"Nice gown and fast shipping.... Love it so much!!!! Thanks Dreampro "
"Dress came in time promised! The quality is exceptional! We will order again! Thank you so much!"
"dress looks like in a picture"
"I received my dress yesterday and love it. The quality and fit were perfect. The dress is exactly as per the photo."
"I would be very cautious about using this site or this company.
They say they make all dresses to order so I ordered a US size 16 to ensure that I got a dress that was too large - that way I knew I would be able to adjust it. To my amazement a much smaller dress arrived - a US size 10 at best. There was no way I could fit into it as it was ridiculously small. I wrote to them and they went on about how all dresses are made to measure and I should get it adjusted. I sent them photos to show how bad their sizing was and they actually admitted it was their fault - I quote: 'we feel sorry for the inconvenience we have caused to you ,for you want your dress quickly,which make us make a mistake in your dress.' I asked for a refund and they became difficult, saying I should go to a tailor and get them to confirm the dress was the wrong size. The tailor I use just laughed at the size and said 'there is no way that is a US 16' and even got out a dress - UK size 12 which is the equivalent of a US size 10 - to show how badly sized the dress I received was. I took pictures of this too.
Much correspondence ensued. When I wrote to them for about the 4th time they sent me an identical email to the one they sent me a week before - WORD FOR WORD. It includes the above words where they admit they have made a mistake. They were simply trying to fob me off which shows the extremely poor level of customer service they have. The final insult came when they suggested I buy a 2nd dress (with no refund for the first one) at a discounted price!
If Dream Prom manage to get it right and send a dress of the right size and description you are very lucky. If they get it wrong you can expect a long and drawn out rebuttal of your issues as they simply won't accept the mistakes they have made and will leave you in the lurch. I won't ever be using them again and advise anyone considering to think carefully as if anything goes wrong they won't deal with it.
I had to go to my bank to request an investigation and to get a refund. The bank asked me to return the dress and then they eventually refunded me. But I had to pay over £20 to return the dress, plus over £18 in duty when the dress first arrived, so that even though I was refunded I am almost £40 out of pocket.
This was a dress for my daughter's wedding and I had a great deal to cope with as well as wanting to look my best. Dream Prom added an amazing amount of unnecessary stress to an already demanding process. I'm lucky I was able to find an alternative in the time I had in between dealing with this appallingly organised company.
Do yourself a big favour and buy your 'dream dress' from somewhere else as you'll regret ever dealing with this lot.
"
"I will give just one star for their shipping time(I have paid extra for fast shipping and it arrived a week early than their promised date). I had ordered a wedding dress for over $200. It has many layers, the layer were not evenly made so I couldn't use it for my wedding. I contacted customer service the second day I received it asking an return ticket. I sent picures and explained all why I couldn't use the dress. They refused to accpt the fact that it was badly made. I have written emails back and forth with them for two weeks try to convince them it's the truth, they finally said they could only refund me for $25, then $30, then $35.... I finally had to send the dress back by my self...It doesn't worth to try again. Good luck to you."
"DreamProm.com made an amazing dress! However, the shipping took longer than I had hoped. Either way, the dress was great!"
"guys I order my wedding dress for rush order, so I paid extra $39.99
Ordered On 2013/06/24
Order Number:20130624035906978461
Concord,,94520
United States
Bill to:
Concord,,94520
United States
Delivered
Gorgeous A-line Off-the-Shoulder Floor-length Appliques Vintage Wedding Dresses
Color: White, Size: US 4,
Quantity: 1
US $235.59Sub-Total :
US $0.00Shipping:
US $39.99(Before Jul 14, 2013)rush order:
Grand Total : US $275.58
"Jul 16
to return
HI
I need to return the dress that you send. I order a rush order for before July 14, 2013 but I got it on July 15 evening.""Dear customer:
Dreamprom 24/7 Service Team ****@**** via twittercdn.com
Jul 24
to me
Images are not displayed. Display images below - Always display images from ****@****
Hi, could you kindly accept $15 refund and keep the dress? Thank you for your cooperation. Have a nice day." "
Jul 17
to Dreamprom Hi
This is not right. sorry I can not accept this because by the time when I get the dress I do not need it anymore. I want to return it and get full refund.""Dreamprom 24/7 Service Team ****@**** via twittercdn.com
Jul 19
to me
Images are not displayed. Display images below - Always display images from ****@**** customer:
Hi, the dress is handmade, it is unique and attractive,right? Can you kindly sell it to others? Thank you for your understanding. Have a nice day."Dear customer:
Dreamprom 24/7 Service Team via twittercdn.com
Aug 12
to me
Images are not displayed. Display images below - Always display images from ****@****, we really understand your feelings. How about that you resell tthe dress to others or the wedding dress shop? We would like to give you a refund of your rush fee. What is your idea?Waiting for your reply.Have a nice day.
Anything we can do for you, Please feel free to contact us via ****@****
-- "
Aug 13
to Dreamprom
Hi
Thank you for your understanding. If this is all you can do for me what can I say. I would like get back my rush fee at least. Even I sell this dress, I will not get back the same amount of money that I bought from you or I might not able to sell it and I think you may know about this.I was hopping to met the right person before I send my last email and I was trying so hard to solve the right way .So if you think I deserve all this for your company's fault than do it as you wish. I will have to let other people know about your company's not return rules on website.
thank you anyway.""Dreamprom 24/7 Service Team via twittercdn.com
Aug 13
to me
Images are not displayed.Display images below - Always display images from ****@****
Dear customer:
Hi, we will refund you the rush fee within 24 hours. Please wait for a short time. The bank transfer will take 7~15 days . Any question, please contact us without any hesitation. Thank you for your concerning. Have a nice day."
today is August29,2013 I still did not get any refund yet. this is all true.I am very unhappy with DreamProm.com customer service. it is should not be in the market. This DreamProm.com is can not reliable.
"
"Great company with good pricing. Delivered the dress ahead of schedule with no problems."
"I am satisfied with my purchase of a wedding dress. Special thanks to the support of the site for the attention to the order and resolution of all issues in the shortest period of time. The size was bigger than mine, although the dimensions were the same in the table. It's the only thing I need to correct. I liked the quality of the dress and veil. Thank you. The price is very good."
"Very good service and beautiful wellmade dress"
"I was very pleased with the dress I ordered. It was exactly the way it was pictured. My daughter absolutely loved it. "
"Extremely satisfied. Very timely arrival and perfect fit and look. Thank you for making our special occassion perfect."
"The dress was very well made and beautiful but the wrong size, and they refused to replace it with the right size. I am having to go to a seamstress to let it out 2 sizes. I have had to look all over the city to try to find matching material to enlarge it 6 inches."
"Everything was wonderful!! My gown that I ordered is very beautiful and it turned out just like the photo. The only thing that I can say about the dress is that the material satin feels different from the satin at wedding dresses stores, maybe it's a different satin. It still looks beautiful and love it! I also liked that if you asked questions to them they answer very promptly. I wil tell many people about this website! "