimated arrival date of 12-17-24. If you are able to wait for these pens to arrive back into stock I will be happy to reship these for you. If you are unable to wait we do understand and will be happy to issue a refund instead.
Please reach out to us directly at 800-828-4548 or custservice@dickblick.com with how you would like to proceed with your order.
Again, I am so sorry about this. Thank you for allowing us the chance to fix it.
Please let us know if we can be of further assistance.
Thank you and Happy Holidays,
Amanda
BLICK art materials
Amanda J | Customer Care Representative 2
695 US Hwy 150 E | PO Box 1267 | Galesburg, IL 61401
Office: 800-828-4548| Fax: 800-621-8293
custservice@dickblick.com | www.dickblick.com ”