"Fantastic customer service. I ordered some cheap cables (great price on these) It happened they were out of stock. That happens to the best company. MIght be a manufacture problem. I don't blame them. Instead of excuses or a backorder notice, they offered me the choice of waiting or taking longer (higher priced) cables at no additional charge. They may be losing money on me for that but they have earned a returning customer who will spread the word. Not all companies recognize that great service benefits them, not just the customer. These guys do. Nothing like self interest to insure they will keep it up."

"I purchased 4 GB of SuperTalent ECC server memory from Digiconcepts on May 2, 2008. The very next day, I found the exact same memory from another vendor at a significantly lower price. Since the order had already been filled, it was too late to cancel. Once the memory arrived (in perfect condition), I contacted Michael Baker (co-owner), explained my situation, and amazingly, he offered to not simply match...but to BEAT... the competitions price! He made sure the refund was handled in a timely manner, and maintained excellent communications throughout the whole process. Needless to say, I was very impressed!
I would not hesitate to recommend Digiconcepts to my friends and family. Their customer service is top-notch!"

"Purchased a Cisco Catalyst WS-C3750G-24T-S Gibabit Switch 24-Port. Item received was brand new as advertised, selling communication was above par, item shipped fast and was packaged well. Overall great seller and positive transaction. I am confident in recommending others in using this merchant."

"All of the equipment that I ordered was shipped quickly and in great condition.

I had a power supply that stopped working in a case and it was replaced right away.

I did receive one case that was damaged in shipping and Digiconcepts replaced the case without a problem.

I really enjoy doing business with Digiconcepts and appreciate having a supplier who really cares about their customers."

"Fantastic customer Service, incredibly fast response!!"

"The ordering process is very simple to use and customer service has been outstanding. Also the pricing is very competitive."

"Ordered an Intel Core 2 Duo E6850 3.0GHz. It shipped the same day and arrived in 2 days!

Great to work with!"

"I placed an order for a specific CPU. It was shipped as promised and I received exactly what I ordered in New and good condition.
Also tracking # sent out immediately. And a response from my e-mail was returned promptly.
The customer service was outstanding.
I will be using them again for future orders.
"

"Excellent customer service. Got my order just in the nick of time for Christmas.

Thanks Again!!!!

Jeff"

"Excellent turn around on shipping. Just what I ordered."

"Hey this is one excellent site to shop every order ive done has been delivered on time and not one miss.. I highly recommend this site for online shoppying for computer stuff A+++++ :-)"

"Digiconcepts has been my choice reseller for the last few years. They have always shipped my orders in a timely fashion and not once have I been dissatisfied with their quality of products or their prices. In addition, Digiconcepts has spent a considerable amount of time over the phone assisting me with product installation and configuration – for free of course – a service the big resellers simply do not offer. I get a genuine “small business” sense from the company which in turn makes me feel like I am a valuable customer rather than a number in a monthly profit margin. One of their traits which impresses me most is the level of detail they put into packaging an order; it is simply amazing. I have yet to see another vendor even remotely rival the effort Digiconcepts puts into ensuring a product arrives to its destination completely intact and unharmed."

"Been purchasing various computer components from Digiconcepts since 2004. Great company and always speak with Lori if you phone in your order. She is very helpful and nice."

"They were late shipping, responded very well to emails, upgraded shipping to 2nd day at no extra cost without being asked, in the end I can give them a good review."

"I ordered a TV-IP400W Internet Camera from Digiconcepts
- Order placed on 7/1/2007 and confirmed on 7/2
- Order arrived on 7/6, but required a signature (surprise)and I was not home
- Order re-delivered 7/7. Camera arrived broken, and with no invoice
- Immediately filed out online RMA form, indicated no invoice received, give order number instead
- Wait 2 days, no response
- Refile the RMA form
- Wait several hours, still no response
- Called office, get a recording promising a response in 2 hr. - got no response
- Called office again the next day, left stern message. Got a response apologizing for not responding and telling me no RMA form was ever received. Am told no record of RMA requests exist because invalid invoice number entered.
- Blood boils
- Exchange e-mails with RMA department which asked questions I had answered on both RMA forms (No, the camera does not snap back together, little pieces of it were rattling around in the unopened box)
- Receive RMA # afternoon of Friday 7/13
- Return part at my expense via priority mail on next Monday 7/16
- Heard nothing from company for two weeks! No indication returned part was received. Nothing.
- Emailed company 8/1, asking if returned merchandise was received. Got an answer
saying "The camera was sent back to the manufacturer for replacement last
week. It usually takes about 2 weeks to get the new one." This more than two weeks
after I sent it via priority mail.
- It is now nearly two weeks later (8/13) and still no replacement.
- Called company again. Got a recording promising a call within 2 hours (no human answer three times out of three calls). Left a very stern message.
- No response as of yet, several hours later.


So, it has been over a month, and still no product.
"