"I was amazed with DinoDirect's low prices so immediately I was interested in being a usual shopper with them. I ordered some items as gifts and it did take awhile to get to me but I had to remember that it is coming from overseas and I live on the east coast. Aside from the time it takes to get my order, I have no other complaints. When my orders arrived they were packaged with care and everything worked as advertised. Bonuses are that when they mess up, they give many discounts, gift certificates, and even offer free samples everyday on their website. I won a free sample and at their own cost it was shipped to me as well as I gain points that can be used as cash when I write reviews or participate on their forums. Customer service was always polite and helpful to me. The company is very fair and I got everything that was promised to me everytime so I will continue to shop there since I havent had an unplesant experience yet.
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"My order for four item with Order # 851U0388-DD Has not been received yet though it is ordered about a month back. The website say that it is shipped and the item have not been received yet.
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"I bought 2 of the same item for each of my children as they were supposed to be belated Christmas gifts. One of my children just had a baby and the other is expecting in a few weeks. I was hoping to give these to them to record those memories. I contacted Dinodirect 3 times about not recieving one of the items still and it is now January 27th. All I keep getting is "don't worry" and please wait until the 30 days past the delivery date. I already recieved one of the items about 2 weeks ago. How can this item not make it when they were ordered AND shipped out at the same time. Not a happy customer.
Just recieved and email that they reshipped it. I will up this to 3 stars and if I receive my item this time in a reasonable time then I will up this to 5 stars as they have kept their communications open."
"I waited nearly a month to receive my shipment, they don't respond to direct emails and had an email bounce back for invalid address - ****@**** - the only response I received was in a paypal dispute and I never received my item."
"I had a great experience with dinodirect since i started dealing with them last year. Their post sale response is really good, as i found after i had trouble understanding some matters with my order. They answered in no time, respectfull and even offered me with a gift card for more than my orden was worth. The fact that you don´t have to think about shipping expenses, as they are included in the price, is so convenient to us international customers. Totally recommended"
"I love my little flexible reading lite for my notebook. When you get my age it is hard to see and with this lite it is a great help."
"This was my first order through DinoDirect.
What surprised me first was that I received a telephone call within minutes to confirm that I had made an order and that the order was correct.
Shipping was surprisingly fast.
The product description was not as good as I would like but that means that I got a better product than I expected. The owners manual leaves much to be desired but that is a fault of the manufacturer not the seller."
"He comprado distintos articulos sin ningun problema. La calidad de los articulos es excelente y el envio rapido, teniendo en cuenta que soy de Argentina. Tienen ofertas casi todo los dias, rebajando aun mas los precios."
"I am pleased with my purchasing from Dino Direct, they were promising and helpful enough to solve my problem with my item purchased and replaced it as soon. Thank you and good luck"
"i hate this site i ordered a dress with plenty of time for a wedding and its been 2 weeks after the wedding and still no dress would NEVER order from there again"
"Shipping was quick compared to the HK-based competition. Packaging was your usual affair: padded envelope, item in a cardboard box with no extra packaging material. Products were as advertised. They included a card and a free gift, which was a nice touch. What I liked in particular was that their chat was responsive and helpful when I contacted them. I'm a happy customer."
"Thankyou DinoDirect, my R/C parts order arrived in first class condition today, I'm very pleased with the quick service and look forward to future business with you."
"I have had a terrible time dealing with customer service trying to return items that I was dissatisfied with.A complete run-around trying to roadblock me ever step of the way!!!They censor their customer reviews on their website so you cant get a real idea of customer satisfaction. I finally had to contact my credit card co. to stop payment on the account and just sent back my materials. Extremely unprofessional. Be very careful when ordering from them."
"Convenient, lightweight and inexpensive online-store
I make orders on this site several times. Goods come quickly, even to my country Ukraine.
There are many attractive prices. More than once compared to other online stores.
Particularly pleasing price discount."
"i had a terrible experience!!! these people dont respect you and your time. you will never get your stuff in time. if they say that shipping time is about 3-7 business days, get ready to wait for a month. im not exaggerating. i've still been waiting for three weeks one little dress. and they like to cheat. i paid for DHL service, to get my item in time (3-7 business days). now they tell me that is been shipped by regular chinese mail. and they dont care what you paid for.
The quality of the clothes is SOOOOOOO POOR!!!! i got a dress, that on the picture looks like a denim dress. ?ctually it looks like a nurse uniform. the same fabric and the same blue color. all the stauff smells. i bought something for my friend for her little daughter, it's a bed set. on the website is says that the set includes 10 pieces. i got only 7 pieces for some reason. i understand that im buying cheap chinese things. but they dont cost even these small money. and the customer service never tells you the truth, they promise you something but it never happens. "