ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
3.34/5
Chance of future purchase:
3.75/5
Shipping & packaging:
3.75/5
Customer service:
3.75/5
Return/Replacement policy:
3.75/5
Featured Review



Verified
5/5

2024-11-01

Christian is extremely helpful and patient!!!

"He worth his weight in gold. I will be ordering again soon!!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2024-10-17

Awsome Customer Service

"Working with Christian has been wonderful! He can always help me get my order right and so far everything I have ordered has been outstanding. I can't imagine going anywhere else after the positive experience I've had so far."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
2/5

2024-09-13

I was extremely disappointed with my experience ordering promotional products. The quality of the items was far below what was advertised, a

"I was extremely disappointed with my experience ordering promotional products. The quality of the items was far below what was advertised, and they looked cheap and poorly made."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2024-03-26

Excellent Service

"Just to try them out we ordered 25 mugs, and they arrived on time and looked way better than we expected. So our hotel have ordered more and in different designs. They arrived safe and on time. Customer service was really good, they took the necessary time to answer our questions and meet our needs. Thank you and looking forward doing more business with you."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2024-03-26
A rep from Discount Mugs, DiscountMugsSocialMedia, has responded:

“Thank you for your awesome feedback! We're thrilled you're happy with the mugs. It's fantastic to hear you've ordered more and are pleased with our customer service. We look forward to serving you again soon!”


Verified
5/5

2024-03-12

Incredible Customer Service

"Anna was the most helpful customer service rep. She was so diligent and answered all of the questions we had. I loved ordering from DiscountMugs. Super helpful!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2024-03-13
A rep from Discount Mugs, DiscountMugsSocialMedia, has responded:

“Thank you so much for this awesome feedback. We're glad to hear how happy you are with our customer service. This feedback is super helpful. Thank you and looking forward to more business with you.


Verified
5/5

2024-02-09

Super User Friendly!

"Ordering from Discount Mugs is a breeze. Their product selection is great and the design options are SUPER user friendly. And if you have any questions or need help, their customer care is very attentive and responsive. The other thing I want to mention is their care in packaging their products is excellent."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2024-02-10
A rep from Discount Mugs, DiscountMugsSocialMedia, has responded:

“Thank you so much for your amazing review! We're thrilled to hear that you found our website and design options to be super user-friendly. Our team takes pride in providing excellent customer care and ensuring that our products are packaged with care. We appreciate your support and look forward to serving you again in the future!”


Verified
5/5

2024-02-08

Great Customer Service!

"Ram was great, and answered all my questions directly and to the point. Got a bit of a mess cleared up quickly and with no fuss. Thank you Ram!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2024-02-09
A rep from Discount Mugs, DiscountMugsSocialMedia, has responded:

“We're glad to hear how happy you are with our customer service. This feedback is super helpful. Thank you and looking forward to more business with you.


Verified
5/5

2024-01-24

Great customer service

"We have used Discount Mugs multiple times. Love the chat feature as it is quick and easy to use. I was able to complete a reorder in no time at all. Thanks Discount Mugs!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2024-01-25
A rep from Discount Mugs, DiscountMugsSocialMedia, has responded:

“Thank you so much for this awesome feedback. We're glad that we were able to help you with your order. Our team will be happy to hear this. Looking forward to more business with you.”


Verified
5/5

2024-01-06

Great help and suggestions

"Thanks for the quick and great help and suggestions for other options that were in my budget!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2024-01-09
A rep from Discount Mugs, DiscountMugsSocialMedia, has responded:

“We are so glad to hear how happy you are with our customer service. This feedback is super helpful. Thank you and looking forward to more business with you.”


Verified
5/5

2024-01-03

Fantastic Customer Service

"We ordered a batch of coffee mugs for our company gathering and their support team was super helpful in making some changes to our order and helping us to get the mugs delivered in time for our event. Sensational customer service!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2024-01-04
A rep from Discount Mugs, DiscountMugsSocialMedia, has responded:

“We, at Discount Mugs, are glad to know that we were able to help you through out the order process. Looking forward to more business with you.”


Verified
5/5

2023-12-30

Great customer service

"Second order - process is a breeze. Customer service reps are knowledgeable and very easy to work with. We're very small so our orders are too but they don't seem to mind. We'll be back!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2024-01-03
A rep from Discount Mugs, DiscountMugsSocialMedia, has responded:

“Your satisfaction is how we measure success! Thank you so much for sharing this positive experience. Looking forward to more business with you.”


Verified
5/5

2023-12-30

EXCELLENT EXPERIENCE TIME AFTER TIME!

"This is the 4th time I have used Discount Mugs and my experience continues to absolutely AMAZING! Aarol was the perfect Account Specialist! He knew what I was trying to accomplish after struggling to get my items to save in the Cart and finding better items that had the look I was going for. He stayed on the phone with me and completed my order quickly and made all of the changes possible willingly and patiently! My experience is the reason I keep coming back to Discount for my personalized totes and water bottles!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2023-12-30
A rep from Discount Mugs, DiscountMugsSocialMedia, has responded:

“These kinds of feedback is what makes our job worth it! Thank you for sharing your experienced and we're glad to know that we were able to provide you with the best assistance. Looking forward to more business with you.”


Verified
5/5

2023-12-09

Very helpful

"The staff was very helpful in finding exactly what we needed. And, pleasant to talk with!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2023-12-09
A rep from Discount Mugs, DiscountMugsSocialMedia, has responded:

“We, at Discount Mugs, are glad to know that we were able to help you through out the order process. Looking forward to more business with you.


Verified
5/5

2023-12-01

Excellent customer service

"The live chat was extremely responsive and helpful. Great experience. Will order again.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2023-12-01
A rep from Discount Mugs, DiscountMugsSocialMedia, has responded:

“We are so glad to hear how happy you are with our business. This feedback is super helpful. Thank you and looking forward to more business with you.”


Verified
5/5

2023-11-15

Excellent customer service!!

"Aarol Account Specialist was very responsive and provided excellent customer service, all my questions were answered and my order was placed within minutes! Thank you discount mugs!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2023-11-15
A rep from Discount Mugs, DiscountMugsSocialMedia, has responded:

“Your satisfaction is how we measure success! We are so glad to hear how happy you are with our business. This feedback is super helpful. Thank you and looking forward to more business with you.