"I have had multiple experiences and they always took care of it. I am always a happy customer "
"I had to return my shoes Bc the sizing was different and they fit big customer service was going to just give me store credit but since I never buy from this site they were very understanding and issued my refund. They are able to text you to help you and solve your problem ,!!! That was so much better and so much more easy ! "
"The clothes are always so cute and the few times I have had an issue with my order the customer service team is always very quick to respond to me and help me out. 10/10 I will definitely keep coming back! "
"Every experience we’ve had has been fantastic!! From shopping online to visiting the store!!! Love the customer service and merch!! We will always be customers!!!♥️"
"I’ve been shopping from dollskill for a while now and I’m pretty satisfied with my shopping experience. The cute clothes and accessories are being updated and new items are introduced constantly, the purchase experience and post purchase support is excellent. Well I’m loving everything so far ^^"
"Got sent the wrong order but they followed up with me so quickly to help fix! Literal sweethearts! ❤️❤️
Shout out to Ashley & Kaylin! "
"The customer service responds fast and are all sweet bb’s especially Holland!! "
"I had a package damaged upon delivery where some items ended up being missing. Totally not their fault but the supervisor still went above and beyond to send new items out! Despite items being missing due to the carrier I will definitely be shopping again! "
"I couldn't believe it, I had found my perfect thigh high boots & they were in the sale. I brought them stright away in a size 6. I waited for the postman everyday for nearly 3 weeks & when he finally came I was so ready to SLAY... until I realised US size 6 is a UK size 4. I know big cry. I was absolutely gutted but sent them back the same day determined to get my bad **** boots, this time in the right size. I had to email the dollskill gals for help & advice multiple times & each message was so helpful & heartfelt, utter babes. I was refunded store credit & have now been able to get the boots again but now in the RIGHT size. I literally can't wait to come out of lockdown & put on a show, untill then im just gunna wear these babies round the house! So happy, and I thank everyone so much for there help ****
"
"While waiting for an item I’m interested to restock, I reached out to customer support for questions about alternate product sizing. Both Jennifer and Ashley went out of their way to make sure I felt taken care of! They were both extremely friendly, prompt, professional and knowledgeable! Thank you for taking the time to provide me with such detailed responses! For the service alone, I will continue to shop at Dollskill! :)"
"I have put in the wrong address and despite their policies of no order changes, I thought I would try my luck by emailing them.
Jennifer got back to me immediately and I am so impressed by Dollskill's customer service.
10/10 would highly recommend!"
"Wouldn't shop anywhere else "
"Dolls Kill customer service has always been amazing. My shipment was lost and I reached out on the website through the chat feature. Within minutes it seemed, they had reshipped my order. They are FAST, but above all they are friendly and helpful. I'm never going anywhere, Dolls Kill. Ya'll the bestest. "
"I had some issues with a package that was sent to the wrong address and the customer service team was very quick to respond to my email. they were very friendly and very helpful! I’ve bought from this site a few times and everything I get always ends up being my favorite pieces. The quality of the shoes and clothing is always fantastic. Thank you to the team working at DollsKill you guys are awesome!! "
"Had a little mishap with a product, contacted customer care via text and was taken care of very quickly and efficiently! The agent kept updated all throughout and was incredibly friendly. Thank you!"