"Very bad packaging and camera without the brand etiquette (sony slt a77) not sure if it is new, also the box was open when it arrived. 1600$. Sad"

"exellent service from ordering to delivering fab
Steve"

"very good dealer will buy again in the futureeeeeeeeeeeee"

"Recently purchased Sigma 17-70mm F2.8-4 DC MACRO OS HSM and I'am happy bunny now.I was surprised with such a fast delivery considering the firm location.I will be back for some more in the future.
Thank you
Martin"

"I bought a camera from DigitalRev for £1900. It was supposed to be sent by DHL and I'd have to sign for it. I was out when it arrived, so they just left it on the doorstep! The packaging was inadequate (bubble-wrap and DHL's plastic bag). When I opened it, all the corners of the packaging had severe dents.

I looked into returning the camera based on their 14-day, no questions asked policy. You then find that a 15% restocking fee will be charged if the packaging is damaged (£289.35 in this case). You are also responsible for the cost of posting it back (to Hong Kong) and making sure it is adequately insured (cheapest price was £149.35)

I could include a note about the inadequate packaging and subsequent damage, but I run the risk of my not being believed and having to pay the re-stocking fee.

In sort, I'm forced to keep the camera or face a likely £440 cost to return it.


I would seriously look at whom I'm buying from in the future. Stick with a UK company - they may not be able to compete with Hong Kong, but at least they must abide by the Distance Selling Regs, and returning an item would be less expensive.

Ammendment: After contacting Digital Rev further, They were kind enough, in my case, to pay for the collection of my camera and offered a full refund. I can therefore say that my experience of their customer service is greatly increased."

"A very prompt service at a very competitive price. I'll be purchasing from DigitalRev again."

"Ordered a Tamron lens for my Canon camera. Price was a good 20% below any other sellers I could find in UK, and even US sellers who typically tend to be cheaper. I did not have to deal with customer services, so can't comment on this, because my order came exactly as promised and faster than expected despite run-up to Christmas. Have only had lens for a couple of days, but have not spotted any issues."

"Yes I was hesitant to order from HK (to London), however the price was unbeatable and it arrived in 4 days. Hopefully their future service lives up to this, but this was the best of beginnings. Cheers!"

"Lowest price, fast shipping. Very happy with DigitalRev.com"

"Oredered a Canon EF-S 60mm/f2.8 Macro lens.
Promised delicery date was, earliest 14th December 2012. The item arrived on 6th December 2012 - can't get much better than that. The lens was very well protected and I am more than happy with my choice of lens ands the servioce I received from DigitalRev. Thanks guys - much appreciated"

"Great service. There was a problem initially with my shipping address which was different to my billing address and the order was cancelled within 24 hours after a phone call from them. However this was my fault for inputting an incorrect postcode, so it just demonstrates attention to security which is no bad thing.
The new order was placed on Tuesday evening and the delivery was the following Monday lunchtime. Would definitely use DR again."

"What can I say but a good price, fast dispatch and well packed :)"

"I bought a Canon 60D, it was delivered on the second business day and had the best price I found on the web. The comparison video with the 7d and 550d was very useful in working out the differences between models too, and I count media like that as part of their service to customers!
Very happy!"

"DigitalRev is my new fave online store!! Not only do they have amazing prices on fantastic cameras, but i ordered it the Thursday and it arrived the following Monday.
Thankyou, i will be highly recommending your site xx"

"First time i have used DigitalRev but price was excellent so ordered this lens Canon EF50mm f/1.4 USM it arrived on the day that was listed i ordered on the 5th December and it arrived on the 11th December.
The lens is superb what a difference f1.4 makes i have not used a 50mm lens since my old Minolta Dynax9 film camera ( still got a 36 roll of Fuji film in it ) i had it out today looking for UV filter i can not believe none of my old lenses are 58mm thread. Oh well something else i need and quick, might just get the lens hood as well.
Cambrogb
"