"The product ordered a month ago has not yet been received. It was written on the item, shipping tomorrow. It is probably not without reason that there are so many bad reviews about this store. Be careful not to buy from them."

"I ordered the item when the web site said the item I needed was “in stock”. They called me to confirm my address and said it would ship that day. Next morning: order canceled because “the manufacturer discontinued the product and they cannot order from the manufacturer“. They shouldn’t have said it was in stock. "

"Ordered Lenovo X1 laptop and 27” monitors, great service and price, delivered next day. Highly recommend to anyone who want business class products!!

"

"Ive been dealing with Dan at DirectDial for around 15 years (or more?) and hes always gone above and beyond, and no reasonable request has been refused. No hesitation recommending this company."

"Their customer service is top-notch, and the sales reps really know their stuff. They're quick to respond to any requests you have, even though their field is always changing. Not only that, they'll suggest other options if they think it'll be helpful."

"I have purchased a scanner for my store and when it came in it was missing the wire needed to work the scanner. I tried it out and used my own wire and the scanner did not work. I contacted their customer service via email, I explained the whole situation and they replied informing me that they don't do returns so then I asked for an exchange, as I am still in need of a scanner, and thy have yet to respond to my email that I've sent out about a week ago. Despite the scanner being brand new, unused, and arrived missing a key component in order for it to work they still wont do anything about it. Before you order from this company just be careful and reduce your expectations of what your receiving and the customer service you're going to receive. "

"Ordered a large UPS backup power supply unit and the order was processed and shipped out within 24 hours. Shipping charges and customer service were also top notch. Normally when dealing with NCIX (rip) or Newegg.ca I expect time wasted with processing delays, shipping delays, etc. Not with directdial. They are very professional and quick to complete orders correctly. I wish all Canadian E-Commerce sites were this good."

"I meet Dan 5 years ago when i first started at TMI. We have a great customer\buyer relationship, if he does not have the answer he will find someone who does. I normally get the products i order next day or very close to that. Dan understands our business and works very hard to get the product we are looking for at a fare price. I did have my favourite VAR before DirectDial but i have switched now. I also have the ability to order from the US store and have sent directly to a US locations. They also have many contacts with other IT related services in case you are in need of specialty work. I would recommend them to any IT team or company

Peter Gilmour"

"Great customer service and sales reps are very knowledgeable. They respond immediately to your requests and take the time to research in a field that is always changing and will offer alternative suggestions and they have very good pricing."

"Great customer service and good prices. Sales reps are top notch. Would and have recommended them to numerous people."

"Great staff, great selection, super responsive. Love these guys. "

"The service I experienced was very fast - almost immediate responses from the Sales Rep to my emails and the product arrived within 2 days of placing the order, well before when I expected it to arrive. "

"Waited 1.5 months for the order processed, was told to stay home on a specific date for delivery (oversized package) just to learn later in the day (and after numerous calls and emails!) the item might be delivered on another day! This company processes all its orders through synnex.com. Should there be any problem with your order - you are on your own (no communication between synnex.com and directdial.com), directdial's customer service just forwards you to either synnex or shipper (which by their policy will send you back to directdial...)"

"Been dealing with Direct Dial now for over a year since one of our Reps Dave came over there, really is a great place for hard to find items and to get everything in one place.

keep up the great work"

"Magda and the team at DirectDial are an absolutely indispensable resource for my business. With technology rolling over and available systems/parts are being discontinued and new parts released every few months, attempting to keep up on what is presently available is a daunting task. Magda and her team save me thousands of dollars in man hours because they know what my company expects to sell, and only quotes accordingly. Not to mention, they back their products and their services 100%. These guys are awesome. And for the record, DirectDial point me in the direction to write this review, but I would have happily done it myself had I known the option was available. Highly recommended"