"We have used discount mugs for several different events and everytime we get what we need, when we need it, and it's a great product!
Thanks!"
"Alvin was super nice, and very helpful. He walked me through the process and stayed with me until payment completed.
Great to work with!"
"Ordering from Discount Mugs was super quick and easy! Lanie walked me through the process and was happy to answer any questions I had. Will definitely be ordering from them again!"
“We, at Discount Mugs, are happy to help each and every clients we have in ordering. We are happy to know that you are satisfied with your purchase. Looking forward to more business with you.”
"Everything was great! Thanks for the help!"
“Thank you so much for this awesome feedback. We're glad to know that we were able to help you place your order with ease. Looking forward to more business with you.”
"Lanie was extremely helpful in assisting in processing our order. It is nice to be assisted immediately by a live customer service representative as opposed to having to go through virtual AI assistance like some other companies. Thank you!
"
“Thank you so much for this feedback! We truly appreciate comments like these. We're glad to know that you are satisfied with our service. Looking forward to more business with you.”
"I asked one question, which evolved into the customer service representative spending about an hour with me to identify other items for my event. The recommendations fit my specifications for budget, receiving date, and they needed to be able to transport with ease. Cordial, patience, and kindness were all experienced in the chat session!"
“We, at Discount Mugs, are glad to know that we were able to help you customize your order that fits your needs. Thank you so much for this awesome feedback. Looking forward to more business with you.”
"Lanie was amazing -- she went the extra mile to call me on the phone to take my payment. She was professional, courteous, and was a bright spot in my day."
“Thank you so much for sharing this awesome feedback. We're glad to hear that we were able to help you with your order. Lanie will be happy to hear this. Looking forward to more business with you.”
"I've used discount mugs several times before, they have always done great. Their products are great and they have a great staff to help if you have any questions. Would recommend them to anyone looking for promotional products. "
“Thank you so much for having us all the time for your needs. We are gald to hear that we were able to deliver everything right with your order. Looking forward to more business with you. We are always here to help you.”
"I was trying to update a design that I had previously ordered with our new logo but when I uploaded the file of the new logo it showed up in the preview very blurry. I tried multiple file types and it was still blurry. I hopped on the chat and got a response from Jaun in seconds. He asked me to send them my file through the chat and told me he would take care of it for me and make sure everything was clear and centered. He sent me a link with the invoice to check out and I was all set! "
“Thank you so much for this positive feedback! Our goal is to provide our customers the best customer experience. We're glad to hear that we were able to help you with your order. Looking forward to more business with you.”
"I chatted with a DM rep prior to ordering. They immediately offered to help design the water bottle with my logo while explaining the process to me. I was assured production doesn't begin until I approve the design. Offering my EIN to receive tax exemption was easy, and I was offered 15% my order which was recognizable in the order I received prior to payment. I will be coming back to DM for another order for the next race I'm organizing."
“Thank you so much for sharing this positive feedback! We're happy to hear that we were able to help you with your order. Looking forward to more business with you.”
"Today I needed virtual assistance and Alvin was great! They really took the time to make sure I was able to find exactly what I was looking for and actually cared about my customer satisfaction. I have been ordering from Discount Mugs for years and will definitely continue to do so!"
“Our job is to provide the best customer experience! Thank you so much for this awesome feedback and we're glad to hear that we were able to help you with your order. Looking forward to more business with you.”
"Henry thank you sooooo much!! your patience and ability to get what I need possible especially on short notice! thank you Henry !!!"
“Thank you so much for this awesome feedback! We, at Discount Mugs, are always here to help. Looking forward to more business with you.”
"Very responsive! worked around my deadline !"
“Thank you so much for this awesome feedback! We're glad to know that we were able to assist you with your order and helped you with your timeline. Looking forward to more business with you.”
"My first experience was quite negative and the initial response from customer service was terrible…then I met Mark Genesis. He reached out, accepted responsibility and corrected the mistakes to the best of his ability. He communicated with me along the way and acknowledged the previous poor responses without passing blame. He fixed the first product that was poorly produced and sent me photos of the actual remake before they were mass produced and sent out! Take a look at the before and after pics! THANK YOU GENESIS! I’ll be a returning customer solely because of your exceptional service and communication."
“We're grateful for this amazing comment, Ezra! Thank you so much for sharing this. We also want to thank you for letting us correct our mistakes and making everything right again. Looking forward to more business with you.”
"Madonna in Customer Service was excellent. She helped me with an issue with my logo showing up correctly on the pen I wanted to order. She also walked me through the process to be able to get my last-minute order delivered in time for an upcoming event. "
“Thank you so much for sharing this positive experience! We're glad that we were able to help you placing your order. Madonna will be happy to hear this. Looking forward to more business with you!”
"Excellent customer service with discount mugs. They were able to assist in design process to make our selection really POP!"
“Thank you so much for this awesome feedback! We're glad that we were able to help you with your design. Looking forward to more business with you.”
A rep from Discount Mugs, DiscountMugsSocialMedia, has responded:
“Thank you for this feedback! We are always here to help you through out the process. Alvin will be happy to hear this. Looking forward to more business with you.”