"Great experience. Beautiful dress - just as pictured. Great quality. Delivered when promised and the tracking updates were given often which is especially helpful."
"The worse experience every!! So disappointed in the dress and the way in which this Company/DREAMPROM.....Which is more like NIGHTMARE, conduct business! They are the WORSE!!!!Please Please DON'T Purchase any items from this Website!!!! You can only contact the through email......They are very vague and confusing! We ordered my daughter's prom dress on 4/6/2013 and paid an extra $29.99 for it to be delivered on time...Her Senior prom was on 5/5/2013! The dress came on 4/26/2013 and we were floored! There was a huge red stain at the back of the dress,the dress was a size too big and the sequin waist band, was cut too samll and visibly uneven and untidy, for the waist area. It looked really really BAD! My daughter was in tears balling her eyes out. I contacted the company that same day and emailed them pictures, We requested to return the dress and get our money refunded. It took them three days before they replied to my email, and offered us a refund of $5.00- $10.00!! I told them No! The dress was unwearable, and we needed to go out and find/purchase my daughter another dress to wear, to her senior Prom! They insisted that they were not going to refund us our money and would not accept the dress back! So we are stock with the aweful dress and out of 200.00! SHame on you DreamProm/Nightmare."
"The dress is beautifull and arrived sooner then I expected! Excelent price, excelent services!!!! Grats!"
"I was nervous to purchase a prom dress online but the dress we received was beautiful!!! I will definitely shop here again!!!!!!"
"I am very satisfied with my dress :]"
"We were amazed at the detail of our dress. The quality of the material was amazing. The fit was perfect!. I was a little apprehensive about our purchase and was prepared to go buy one. Our dress really was ABSOLUTELY PERFECT! Thank you."
"Muchísimas Gracias, el vestido es hermoso!!! La calidad de los materiales utilizados como los elegantes detalles que tienen hacen que sea el vestido de novia Ideal!!! Desde la compra hasta la entrega fue absolutamente una experiencia inigualable. Incluso recibí mi vestido días antes del esperado. Tengo que felicitar tan perfecta labor y debo absolutamente recomendar su página. Muchas Gracias por todo!!!"
"The dress is beautiful and very high quality. I did still have to have it altered after we paid extra for the sizing, but I understand everyones body is different. The length was perfect. There were a few of the jewels loose that I had to have fixed also. BUT, overall I was very satisfied.
Thank You!"
"The dress was horrible! We paid for express shipping and received it a week late. The dress was over 1 foot to long. The zipper was crooked and ran on a diagonal. The stitching was horrific! Very poor quality. I had to spend over the price of the dress to have it repaired and the seamstress said it was horrible material to work with. Thank God the seamstress was able to make it fit properly and look half way decent."
"It is very good website + fast shipping"
"Buyer beware do not order from these people!!!! We ordered a prom dress for my daughter and it arrived in the wrong size. In fact the size they sent isn't even on their sizing charts. Mind you the dress is about 8 inches too small in the bust and an extra 18 inches too long according to their size charts. The inside seam was also coming apart. We sent at least half a dozen pictures with the dress being being measured along with the size charts and they refuse to acknowledge their mistake. In one email they even told my daughter it was her fault for ordering expedited shopoing because that made the seamstress rush when she was making her dress. After about 10 emails of sending them the pictures I sent them back all their emails showing that they even acknowledged the dress size and theyin turn offered us $16 back of the $188 we paid. We emailed them and they refused to give us a refund. I filed a report with my bank and they are dealing with them directly but this has been a true nightmare. These people are dishonest and do not honor their return policies , if you don't want to gamble with your money do not order from them!"
"I was EXTREMELY nervous ordering from this site because of all of the negative reviews, however, I went ahead and did it anyway because of how pretty the dress looked in the picture and how reasonable the pricing was. I got my dress within a few weeks and it was AMAZING. I didn't custom size so I had to get it altered which turned out good as well and my seamstress even said that no one does work like that anymore; that it was really well made. Dream prom is definitely not a scam and I will be buying from them again!
If anyone has any questions or wants pictures of my dress, feel free to email me! ****@****"
"I ordered two dresses for my daughters to be here before May 7th, 2013. As of today's date 5/4/2013 they have not arrived. Sent DreamProm an e-mail advising them of the problem and am now told the dresses will not arrive till May 21st. I am now forced to go out and find dresses at the last minute. One dress was paid with an extra $9.99 to expedite shipping. Their e-mail back to me said they could not get dresses to me till May 2st which is weeks after the prom. Needless to say, my daughter's are very upset. Their policy also indicates that returns and refunds would only be given if there is damage to the dress or it is not made according to the buyer's request. At this point, we have no dress, damaged or not damaged. We have no dress at all. What a scam. Advised my attorney of this and if I don't get a full refund which is over $300.00, I will proceed with a lawsuit. Also, there is no phone number to contact them so you can speak with a live person.
"
"Stay away from there people. It's a Chinese website that does everything to make you believe that they are a US website and a reliable company, but they are not. They steel pictures from designers, use them on their website to make you believe it's pictures of their creations and then supply you total crap.
Here is my story:
On the 5th of March I have ordered a ball dress from them for an event I have in June. Since the picture of the dress on the website of the merchant was gorgeous I couldn't wait to get it and try it on. I received and opened the parcel on the 11th of April.
When opened my parcel with the dress I have ordered and I was in a total shock. What I have received has nothing to do with the model I saw on the picture on their website.
You can have a look at the pictures and comments I have sent to the seller to judge it by yourself:
https://www.dropbox.com/s/0h0r3ir5ejxcyzz/Dress%20complaint.pdf
Here are the major points:
I have ordered a CUSTOM MADE DRESS, according to my measurements BUT:
- One layer of material is missing completely. According to the description was supposed to have 3 layers of material, the upper one in tafetas, there were 2 layers of some stange looking fabric.
- The dress is too small in the bust. I am unable to close the zipper because at least 5 cm are missing
- The dress is too short. Even when I put in on without the pettycoat and barefoot there is a 10 cm space between the skirt and the floor! Once the underskirt and heels are added, the shortage in length will be even higher. I measured it with a meter once it was laying on the floor and it is 10 cm shorter then the measures I have given to them.
- The quality of stitches is also awful, the threads are hanging everywhere
- There are still leftovers from pencil lines on the material
- The drawing made with beads on the bust are not of the same shape as on the picture: they've done it straight whereas on the picture it goes in diagonal, so it looks more like a farmer's clothing then a princess dress.
- The material is shrunken under the beads because they did not stretch the material before putting them on.
The quality of the dress I received has nothing to do with the quality of work they promise on their website and this dress is unusable. I tried to call the customer service number they give, but the number doesn’t work. I wrote them an e-mail, no answer. There was a first reaction only after I wrote a negative comment on their website, they asked for pictures.
But they DELETED my comment and blocked me, so that i can't post any comments in the future
I've prepared a very detailed file you can download here:
https://www.dropbox.com/s/0h0r3ir5ejxcyzz/Dress%20complaint.pdf
We exchanged e-mails for at least 2 weeks, the merchant tried to persuade me that what I got was normal. I was insisting on full refund, they were refusing and telling me to go to a local tailor. Then 3 days ago I received another e-mail saying that actually the dress was awful but it was not their fault but a fault of a trainee that they charged to select materials. They fired her and will use her salary of 5$ to refund me. Is that some kind of a joke???
Since then no news, no replies and no refund!
Listen to my advice, don't buy from them!
Now concerning the reply they posted on my comment:
Nice try to discredit people who's comments they don't like!
The dress HAD MAJOR DEFAULTS - you can judge it by your self, just look at the picturew I posted. It is unwearable and I am now buying a new one for this event, this time not via Internet.
I have contacted their customer service many times but nothing has been done. Beware, this company is only talking and cheating customers!!!
ADVICE to those who has fallen into the trap like me: if you paid your order by a US credit card, contact your bank and open a claim agains this merchand. Usually you get refunded of the money you paid whithin 2-3 days and the credit card company starts a claim agains the website. Luckily they have more possibilities then us, poor naive customers! Keep all invoices, pictures and correcpondance you had with their customer service, it will be used as a proof in the case.
DO NOT open any attachgments sent by e-mail from these people.
Dream Prom: if you think that what you have made and delivered to me is a dress with minor defaults, then it's better that you stay away from this business
"
"Received my dress 5 weeks after placing my order. My dress is beautiful and well made. I did contact dreamprom on a couple of occasions and have to say their service is excellent!! I would highly recommend dreamprom to anyone who is looking for that special dress for their special occasion
Diane5467 "