"So easy to shop, fantastic order confirmation speed!! My Apple Pay had my old address on accident so I contacted the shop and they changed it in minutes! Lovedolls kill "
"I couldn’t find my order information not could I find my confirmation of shipment however help was sent. They went through and made sure I got everything and sent me a shipping link! 10/10 service! "
"Dollskill customer service has always been helpful & in assisting me. Appreciate their kind assistance whenever I have issue with sizing, defects or shipment."
"Quick and helpful customer service got me what I needed right away! Can’t ask for more than that (: "
"My item arrived and it was the wrong size! I reached out to see if I could have my actual size shipped out to me because I needed that specific item by a certain date. Ashley responded right away & was able to ship out my correct size! She’s amazing and I really appreciate her ❤️"
"I ordered twice same day and made two shipping errors! They fixed it immediately! And quickly! Kaylin and Elisa are just the best!!! LOVE DOLLS KILL!!!!"
"We received a damaged item and they went above and beyond to make it right! Their prompt responses to emails were very much appreciated."
"I've been buying from dolls skills for years, they always have a large selection of products, good taste in fashion design picks, and they always ship in a timely manner.
Today, I had realized I had sent my package to the wrong address so I contacted customer service, they were quick to change my address for my order without any hassle. I really appreciate their customer service "
"Dollskill customer service is TOPS. I had made a big order and was excited when it arrived but to my dismay one of my items wasn’t there. I quickly emailed customer service and they promptly returned my email and within a couple days my missing item was being shipped back to me. Really appreciate that a lot. Thank u!!"
"UPS messed up my order and Mandy went out of her way to make a difference for me. Dolls Kill is awesome and I truly appreciate seeing things above a 1x/2x"
"I ordered a skirt that didn’t come in during the duration of time it said it would. I contacted customer service in order to figure out what was going on with my order. I was answered right away by a woman named Mandy. She was so incredibly helpful. She was diligent and responded quickly. By far the best experience with customer service I’ve ever had. She ended up sending me a new skirt for free. "
"My customer service agent assisted me effortlessly and promptly with a store credit issue I was having. I am totally satisfied. "
"On those occasions when I make purchases from Dolls Kill and have a problem, the Customer Service folks are always polite, helpful, and most important to me, nice!! This time Jesus was running interference on my behalf - he not only clarified an issue regarding a return-to-sender snafu, but straightened out some shipping address confusion for me. All in all, he saved what was left of my sanity (at least for today lol!) Wunnerful, wunnerful!!"
"Their customer service is the best i’ve ever come across. They’re contact through text option is so easy and they reply extremely fast and they’re super sweet! They helped me fix my problem so quickly and they definitely care about any issue!"
"I accidentally ordered the same pair of shoes twice and was able to reach out to the DollsKill team to reverse my issue. I was worried I would have to keep both pairs :/ "