"Dear DinoDirect,

I am so happy about your service in asia and worldwide. But I am sad to see about DinoDirect bad comments on google it Because people are not getting on time or what they really want or misunderstood. However, I just wanna say that if you are not able to proceed the order/shipping on time why do you take the new orders from people?

However, Let me share my problem. Before ordering item I had chat with Victor, and also Vicent, I explained them clearly that, I am an indian living in Philippines next month my flight so will you send me sooner if I pay, they said yes. But I can't see any reply on my email or chat. DinoDirect, I request you that will you please send my order soon? I have flight next month to go back my country.

Note: I have ordered NEOBOX 4.3 android phone (2 pieces)
Thank you & May God Bless You

-David
-------------------------

Louis, CS-Manager,
DinoDirect

Thanks for your quickest reply it makes me happy and thanks for your infomation about my order. Well, My flight is on 07-NOV-2012 from cebu, Philippines. Hope you can work based on time. Thank you

-----------------

DinoDirect Support Team, Thanks for shipping my order today and Please make sure that you are sending me right product. Thank you

-David"

"They longer care, that somebody bought a product and he is not using it. i am the one begging to buy a router since the tablets dont actually support 3G dongle(at least i have tried three different models on it) but not even one person is willing to answer a simple question about that router. The truth is, if you love sweet words these guys have it but as for the substance noooooo. They tell you they are willing to help but the truth is no! they are seeing you as a problem. "

"DinoDirect is a site to shop with, free shipping, products of good quality, exact and professional description. I prefer to purchase on Dino rather than another site"

"I'm always buying at DinoDirect. It's a ritual for me in the mornings to wake up and check the arrivals at their website. The quality of the products is incredibly good so is the price. I'm a happy customer. In addition, I have bought the new things. I'm a DinoDirect Client , and until now I'm very happy with the offers and attention to the problems that I have. No doubt Dean Direct is the best site for online sales in the world I live in and do the weekly shopping site, the prices are great, delivery is always guaranteed, online support is fantastic, not to mention the promotion undoubtedly highly recommended."

"I must say that Dinodirect is a company that works in an excellent way. I am a long time buyer of articles published in Dinodirect, I'm from Argentina and I never had problems with products or with shipments. And once there was only a small mistake that was well compensated for Dinodirect. Thank you very much."

"After 2 years ordering and having a very good collaboration with DinoDirect receiving all goods in time, it happened for first time of not receiving item SKU:A0890000CR. After I noticed them the fact, via their useful inbox from my account, they kindly resend to me the item, even if wasn’t their fault, without charging anything to me !! What else to say but: Thank you guys. "

"Bought at DinoDirect Belt. Beltis very high quality and the color I liked. Counted five offices, the Belt is adjustable. At first feared that the size of the Belt is too big, but after trying them knew at the time. Very pleased with your purchase. Would recommend. I was searching for a Belt for MTB and I have found it at Dinodirect. I was very happy with it, it came well packed with invoice inside, and the Belt is of good quality! I really recommend DinoDirect to everyone! They have all kinds of gadgets with competitive prices to choose from. And most of their products have world wide free shopping.
My experience was always great, you can trust them, you will always be satisfied with their service."

"they shipped me 2 replacement lasers to compensate for the baby monitor i am happy with their service"

"Ordered simple small adapter and have not yet received product. Contacted company with no response. Checked reviews on the web and saw many complaints. I would not order from this company. When I tried filling out a review on the companies website, it would not let me. Here's a good reason to order from US sellers. My only issues ordering merchandise on the internet has been from Chinese sellers. Think twice folks."

"Great qualtiy for a great prince it's hard to believe that you can get things for so cheap with shipping included. Its beats most offers on e-bay that I've checked. so long as you aren't in a massive hurry to get it then you won't be disapointed. One of the best shopping expierences that I have had in a long time. I have great fun with the aircraft that I purchased. I've ordered three times from DinoDirect and have been very satisfied with all my orders. The quality and prices of products are superb. I recommend this website to anyone and everyone looking for high quality products."

"From the moment they received my order until the day when they sent it, they kept me updated with photos and news about every step they made to my order through email. This had made me feel as a very valuable and important customer even though I did not spend more that $100 on my order. The package, itself, arrived quickly and neatly. They even gave me a nice bonus inside the package!!!! Thank you, DinoDirect!"

"Well i guess reading all these negative reviews about Dinodirect has made me worried, But i hope they are all wrong! With such great deals i guess there would be a lot of demands to take care of. Thank you Dinodirect looking forward to my Beautiful Handbags :)

Hi Louis, Just wondering when i can be expecting the rest of my order!"

"Great company the live chat is great "

"Update 20th Oct 2012

Dear Louis,

I've received the items yesterday evening and I'm glad everything as in order. Thank you for your effort.

I may be harsh in my earlier comment but hope you understand that the urgency of your customer order is very important in your business. You can't just take your sweet time to conclude each deal or dealing with complains, as it will affect your reputation & creditability.

So far I'm happy with the items delivered and the extra gift included, just hope it will not cause any issue(spoil?) in the coming week.

In the end, I just want to continue to support your company & hope my earlier comments are able to motivate you to excel further.

Your truly,

OugoAkira

P.S: I'll keep an eye on your company performance from now on as it will be the deciding factor for my future purchase from your Dino Direct.




Update 16th Oct 2012

Dear Louis,

Thanks for your call yesterday (09.38am, 15th Oct). I’m quite surprise to receive call from your operator, which ask whether I want to proceed or not. I was like “huh? Are you kidding me? Why would you ask for me to wait for 2 days if you’re not ship my order?”

Your Otta ask me to wait & promise to SHIP OUT ON 15TH OCT 2012, and if not will refund my order. I treat it as a last chance for you to redeem your credibility, so I did not make the cancellation on the 13th Oct 2012.

And then came your reply below, confirm part of the condition I mention to your operator. Do you know what I’ve told to your operator? Here let me highlight to you:

1. Yes, I do. Please proceed & ship out under DHL by end of today (15th Oct) and update me on the progress…..
2. If not, please cancel my order & full refund.(Btw, I did record our conversation as it’s from an unknown overseas number)

24 hours later, contacted Otta in live chat but no reply(by staring at the chat screen for more than 30 minutes, not sure is purposely done or not) & I still not get any update on my deliver status in the order tracking system(still in packaging since 13th Oct), so I'll uphold my terms & will cancel my order. Whether you will do your part or not, I still can proceed with other option(I'm using paypal)

P.S: Btw, I have done some survey about your services in our online buyer forum during the weekend, not to my surprise that 95% has experience delivery delay even though they select paying extra for the delivery (and they don't believe in free delivery timing). About 65% have serious issue with your services, and I almost fall into that category. When I ask them why don't they feedback to your site, they say no use as they tried & no point to complain further. As they say, if you don't care about them & they don't even care, why you spent time to correct them. There some truth in the statement, as I seems to care & complain about the way your company operated. What I need you to do is to uphold your part of the bargain and you definitely don't want me to continue this review in negative note.

Your truly,
OugoAkira


13th October 2012

I've made an order on 27 Sept 2012 for 2 items; Order approved on the same day. In your website, you state your preparation time needed for normal item is up to 5 days, and shipment by DHL up to 7 days, total 12 days. Base on that statement, I made the purchase & the items suppose to be a birthday present on the 9th Oct 2012. As its never stated during the order period, the item is not in stock or reply if there is any problem with my delivery address, and i assume everything will deliver on time. To my surprise upon checking on the tracking system on 3rd Oct 2012, the order still in order approved status and there still not reach the next 3 steps; stocking - packaging - shipped. I've live chat with their rep, Otta, about my concern and told me that they in holiday and only able to confirm my status on 8th Oct 2012 then arrange the item for 5 days before ship out & only reach me after 3 weeks. I told him this is ridiculous, its not buyer concern you on holiday or not as you are operating an online store (normal standard 24/7) and I'm paying extra for DHL not your normal post. As its no point to get the item for birthday, I request change of one of the item on 3rd Oct 2012, and the order approved on 4th Oct 2012(took them 1 day, only after i live chat with them again on the next day). On 13th Oct 2012, the order still in order approved status and I contact them again. and they told me still not process yet, ask me to wait for another 2 days. I'm total feel disappoint & cheated at this point & they don't seem to entertain my refund request.

Your truly,
OugoAkira"

"i have been a dinodirect customer for a year now..your customer service has been wonderful recently. especially, Sharon, she is so helpful and always thrive to accomodate requests from customers like myself. i greatly appreciate the excellent service. dinodirect should be proud to have such outstanding staff. many thanks"