"I just received my first order from dolls kill today and everything was great! Very funky stuff. The fit and quality was way better than most of my web orders."
"I made my order and everything came in the expected date of arrival(: I live in Europe and the delivery was very fast!After reading some bad reviews I was scared but at least for me Dolls Kill service was great and I will buy more things very soon(: also, before making my order I contacted them asking things about an item out of stock, and they answered me very fast and politely."
"I bought three dresses , first time ever buying from this site. I was distressed bc I couldnt get into my email to track my order and I had red so many bad reveiws I was scared I wouldnt get my order, but then I got it like two days after I ordered it. everything I wanted was on sale so I paid the extra 5 for shipping. I was extremely pleased with the say my name dress. feels like it was made for me. the other two dont fit as well but im still happy with them. overall good first experience and I will be buying from them again "
"I ordered Dr Martens from there as I could not find them anywhere else and I really wanted to get my hands on them, I decided to order anyway since they were having great sales, I purchased a top that fits like a glove and a mesh bodysuit (to have access to free shipping) . Since I had read reviews before ordering I was really scared to have similar issues, I live in France, I knew that I could have local duties, I was lucky enough not to receive them ! I received my order without issue (except for a bit of delay due to problems with the transporter) however I never had to deal with their customer service. This experience was stressful because of all the bad reviews and because of the fact that it is so far away from France but I'm happy with my order and the way it turned out. I advice to read informations before ordering, that way you won't be surprised ! "
"I hear alot of horror stories about ordering from dolls kill but mine was great. It took about a week to come in and it fit great . i live in canada and didnt pay any extra fees which is great
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"I read a bunch of reviews about Dollskill before ordering and decided to take the plunge regardless of all the negative comments people were writing about the site. I ordered 2 pairs of Current Mood shoes and a bag. My order (which is an international order) came within 5 days straight to the door with Fedex. The shipping was free since the order was over 150$. I did have to pay import taxes, but that is standard on most goods from the U.S. to the country I live in, so it was expected. On communication and shipping, I can't complain. 5/5.
I do see why people give the site/store a bad rap. The English is atrocious, and while it's trying to be "hip and cool" it is well overdone. The prices are quite expensive for the quality of some of the products and the size charts are iffy, since the products come from a number of retailers, but if you do your homework and look around the magical world wide web it is possible to find most of what is offered on the site (apart from the products made in partnership with Dollskill such as Current Mood) including accurate size guides and sometimes even cheaper prices.
Either way, again. I can't complain. I love the purchase I made, and would order again."
"I ordered 2 pairs of boots and a hoodie on October 23rd and I had my package in my hands on October 27th!! :) I must admit I was quite stressed out about my decision to buy from this website, given the massive amount of negative reviews there is, but I didn't have a single issue with them (apart from a 30$ customs fee, but what can you do - it wasn't that bad of an amount considering the price I paid for my stuff). I rarely had an online order arrive this quickly, so I am really happy with that. Customer service was quick to respond to my questions (within 12 hours of sending my email, i'd say), which is awesome. I got an email with my tracking number as soon as my package was shipped, and was able to track it with FedEx until it arrived at my doorsteps. I bought the Detroit Boots, which I LOVELOVELOVE with all my heart, the York Hoodie, which i'm going to be wearing over and over again (so comfy! the fabric is not as thick as I would've hoped, though, but it's a really nice piece nonetheless) and the Obsidian Pocket Combat Boots. They are nicely made, but looked a bit weird on my legs, since my calves are kinda chunky (38cm on the widest part). They would look nicer on slimmer legs, that's for sure, but I was still able to adjust them to fit my legs. Overall really happy, would purchase there again ^^"
"Having never purchased from here before, I looked at reviews AFTER I bought my item and was guttered to see the low review rate, thinking I had made a big mistake. Luckily for me, my item came in 11 business days (shipped to AU) with absolutely no issues. I purchased a Loungefly x Pokemon Pikachu Backpack.
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"I bought clothing before when it was on clearance and after one day of wearing so many fuzzy fabric pilings appeared. I thought it was just that one piece of clothing that had a problem so I didn't mind it much, but just recently ordered from them again and more fuzzy fabric pilings appeared on a sweater that I only wore for like 2 hours. seriously, what the heck, can't even return it because I wore it :V I think I'm not going to buy any more clothing from them even tho they look cool"
"do not order.
paid £70 (with discount) for a pair of socks, bra and a top. well was supposed to be less but they decided to take more from my account because why not!
so already disappointed, but then get an email saying that i have to pay an extra £14 due to customs and vat fees (is this really my responsibility?) or they will distroy the parcel, or if they do send it back, i will have to pay for return shipping, vat etc (not like i already paid for it to be shipped in the first place)!
If you are outside of the US especially do not order.
AWFUL CUSTOMER SERVICE. messaged over twitter (gained no response). messaged over facebook and they responded in about 2 days saying sorry not our problem! and then when i explained my disappointment, they had no care and offered 15% off my NEXT order. Are they serious? as if i would ever order again, feel scammed and cheated! basically lost £85!
THIS IS A WARNING. DO NOT GIVE THEM YOUR CUSTOM. DO NOT GIVE THEM YOUR DETAILS. ORDER FROM ANOTHER WEBSITE ANYTHING BUT THEM. LOOK AT THEIR WEBSITE THEY CANT EVEN SPELL OR TRYING TO BE EDGY (CRINGE)
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"Very high prices for products that come right from China shops. I spent more than 100$ for a pair of plastic shoes and a very low-quality short. Don't buy there, there is so much more fashion website that are honest about what they sell... Trust me... This is a real scam."
"Hello. I'm completely disappointed with this store. The worst costumer service I have ever experience. They're no interest in providing any help.
I had ordered one pair of boots, but for some reason, my order got doubled and they didn't notice this in right time (actually they have noticed it when i've already recieved it and sent them back).
I've been forced to overpay for this order to send package back to them about $70 instead of $35.
I've ordered it 14th of september, and recieved it 21th. 1'st of october I've sent back the package to them, and only almost THREE MONTHS (!!!), at the 5th of november they noticed it.
Them support answered me that they don't cover return shipping and venomously called me "babe".
I was completely bewildered by their supporting.
Generally, I'm totaly distressed and hardly don't recommend anyone to buy something from them."
"Hello, I'm Arianna from Italy. I love the website Dollskill and I've already ordered some stuff in the past without having any problem. Even this time everything went well, but just until my package arrived to Italy. It was supposed to arrive at my home on Monday the 23rd, but instead of my stuff, Fedex sent me a telegram and after neverending calls and mails, they told me I had to pay 40€ in order to receive my package. I know that living in Italy means that sometimes may happen if you order from abroad, especially USA and Asia, they charge you with custom fees, but the problem this time was that this fee is really too high considering that the whole package was more or less 50€. As a matter of fact, I was supposed to pay those 40€ to a company, WHICH WAS NOT THE LOCAL CUSTOM OFFICE (as usual), which had to inspect the cosmetics I ordered. Then, if the inspection woud be regular and my stuff passed the tests, I'd had to pay some other fees in order to receive my package. This situation was totally crazy so I decided not to pay any fees or whatever it was and I refuse the package which came back to Dollskill. In the meantime, I talked by email with Amelia, a girl from Dollskill's customer service, who has been veeeeeeery kind and totally understood my problem and now I received a store credit with the whole amout of money I spent on that damn order!
Dollskill has the best girlzzz, thanks love ya xx"
"Surprisingly fast shipping and a uniquely-gorgeous, high-quality product. Will definitely be ordering more!"
"Both of my chokers were sent to my house in excellent timing! I believe I received the products together in less than two weeks even. :) The chokers are both fantastic and I would order jewelry from Dolls Kill again! "