"We have used discount mugs for several different events and everytime we get what we need, when we need it, and it's a great product!
Thanks!"
"From step one of being a nonprofit, Aarol saved me hours of time designing and arranging, Really appreciate the customer service. "
"Everything went extremely well with my order. I chatted with Kent and he helped me with my ordering, which went smooth."
“Thank you so much for this awesome feedback! We're glad that we were able to help you in placing your order. Looking forward to more business with you.”
"Outstanding customer service in which Aarol saved the day for me, I was busy cleaning up for the storm down here in South Texas and forgot to call my representative who handles my account back to place my order. Aarol stepped up to the plate and took good care of me and saved me a lot of time and I also got the discount I was promised. Thank you all and keep up the good work, I thank you, and "Lasting Impressions Monuments, LLC" does as well."
“We, at Discount Mugs, are glad to hear this awesome experience! Thank you so much for sharing this. Customer satisfaction is one of our goals, so we are here to help you through out the your order. Looking forward to more business with you.”
"easy to work with. Very helpful staff"
“We appreciate this feedback! we're glad that we were able to help you with your order. Looking forward to more business with you.”
"Great prices, but also EXCELLENT customer service. "
“Thank you so much for this amazing feedback! We're glad that we were able to help you with your order. We, at Discount Mugs, are also focused on providing the best assistance for our clients. Looking forward to more business with you.”
"Always helpful, quick response, products not cheap, art work good quality, and arrives in a timely manner. Customer service is excellent."
“Thank you so much for this feedback! We're glad that you are satisfied with our service. Looking forward to more business with you.”
"This was a last minute order, so I was on a time crunch, but the customer service rep that I chatted was was polite, patient, and very helpful. I love how there were so many artwork options already available for me to choose from, which made it that much easier to make this rushed order possible."
“Thank you so much for sharing this awesome experience! We're glad that we were able to help you with your last minute order. Looking forward to more business with you.”
"Thanks Aarol! for quickly answering my online order!"
“We are always here to help! Thank you for this feedback! Looking forward to more business with you.”
"The checkout process was a pain since their system wouldn't accept the correct shipping address. I had to use the chat feature and fortunately, the agent, Madonna, was extremely helpful and got it corrected.
But they really need to update their entire checkout system. What should have taken 30 seconds, took me almost 10 minutes.
It's not very modern and doesn't instill a lot of confidence as I enter my credit card info, hoping that it's all secure.
A little redesign and reprogramming would go a long way.
Their prices are definitely competitive and I'll update the review once the product arrives."
“Thank you so much for this feedback! This would greatly help us in improving our business. We are always here to help. Just let us know if you have other concerns.
Looking forward to your update :)”
"Reached company online. Only contact I saw was a response form which I completed. But, there was no order number, payment, etc. Starting with a chat, I got an efficient account rep, Madonna Reyes, who did a great job fulfilling my order. They already had a design I made on their site and attached to the response form which Madonna found and expedited. Great company!"
“Thank you so much for this awesome feedback! We're glad that we were able to help you with your concerns. We, at Discount Mugs, are always here to help. Looking forward to more business with you.”
"Discount Mugs supplies us with the BEST luggage tags we have ever used. They are sturdy and of high quality, and ship fast. Their team is dedicated to attentive customer service, and they are easy to work with. I can recommend this company without hesitation. "
“Thank you so much for this feedback! We, at Discount Mugs, are happy to hear that you loved our items as much as we love your experience with us. Looking forward to more business with you.”
"I am hesitant about using chat boxes for assistance but the rep working with us (Lanie) was wonderful, responsive, knew all the answers to our questions, and greatly facilitated getting our difficult order placed. We also found the prices to be very competitive with other printing companies. Thanks for a smooth transaction!"
“Thank you so much for this awesome feedback! We're glad to know that we were able to provide you the assistance you needed for placing your order. Looking forward to more business with you.”
"This was my first time using discount mugs. The customer service and help I received with my order made this so much easier, Juan was not only helpful but patient. Thanks!
"
“Customer satisfaction is our goal! We are glad to hear that we were able to provide you assistance for your order. Thanks for the feedback. Looking forward to more business with you.”
"Use the chat system, placed a complicated order within 4 minutes, perfect. Thanks!"
“We are happy to hear that you had a convenient time placing your order. Thank you for sharing this awesome feedback. Looking forward to more business with you.”
"I'm just sooo happy to have come across this site. The live chat helped me so much. Aarol changed the color of my text so it stood our more and was so helpful to this "older" gal. We'll be back for more items later I'm sure. "
“Thank you so much for sharing this positive feedback! We're glad that we were able to help you with your order. Looking forward to more business with you.”
A rep from Discount Mugs, DiscountMugsSocialMedia, has responded:
“We are so glad to hear how happy you are with our business. This feedback is super helpful. Thank you and looking forward to more business with you.
”