"After I placed the order I got a very quick response. I emailed them about sending the shipment to my office and I got a fast reply. This is where the quality customer service ends. They charged $11 for shipping of a piece of paper. This was OK as they had a good price. However from Seattle to Los Angeles, UPS shipping, I should have gotten it in 3 days. After a week I asked for a tracking number. They very nicely responded they would look it up and they would get back to me. 2 days later, no response. I then emailed them giving them a day to get me the information. Again no response. I have sent them one last email canceling the order. I would not order from these folks because of the reasons about and the fact they do not have a customer service phone number where they answer the phone.

As addendum, I did finally get the product by US Mail instead of UPS. On their website, it clearly states that they charge no more than the actual cost to ship the product. The envelope from MACK where it was shipped was 44 cents. Digitalgiftstore charged $11.11

Mike"

"AWFUL! I ordered a watch winder as a gift the Digital Gift Store (AKA DigitalGiftStore.com) on Tuesday morning 10/20 with a note saying it is gift and MUST be delivered by 10/30. The website clearly noted there were 10 items in stock at the time I placed the order. They wrote back twice asking for my pone number and CVV, which, were correct on the original order form. When asked about the shipping timeline for a California recipient I was told, "This order is shipping from California and should reach the gift recipient very quickly." On Friday 10/23 at 5:45 pm DigitalGiftStore.com called to say the item was not in stock.
Calling Friday after business close left me in a major bind, I cannot get this product locally. I cannot get it to the recipient on time without expedited shipping costs since weekend orders are shipped till Monday or Tuesday and I need it by Friday. They offered no alternative solutions. I am livid that they can get away with a blatant lie on the website about their inventory. Apparently DigitalGiftStore.com does not have any inventory on hand; it all comes from other distributors. Do not use this company. "

"I have 25 years professional sales and marketing experience, am a consultant for personal development and customer service. What a refreshing surprise based on what I experienced in such responsive professional customer service.

Due to limited space, making a detailed and long story short. DigitalGiftStore.com and their sister companies are wonderful in product quality, best pricing on the internet, and customer service and support. As a result, this has been one fun online buying experience and their Customer Service Department made the difference.

Being analytical a great deal of time was invested in searching out a quality product to replace my five year old worn office managers fabric chair. I decided to step up to a quality leather high back executive chair and there are plenty to choose out on the market. I chose a Boss B7501 office chair for the quality and feel of LeatherPlus, soft vs. hard and cold. The 27 inch base for added stability is important as I've had my current 24.5 inch base chair slip out from under me several times. The high back speaks for itself, plenty of padding, lumbar support, adjustable in many directions and I decided I had to have padded armrest too. This quality chair is backed by a six year limited warranty by Norstar Companies the parent of Boss Office Products. Both companies have a strong reputation. Don't even bother spending the 3/4 day I did visiting your local office stores. Their chair quality is low, price is very high, and most are only 25 inches in seat width. DigitalGiftStore provides low honest shipping charges, UPS shipping with tracking included, and no taxes. The savings were considerable. Now, on with my customer service side of the story as I created a screwed up situation for myself but they saved me.

I received a follow up call from a different Customer Service member insuring my questions and challenges were being addressed. Let me share with you my experience. I have to say my dealings with all members at DigitalGiftStore, and customer service at Boss Office Products, has been exemplary. I have high expectations the quality of the product will match the business and customer service. If so, this will have been an satisfying experience for me.

As a result of my panicked screw up, I sent a request email not expecting a response for at least 48 hours. The response was immediate. The Customer Service member I initially received contact was helping me on a holiday while working from her home. She was exhibiting in practice the key principles I coach clients in personal development and success. Success in customer retention especially, is for Customer Service members to "take ownership" of the customer's presented problem or other challenge. Follow it through to the end, do not leave them hanging, do not pass the buck or put them into a "phone message system." The resulting relationship of trust, acknowledgment, empathy, and solution oriented mentality, creates a "powerful" bond of loyalty. She did a great job of this in practice.

UPDATE: September 20, 2009 - I received the merchandise, executive leather office chair, via UPS at noon on Thursday the 17th. The product was well packaged and received an new and undamaged condition. It only took me about 15 minutes to assemble the chair and start enjoying it. The chair is everything advertised, very comfortable, attractive, professional, and all aspects work well. I love the 27 inch base as my last chair was a 24.75 inch base. This new chair is much more stable and doesn't slip our from under you if sitting on the edge of the seat.

This has been a very positive and satisfying business experience. I've even received follow up emails from my contact in Customer Service. Excellent! I highly recommend this company.
"

"This is a great company. Placed the order with digitalgiftstore after researching this product online at amazon and various other resellers.The order was placed at night March 2nd and was processed the following business day on Tuesday. Processing was very fast and received an email with the tracking information Wed, Mar 3, 2009 at 9:20AM!!!

Overall, a very good company to do business with. I didn't find any need to contact them via phone as everything was done online, but I'm sure there phone support is just as good as there online ordering process. Thanks for the speedy transaction DigitalGiftStore!
"

"This sure seems like an April fools joke. I tried to buy something from digital gift store. Received my confirmation email and all should be good. A couple days later, they informed me that the free shipping code does not apply. Meanwhile, the website took the promo code and I even have an email confirmation saying my item will be shipped. They told me my order was canceled and I would have to pay for shipping if I still want the item.

If it was other stores, they would honor my promo code cause it is their system error that the code went through. Instead of honoring the $12 free shipping, they now don't have a customer and have a bad review."

"Hi! We are very pleased with DigitalGiftStore! We ordered a plaque for our front yard and was shipped quicker than they promised, because we had it customized. It is absolutely BEAUTIFUL and is high quality through and through and looks better than the ones at Home Depot. The only thing was the box arrived and must have been missing the Return label as it did not say DigitalGiftStore.

I emailed to check up on my order and they were very friendly. Thank you for a quality online retailer! Roger"

"My wife bought me a watch winder and the on-line description was not clear as to how it operates. It turns out their model is not compatible with my brand of automatic watch. It was returned with all boxes, instructions, plastic wrap, etc., in other words in perfect condition. The original cost was $85.00 but my resulting refund, after a very convoluted return process, was $43.00. They kept over $41.00 ! Their lame excuse was to quote their return policy, buried in their web site and one that leaves many items relating to returns completely vague. They also claim the watch winder I returned generated a 25% restocking fee as it was healthcare item. One other thing, if you make an inquiry as to why you were ripped off they will include in their reply a warning that any attempt to reverse the charges via your credit card company will result in them assigning you to a local collection agency. Any company that feels the need to include that sort of wording on the first reply to an inquiry tells you they have had several issues with the credit card carriers. There are plenty of on-line merchants selling virtually the same things so I would look for one that truly has customer service as a number one priority, and stay far away from one like this. "

"What a good shopping experience. Ordered and received product fast. I like the easy approach to the categories of products, and lots of open space to not make shopping a flashy bunch of confusing buttons. Don't get me wrong, they had all the advanced features, just no confusion, clean site. I like the unique products that remind me of sharper image. I received a so called random phone call from Woody Hertzog claiming to be a founder. I thought that was great that someone cared to check in on the activities of a customer and how happy they are. At first though, I thought he was trying to sell me something online and forgot about my order at DigitalGiftStore. Overall, an A+, a great company!

Shipping seems like it started the next day after I ordered. I was given a tracking number and could track this on ups.com. After just 3 days, UPS brought my package which is standard with my other online orders except that it shipped very fast, the very next day -good.

I would like to add that I noticed that in the shopping cart the shipping calculator provided a shipping quote before checking out, which I really liked. I wish you could have that on the product page or just a rough estimate by each price. But that is just an opinion and A+++"

"This is a horrible vendor. Do not use. There were shipping problems which they tried to blame on me and even attempted to charge penalties and service charges. The worst customer service I have ever dealt with."

"WORST ONLINE EXPERIENCE EVER STAY AWAY.

This site is the worst they use bait and switch just to make a few bucks do not buy from them. My story with emails from them are below.


******FROM THEM**********
HI,

We regret to advise that Oregon Scientific has increased the price of this item; our selling price of this item will need to reflect this increase. The new selling price is going to be $99.95, but my manager has advised that we can offer this item to you at $95.95 since your order came in at the same time as the notice of the cost increase. This offer is valid for today only.

Please let us know your wishes. Until we hear back from you, your order has been placed on hold and your credit card has not been charged.

Sincerely,
Heather
Customer Service Manager
DigitalGiftStore.com
DigitalKitchenStore.com

I complained and here is what the manager said.

******FROM THEM**********
Dear XXXXX;
As Heather stated, our pricing has been adjusted on the AT18. The lower price she offered you in good faith yesterday is no longer available. Should you choose to hire an attorney we would suggest you may want to review the terms and conditions you agreed to at checkout first.

Your order has been canceled.

Best Regards,
Denise
Director of E-Commerce Sales
Digi Resources LLC

**************CROOKS STAY AWAY THEY BAIT AND SWITCH******************************"

"This is the absolutely the worse experience with internet shopping I have had to date. Not only did the company take 2 weeks to ship the item, they shipped the wrong item. I tried numerous times to contact "customer service" (what a joke), only to get a recording saying that all agents were busy, to leave a message and someone would call me back. Needless to say, no one ever did call me back. So far, I have shipped back the item, something I did not order, and have had to pay 20, "non-refundable", dollars in shipping. This seems like a big scam to me.
DO NOT BUY FROM THIS SELLER"

"I ordered a Christmas gift on Dec. 12th. The charge showed up on my statement but I never received an invoice. When the item hadn't arrived by the 19th, I e-mailed customer service, as they have no tracking system on their website. I received an e-mail back saying that their distributer ran out of stock and that I wouldn't be receiving my item until late January. So basically they didn't inform me of this for 6 days, and not until I contacted them first. However, they charged my credit card immediately. How convenient."

"On june 23 i went to DigitalGiftStore.com to purchase "La Crosse WS-8007U-CRS WS-8007U-CRS-Hurricane Digital Wall Clock" after receiving a spam email from their website or one of their affiliates to purchase this item for 9.95 and get free shipping. So that day i placed an order for eight of this item and used a coupon code "freeship" as stated on the spam email. I completed the order and received a confirmation number for the order with a total of Total 79.60

Next day i get an email from them telling me the order is on hold until shipping is paid. I responded back to this email stating i will not pay for free shipping offer and i never got a responce back, i emailed 3 times after this and i have yet to revive a email back. I also called and left messages and finally after a week i got a call back. I spoke to the sales person who transfered me to the manager. The managers tone was very unprofessional talking to a consumer and she repeatedly told me she will not provide shipping and will be canceling the order because this will be a loss for her company.

I have purchased sever items online and if i have a confirmation number for a order, myself and the company is at an agreement that they will honer that request and i will honer to pay on my end.
There are many websites that offer free shipping and if they do not offer it on a particular item the checkout doesn't accept the code. In this situation the checkout did accept my coupon code and honored my free shipping, yet the company failed to do so.

I will provide copies of email upon request.
Order 39715 from catalog digitalgiftstore 6/23/07"

"They carry nice products and shipped fairly promptly; unfortunately when they shipped me the wrong product it became a nightmare. Thye acknolwedged they shipped the wrong product, but they didn't want to refund my money for as long as 6 weeks after they received the item back. And they didn't want to refund shipping. And that was after I bought and paid for the correct item to be shipped. Hey, they shipped the wrong product. They should have been thanking me for getting it back to them promptly, not trying to get me to fund their working capital for their mistake. Shop elsewhere."

"Tracking information was emailed promptly. Order was well packed, and received exactly as advertised. Great online shopping experience."