"Great site, so glad i found it. Easy to find what you are looking for, straight forward, easy to place an order, great communication."
"Been waiting two months for our order,partially shipped. Should have bought items at local store."
"I am very satisfied of the service at DinoDirect. The flash I bought was shipped fast and well packaged.I recommend this store for the great choice and good prices."
"Hi All. Now I'd like to tell about good and longtime experience working with DinoDirect company.
This is my not a first review, and I think is not last! Why?
Because just trust me on the words, I have a real experience with DinoDirect, them give me good price and good service.
I'm a sure, what more and more people have a regulary come to this store and stay as constant customer.! And this is so good for all!
If you are still looking for the good on-line store, think just try Dino!
And you, as me - get best price and service from Dino!
I'm a sure what not any store, like DinoDirect, have more goods, for good price and give for all customers discount's idea for any celebration.
And you will tell - he was right!
Thank you and good luck!"
"I did some shopping in Dinodirekt, and I really liked the variety of shops, its reasonable prices. This product is very high quality, customer service is the best in the world! I love this store, and I will always just buy it and recommend to all friends!! 5 stars for all positions!
"
"This is the crappiest website to be ordering stuff from!
REASONS: 1) Takes forever to get it AND that is if you do get it!
2) Customer Service likes to play that "run around"
game!
3) They refused to refund or even reship!
MUST I SAY MORE?
I wish there was such a thing as NO STAR rating because they don't even deserve a star! My first experience and definitely will be my last!!!!!!!!!!!!!!! "
"es una excelente pagina yo ya he comprado en barias oportunidades, la verdad el envio de 10 te atienden re bien tienen un chat online para cualkier duda k tengas, chicos compren hay y veran"
"Do not ever buy at Dinodirect. They are scammers. I purchased 15" "Red Car Laptop Decal Skin Sticker Cover BDL02-0118", but never received the merchandise. Tried to contact them through e-mail but no answer was received.
DO NOT PURCHASE ANYTHING AT DINODIRECT!!!
My ordern nº was 50895335-DD on 06/20/2011"
"Has been over a year since delt with them, worst experience ever. Read some reviews to which they answer with nice words and leave it still hanging with no solution. My advice and recommendation to all whom have had a problem with this company, is to file a complaint with paypal. Through this process we can get their paypal account suspended at least hopefully from certain countries where there are too many complaints. Paypal would be great if they offer this service and offer their customers some sort of protection especially when the third party is a paypal account holder."
"Bought at DinoDire?t bag. Bag is very high quality and the color I liked. Counted five offices, the belt is adjustable. At first feared that the size of the bag is too big, but after trying them knew at the time. Very pleased with your purchase. Would recommend."
"I was searching for a jersey for MTB and I have found it at Dinodirect. I was very happy with it, it came well packed with invoice inside, and the jersey is of good quality! Take the normal time to arrive to Portugal, around two weeks. "
"I really recommend DinoDirect to everyone!They have all kinds of gadgets with competitive prices to choose from. And most of their products have world wide free shopping.
My experience was always great, you can trust them, you will always be satisfied with their service."
"This is my favorite Chinese online store.
I began to make purchases in DinoDirect in December 2011. I liked the wide range of products, good speed of the site,
it is easy to pay by credit card. On the site a good description of the goods and clear photos. In DinoDirect quite adequate technical support. All the questions they answered during the day. I've already made 16 purchases in DinoDirect. 15 of them came without any problems. All the shopping, I was pleased. One purchase (camera) has been lost or stolen mail during delivery (at the time was 56 days). I called technical support. I explained that I went to the mail station, where I was told that no information on the administration does not. After a brief correspondence via email with suggestions how to fix the situation, DinoDirect sent me a package again. I hope that this time it is not lost. Also for my patience, I was given one month of free membership iDinor VIP Club.
I am very pleased with the work DinoDirect. My experience has shown that a reliable store. In solving the problems are always loyal to the client and responsible attitude to their work.
I recommend shopping at DinoDirect."
"Ive bought many great deals for some good flashlights there. Shipment is quick, above average. Not bad webstore, mot bad at all. "
"The following emails, starting from my first contact will show to others you how frustrating and inept your company has been in dealing with such a SIMPLE problem. I will NOT let this rest. No one expects you to be perfect, no one expects all products to be wonderful but we do as consumers expect to be treated fairly and intelligently when we use YOUR website when we put fair, constructive and informative information/reviews for other buyers to see. You will see the inducements/BRIBES that they offered to me to change my review. THIS COMPANY IS HOPELESS WITH CUSTOMER SERVICE SO BEWARE !!!!!!!!!!
Dear H......, 30/01/2012
On behalf of DinoDirect, I would like to apologize for all inconvenience you have experienced while shopping with us. Your feedback and comment, which could improve our products and service, would be highly appreciated.
As for the item in your order 6O3R9313-DD, please offer me a photo, I will have a check and do the compensation, please no worries. At the same time , I will have a check with the reviews for the item on our website to solve the mess .
It will be kind and helpful if you will update the review to 4 or 5 stars on http://www.resellerratings.com/store/DinoDirect. I will send you a 5 USD giftcard as a thank-you. Thanks for your understanding and cooperation.
Regards,
Louis, CS-Manager
DinoDirect
Hi Louis, 30/01/2012
Thank you for your email. My inconvenience is about your company losing/deleting my review which was objective, unbiased and informative. Hence there is no need for me to send you a photo. I do NOT seek compensation for the product nor a gift voucher, I bought the product at my own risk as stated. I simply want my review to appear as it should so that other potential purchasers can decide for themselves whether to buy or not.
I have submitted another review on your website and if it appears as it should, then I will reply to you about what you have asked me to do regarding updating the review to 4 or 5 stars. Your company seriously needs to take better care of your web site as many functions DO NOT work correctly and that must be frustrating to others also.
Should there be a satisfactory update of my review on your website I will also make it known on theresellerratings.com web site.
Regards Howard
Dear h......@hotmail.com 30/01/2012
Thanks for your reply ,since you do not like the item , I have the responsibility to do the compensation, that is the rule of us.
Please reply and also I will ask my staff to take care of your reviews.
Regards,
Louis, CS-Manager
DinoDirect
Hi Louis, 31/01/2012
You have misunderstood me. I never said I don't like the item, I said it does NOT perform its job very well as a coffee grinder. Hence I have no need or want for compensation other than to see my review on DinoDirects web page for the coffee grinder so that other people may balance the differing views. Please take care of my review and that will suffice well for me as a compensation thus satisfying your requirements as well.
Regards
Howard
Dear h........@hotmail.com 1/02/2012
Thanks for your reply , I will ask my staff to take care of your review , maybe there will be some delay since we were enjoying the Chinese new year.
Regards,
Louis, CS-Manager
DinoDirect
Hi Louis, 06/02/2012
I have checked my account as there is no review showing, I have posted my review twice, I am at a loss as to why your company refuses to do so ?
I have seen at what your company says about reviews ie " After you submit your text/image/video review to us, it usually takes 24 hours for us to verify the review by our posting guidelines. So please be patient while your review is in waiting status. "
Why do you refuse to do so ?
Regards
Howard
Dear h......@hotmail.com 06/02/2012
Thanks for contacting Dinordirect.com.
We do apologize for the inconvenience and confusion brought you. Could you tell us where you put your review for us to have a check, such as the website link?
Any questions, please feel free to contact us. Have a nice day!
7/02/2012
Your service is incredibly bad and if you bothered to read the emails I have sent then you would understand that you have failed to answer any of my questions nor do as you said you would do in the emails that you sent me.
Where would I put the review but on your review page of course, are you so silly ? (http://www.dinodirect.com/ProductComment/ProductID-333546-currency-AUD.html ) I did it TWICE !! and still nothing because your company it seems like you doesn't like anything but wonderfully positive reviews as anyone can see by just looking at a few of your reviews. You can be assured I will post another review with all of your emails and the dates of them on the other web site for others to see in one weeks time if my review doesn't show up this time.
Oh yes and you have a very nice day too.
Dear h.....@hotmail.com 07/02/2012
we are so sorry about your case, but would you please inform us what problem of the item of our service, we would do our best to make for you, hope you understand, best regards.
07/02/2012
My problem is that your company will not post my review, if you looked at all the emails you would see that and so not have to waste your time and mine, asking the same question over and over and OVER !!!!
Dear h.......@hotmail.com 09/02/2012
Thanks for purchasing with us on Dinodirect and contact us!
We are sorry to bring you so much inconvenience. As you know we value customers' experience and reveiws a lot. And about this coffee grinder, other customers all have a good experience with it. So we boldly assume that maybe the one you got is an exception. And we urgerly want to make it up for you. Would you like to take a giftcard or we can resend you a new one if you want. How do you think?
Thanks for your understanding and support!
Have a nice day!
09/02/2012
Do you see what you are doing ??? Are you so blind or uncomprehending as to the problem ??
I have posted ANOTHER review on your web site today and the attached photos are proof of this. Please have a look and do SOMETHING !!!!
To: ****@****
Subject: RE: your issue on RR
Date: Thu, 9 Feb 2012 19:59:21 +1100
4 attachments (total 2044.7 KB) Pictures of my account showing no reviews listed, my review before posting.
Your company has failed to act upon any of my emails. I have lodged 4 reviews of the product and your company has failed to place my review up on your web site. I give you this chance to redeem yourselves.
I have placed the various emails from and to you so you may understand my frustration with your lack of care.
Dear h......@hotmail.com 09/02/2012
Thanks for contacting Dinordirect.com.
We do apologize for the inconvenience and confusion brought you. We are sorry you get the item something wrong and we offer you $20 gift card as the compensation and hope you could change your review about our webiste for us to assist you.
Using the gift card, you may avoid entering your account information for your next purchase. We are looking forward to your preference. Have a nice day:)
To ****@**** 10/02/2012
My only preference is that you place my review on your web site immediately.
I do NOT want anything else except for other buyers to know that this product does NOT work as it should.
To ****@**** 20/02/2012
TEN days later and still you have not posted my review on your web site, WHY NOT ?
Dear Howard 20/02/2012
On behalf of DinoDirect, I would like to apologize for all inconvenience you have experienced while shopping with us. Your feedback and comment, which could improve our products and service, would be highly appreciated.
Thanks for your comments for the item, Criticism of DinoDirect's service (You're welcome to send such a comment at ****@**** instead). My staff will solve your mess soon.
To ****@**** 21/02/2012
I am sorry Louis, but you are most of the problem. For weeks now you have been saying you will deal with this but you have not succeeded in doing anything but wasting my time and making me frustrated. DONT send me emails, DO SOMETHING !!!!
cs-center@?dinodirect.?com Add to contacts
To h........@hotmail.com
Customer Service Email 21/02/2012
Dear Howard
On behalf of DinoDirect, I would like to apologize for all inconvenience you have experienced while shopping with us. Your feedback and comment, which could improve our products and service, would be highly appreciated.
Thanks for your comments for the item, Criticism of DinoDirect's service (You're welcome to send such a comment at ****@**** instead). My staff will solve your mess soon.
Regards,
Louis, CS-Manager
DinoDirect"