"We have used discount mugs for several different events and everytime we get what we need, when we need it, and it's a great product!
Thanks!"
"This was my first time placing an order with Discount Mugs. An extremely helpful customer service rep was right there via virtual chat. All of my questions were answered and I had an artwork proof very quickly so I could make a decision. Very impressive customer service!! "
"Aarol helped us out and made the purchase process super easy and helped put everything together with the products we wanted and our logo and even put it all together in a cart for us where we could just purchase it. Super nice, great experience. Will order again in the future. "
“Your satisfaction is how we measure success! We are so glad to hear how happy you are with our business. This feedback is super helpful. Thank you and looking forward to more business with you.
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"I have used discount mugs for many of my marketing needs and I am ALWAYS impressed by their customer service, fast turn around and ease of ordering! I like to use the CHAT and all the people are SO helpful and make the process smooth! Thank you for your fantastic products and most importantly your wonderful customer service support! I am always super satisfied!"
“We are so glad to hear how happy you are with our business. This feedback is super helpful. Thank you and looking forward to more business with you.
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"Pauline helped me online and was the best online rep that I have ever worked with. She helped me with my tax exempt form and even suggested two different mock-ups from the one I designed. I'm so glad, because hers were so much better! I would order again just to work with Pauline!"
“We, at Discount Mugs, are glad to hear that you had a great experience with us placing your order. Thank you so much for this feedback! Looking forward to more business with you.”
"Kent was very helpful and quick to get my order placed! Great job!"
“Thank you for sharing this positive experience! We're always here to help you with your order. Looking forward to more business with you.”
"After our first order our rep, Robert, kept lines of communication open. Once I was ready for my next marketing items, I didn't hesitate to reach back our to Robert. He once again treated us like his #1 customer. Great customer service!"
“Thank you for this awesome feedback! We're glad that we were able to help you with your order. Customer satisfaction is one of our main goals in the business. Looking forward to more business with you.”
"From step one of being a nonprofit, Aarol saved me hours of time designing and arranging, Really appreciate the customer service. "
“We are so glad to hear how happy you are with our business. This feedback is super helpful. Thank you and looking forward to more business with you.
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"Everything went extremely well with my order. I chatted with Kent and he helped me with my ordering, which went smooth."
“Thank you so much for this awesome feedback! We're glad that we were able to help you in placing your order. Looking forward to more business with you.”
"Outstanding customer service in which Aarol saved the day for me, I was busy cleaning up for the storm down here in South Texas and forgot to call my representative who handles my account back to place my order. Aarol stepped up to the plate and took good care of me and saved me a lot of time and I also got the discount I was promised. Thank you all and keep up the good work, I thank you, and "Lasting Impressions Monuments, LLC" does as well."
“We, at Discount Mugs, are glad to hear this awesome experience! Thank you so much for sharing this. Customer satisfaction is one of our goals, so we are here to help you through out the your order. Looking forward to more business with you.”
"easy to work with. Very helpful staff"
“We appreciate this feedback! we're glad that we were able to help you with your order. Looking forward to more business with you.”
"Great prices, but also EXCELLENT customer service. "
“Thank you so much for this amazing feedback! We're glad that we were able to help you with your order. We, at Discount Mugs, are also focused on providing the best assistance for our clients. Looking forward to more business with you.”
"Always helpful, quick response, products not cheap, art work good quality, and arrives in a timely manner. Customer service is excellent."
“Thank you so much for this feedback! We're glad that you are satisfied with our service. Looking forward to more business with you.”
"This was a last minute order, so I was on a time crunch, but the customer service rep that I chatted was was polite, patient, and very helpful. I love how there were so many artwork options already available for me to choose from, which made it that much easier to make this rushed order possible."
“Thank you so much for sharing this awesome experience! We're glad that we were able to help you with your last minute order. Looking forward to more business with you.”
"Thanks Aarol! for quickly answering my online order!"
“We are always here to help! Thank you for this feedback! Looking forward to more business with you.”
"The checkout process was a pain since their system wouldn't accept the correct shipping address. I had to use the chat feature and fortunately, the agent, Madonna, was extremely helpful and got it corrected.
But they really need to update their entire checkout system. What should have taken 30 seconds, took me almost 10 minutes.
It's not very modern and doesn't instill a lot of confidence as I enter my credit card info, hoping that it's all secure.
A little redesign and reprogramming would go a long way.
Their prices are definitely competitive and I'll update the review once the product arrives."
“Thank you so much for this feedback! This would greatly help us in improving our business. We are always here to help. Just let us know if you have other concerns.
Looking forward to your update :)”
A rep from Discount Mugs, DiscountMugsSocialMedia, has responded:
“We are so glad to hear how happy you are with our business. This feedback is super helpful. Thank you and looking forward to more business with you.”