"I had absolutely no idea what I was doing when I started and I ended up with a professional looking book. The entire staff was super helpful throughout the entire process. I will definitely be working with them again."
"I was pleased with the experience. I do wish that the pages were glossy not just copy paper type. That was my only complaint."
"This is my first book printed with DiggyPOD. The process was fairly easy for me. The book looks great and the colors really "pop!" The shipping turnaround time was on point.
I feel the price worked well with my budget. Customer service was instrumental in answering my questions.
On my end though, I should have confirmed that each graphic page would be opposite the text it related to. I didn't check with DiggyPOD to make sure that would happen. Therefore, each graphic is on the page behind the text it relates to. I was unsettled at first but I think this oversight on my part will work out as I am selling the books. I have learned much and will be recommending DiggyPOD to other writers.
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"The DiggyPOD online interface was easy to understand and navigate, the proofing went very smoothly through two interations, customer service was well informed and prompt in answering quetions, and the quality of my book when it arrived--earlier than promised--was excellent."
"A very straightforward process with good communication throughout and a great product delivered ahead of schedule. Will definitely use Diggypod again."
"This was my first time putting together a book. I had an idea of what I wanted and was apprehensive about how the final product would be. During each step of the process, I got more and more confident. The team was there answering my questions and responding to my emails. I felt as if I had my own team in my corner guiding me every step of the way.
The final product was affordable, high quality and very professional. The shipping was fast. Everyone that received it was very impressed. I would most definitely use DiggyPOD again!"
"DiggyPod was a great service to use and Christine provided fantastic Customer service, above and beyond expectations! Shipping was expedient. Book looks great!"
"Diggypod has always delivered prompt and efficient and accurate service."
"Everything went very smoothly and the turn around time was fantastic. Job well done! This was my third project using DiggyPod and I am impressed with each one. Thanks, I’ll be back in the near future."
" Print & reprint excellent"
"DiggyPod's Christina gave me great input on how to get my book printed in a timely way, and shipped to me in a non-traditional way. I'm so pleased with how the book turned out, and how quickly it got to the two addresses I needed it sent to.
The very best was having her professional input on the phone in a very timely manner.
Thank you Christina! I'll be calling you soon regarding a second printing!
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"My book was 171 pages, at 6X9 size. It was all I had hoped it would be. The printing was sharp and clear, and the cover photos were perfect. The customer service representative kept me well informed as to progress, and the answers I received from her were also prompt and helpful. I would definitely recommend DiggyPOD to a friend. (The box I received with the first 24 copies was well-packed and the books were undamaged.)"
"Had 3 different prints of same book because headers off, print in different fonts, color off, and assumption that they actually look at/check book before print. Christina was kind. Valerie was the one that helped on my 3rd try with same book when I told her headers were off because of blank page they inserted that was supposedly needed in book. She said that they didn't FIX header issue, but I had to. She allowed me to send in another file which straightened up header issues. Jennipher was supposedly assigned my file and was absolutely horrible with no solutions to my problems. She actually treated me as if I was a bother to her when I called to get understanding on how to fix my book issues. [Again, this was the 3rd try with print of same book] Jennipher was not solution orientated with me. The amazing thing is because Jennipher had my file [even though I got no help from her] she had the audacity to charge me for sending in another file to fix the problem of headers disaster. They would not fix it, but charged me when I fixed my own file. I guess I should have paid for 4 prints. "
"I had Diggypod print my book. They were super helpful with assisting my preparation. They delivered a high quality product at a very good price and delivered as promised. I'll have them do my next books too!"
"Great assistance and production. Have recommended your company."
"You did an excellent printing job on my recent book "The Necklace of Gems."
Looking forward to having you print my upcoming anthology."
A rep from DiggyPOD, OsworthKevin, has responded:
“Thank you for your book order, quality is our guarantee which prompted me to personally look into your order following your review. On behalf of our customer support team please accept our apology for your order not meeting your expectations. There were a couple of issues I did come across which both had to do with your file set up prior to ordering. The first issue is the interior text pages had incorrect margins and the fonts were not embedded when you uploaded your file to your order. We went ahead and fixed these issues at no charge. Secondly, your table of contents page did not fall where you needed it to be, resulting in a new file being submitted thus the reason for the new file charge as new files go through our quality check department to ensure it's print ready.
If you have any questions concerning your order(s), please feel free to contact me directly. I can assure you if there was an issue with the print quality of your book we would be eager to resolve this issue with you. Thank you for your repeat business.”