"Ordered a large UPS backup power supply unit and the order was processed and shipped out within 24 hours. Shipping charges and customer service were also top notch. Normally when dealing with NCIX (rip) or Newegg.ca I expect time wasted with processing delays, shipping delays, etc. Not with directdial. They are very professional and quick to complete orders correctly. I wish all Canadian E-Commerce sites were this good."