"TBH, I actually signed onto a different website in order to take advantage of Golden's major semi-annual sale of acrylic paint. However, the site was so frustrating, slow, and error-prone that I clicked off in disgust and searched for a different vendor. Found Blick, and in a few simple clicks, ended up buying several hundred dollars worth of product. Thank you, web masters. Blick apparently realizes the difference you make to their sales! But it all would've been for naught if the company hadn't followed up the sales with excellent notifications re the speedy delivery of my orders. Lastly, the way in which the tubes of paint and brushes were packaged so that they arrived in perfect condition means that Blick is now my absolute go-to place for all of my artist supplies.
You've got it down pat, Blick. Thank you!!
Don't screw it up now by changing what you're doing so very well."
"Blick is mynone-stop online shopping place for art supplies.
My only wish is that there were more how-to books and kits, especially for new artists or artists wanting to try new mediums and approaches. For example, Getty has an incredible selection of art books that I can't find in the library."
"I love visiting Blick’s store in my area but also love to order online where they have even more variety of everything I need. The site is easy to navigate and shipping was fast. "
"Dissatisfied with shipping time ."
“Thanks for your feedback! We're sorry that you're dissatisfied. Our records show that you chose standard shipping. As noted at checkout and on our website, our general shipping time is 7-10 business days. This excludes holidays. We see that you received your package on the 6th Business Day. If you're interested in a more expedited shipping option for your future order, you can check out this link for your options. https://www.dickblick.com/customer-service/shipping/#residential-orders”
"I love Blick. Great service and products. Thank you!"
"I have always held Blick in high esteem. The times I have been to a physical location have all been good. Unfortunately, they indicated an arrival date but hadn't even shipped the items two days prior to the delivery date they provided. ultimately it would have required several more days beyond the buffer that I had to receive the order.
The issue is partly that the estimate was wrong, which is bad.
But they didn't say anything about this, so what should have been a 5 or 6 working day delivery, had turned into between 10-12 business days (according to their estimate).
If you have time to wait, not knowing where your delivery is or why it was delayed, then Blick is probably still a good choice. In this circumstance I needed the delivery estimate to be at least somewhat accurate.
Customer service was polite and helpful in cancelling the order, but didn't offer any solutions. "
“Thank you for leaving this feedback. We apologize that you had a less than satisfactory experience. It appears that our website may have provided you with an incorrect estimate of delivery time. When calling to follow up, the person assisting you gave a more generalized arrival window based upon your address and expected shipping times. We have forwarded this issue onto the appropriate department and will be reviewing what caused the incorrect estimate to appear. ”
"I got exactly what I ordered and it arrived quickly. "
"Very poor packaging. I'm surprised that it wasn't damaged during shipping."
“We are sorry that your order arrived in such a state. We thank you for the feedback regarding the packaging of your order. Your feedback is invaluable to us, and your comments will be forwarded to our packaging management team. Please know we are actively working on our packaging and are committed to improving. We do ship thousands of packages a day successfully but recognize there are situations where we can improve. ”
"Blick has the best selection of art supplies and quality service. They ship fast with appropriate packaging materials. I have shopped with them for years and highly recommend them. "
“We love hearing from our long-time customers! We hope to continue to serve you for all of your art needs. Thank you!”
"Great variety, easy to order, great customer service with questions. well packed items with great prices"
"It was fast and my brother Inlaw received the things on time"
"Only problem was it took too long "
"Haven’t been able to use my glazes yet but am always satisfied with prompt delivery! I am glad to support small business!"
"Shipping for product and then also for its return!?!?
Totally unacceptable"
“Thank you for your feedback! We often provide special offers which will make the initial cost of shipping lower or even free. That information can be found here: https://www.dickblick.com/lp/special-offer/. For information about returns and return shipping, please reach out to our Customer Care group. They can discuss the options with you. ”
"I just did - a minute ago re: acid free paper!
Carolyn A"
"my pottery studio/shed burned down this year and it was very nice to be able to go and see a complete list of things I order from you in the past"
A rep from Blick Art Materials, AngelicaElizabeth, has responded:
“Thank you for taking the time to provide us with your feedback. We appreciate the 5-star review!”