"I preordered a hoodie/poster combo in October that was supposed to be shipped at end of October.
No communication, so I reached out at the beginning of December to check on my order and was told that my items would ship in a couple weeks.
Nothing for 6 weeks, so I sent another message. Turns out they are out of hoodies. That really ****. Hope the person that got it is happy. "
"they really helped me out with my order. They offered me very good alternatives and hopefully I get my order straightened out!"
"I was notified my order shipped just a couple of hours after I placed my order! Great service!"
"Very fast and efficient service in response to my questions about your products. Thank you for the assistance!"
"contacted customer service. Was told it was in the shipping que... ok cool. A week later still nothing. No package no shipping notification. Contact them again. And now I'm told they are waiting for a shipment from the manufacturer. Either get me my items or give me back my money"
"Ordered an owl city record when it first came out. They said they were shipping it. 2 months later it's out of stock and wasn't shipped. Rare item now and I'm unable to get it. They held my money for 2.5 months and then said they made a mistake. Zero help and no real resolution. Do not buy from them or put your merchandise on their site!!"
"You could write a book on how to provide a poor customer experience leveraging this company as an example. The first time I ordered from this company it took many emails and months past the expected arrival date to finally get my order. The second time I order the item it doesn't show within the expected timeframe, and then I get an email from my card company saying I got a refund for the purchase. No notification or communication from District Lines prior to relay any updates on the order or to say they were going to cancel it. I would give this review 0 stars if possible, and hope that anyone reading this review chooses carefully on whether to place an order with this company. "
"They use UPS who then uses the USPS to deliver your package. Nobody (actual person) can be reached immediately at UPS or Distric Lines to help when your package is 4 days overdue. I’d just like answers to find out when I can expect to receive what I’ve already paid for but they have their money and that’s all that matters to them. Two companies delivering the same package only means longer wait time and more chaos for the customer but it’s probably cheaper for them to choose this delivery system. They aren’t customer focused or customer friendly, no company is, whenever they choose this cheap shipping method. Amazon gets it right and delivers in two days and also has a person you can speak to 24 hours a day, seven days a week. Maybe they need to see what District Lines sells and start selling their products. I know I’d buy from them. This place though? Nope. Never again. The whole customer service experience means absolutely nothing to them."
"I have had a great experience in receiving my product through Distric Lines my package came in a timely manner an was undamaged thank you I look forward to receiving future packages "
"Cart became unresponsive. I had to add an item to the cart to make it responsive but it wouldn't let me change the coupon code even though it said it didn't work. Bought them on my phone and it was quick and easy."
"First off, I’m very glad that District Lines carries a T-shirt from one of my favorite bands. The website was easy to navigate. Fair prices on listed items and shipping wasn’t bad at all. I will be shopping with them again. Thank you District Lines. Y’all rock! "
"19,10$ for shipping Europe and the slowest service ever seen.
Almost 4 weeks and still waiting my package.
Districtlines never more!!"
"If you're feeling worried about your order try sending an e-mail. You probably won't reach them by phone. Overall I'd say my only complaint was having to contact DL about why the shipping was delayed but they got back to me pretty quick after sending an e-mail and answered all my questions. The important thing is I got the item I paid for and you really can't complain about that :)"
"I used District lines over a year ago, and the service was not good. I ordered two t-shirts and was told that the order was pending and it would take about up to two weeks to process and an extra few business days to ship.
It took much longer, so I emailed customer service and they told me my order would ship soon! I waited about another week and still my order had yet to be shipped, so I emailed once more explaining my issue; I lived in Massachusetts and this store was in Florida, I didn't see the issue. (Nothing was wrong with my order either, the shirts were in stock.)
After a third email was sent, my order was finally shipped!
It was a scary process, seeing as those shirts were very expensive!
I was a bit worried to order from District Lines again and cautiously did so just yesterday and in a matter of 24 hours my order shipped!
I was very relieved, and am now happily awaiting my package. "
"Great seller 6/5!
Very fast shipping,i like very much. "