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Verified
5/5

2012-12-19

"One of the best companies in supplements and the price is very reasonable. I highly recommend it."

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Verified
5/5

2012-12-13

"Ordered my raspberry ketones and multivitamins and came within the week (12/13)."

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Verified
5/5

2012-12-11

"I ordered some vitamin on Thursday 12/06 and received it on Monday 12/10. Shipping is free and it's super fast too! They have very competitive price (cheaper than Amazon even). Google "drvita coupon" for extra savings. I got 10% off my order."

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Verified
4/5

2012-12-08

"Ordered canned cat food on 12/6/12 and surprisingly arrived on 12/7/12! The only problem was that two cans were dented, probably because they were packed in sideways instead of stacked vertically."

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Verified
5/5

2012-12-07

"Best prices anywhere on the internet! Had all the brands I needed for almost 50-60% off retail.

Thanks!
"

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Verified
3/5

2012-12-06

"Had some shipping problems but are now correcting it. "

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Verified
5/5

2012-12-05

"Free Shipment is Awesome. Return Policy is great, too! Cheap products compared to Drugstore.com. I switched!"

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Verified
5/5

2012-12-01

"The free shipping made Drvita a winner"

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Verified
5/5

2012-11-29

"Fast processing and very fast shipping. Product (Organic extra virgin coconut oil) is great."

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Verified
1/5

2012-11-27

"I will never order from Drvita.com again. I placed my order on Nov 16 and it shipped out on Nov 26. That's a ridiculous amount of time for a company to sit on your order before they finally ship it. Then when you tack on the actual shipping time, it will be probably close to 3 weeks before I receive the items I ordered. I knew I should have stuck with Vitacost, the company I usually order from. They ship my order within a day or two of me placing my order and I have it within 5 days from ship date. "

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Verified
5/5

2012-11-22

"I do a LOT of online shopping, and I can say without hesitation that the purchase I just made was one of the best overall online experiences I have had in the past 10 years. Taking good care of your customers is not complicated. As customers, we all know this. The amazing thing is that the majority of businesses just don't get it. Or if they do get it, they can't make it happen. Well, DrVita.com is one of those rare companies that not only gets it, but also makes it happen. Take a peek at their "About us" page. I guarantee you will see some things you have not seen before on a website, and you will begin to understand how they are able to succeed where other businesses fail. I almost never write these reviews, but after telling my wife about what a good website I had just discovered, and after noting this fact in a record of website info that I keep for future reference, I still had not gotten it out of my system. So that's my two bits. Maybe my effort will help someone who is looking for a good place to buy their vites. GCS"

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Verified
1/5

2012-11-20

"Placed a simple order as a first time customer on this date for protein bars and still haven't received my item yet. 3.5 weeks??? Absolutely unacceptable! I had to send them an email for a follow up myself, and their reply was that they were doing software upgrades and how their purchase orders were just coming back inline with a delay from the manufacturer. Really now? If that was the case, why didn't I receive a notification by email earlier?? I get another email last Thursday that they finally shipped.. Not even a courtesy discount on my next purchase or something along those lines like other more successful vendors.. This is what you call poor customer service.. "

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Verified
5/5

2012-11-14

"Great price on the Dr. Bronner's product I was interested in and UNBELIEVABLY fast shipping."

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Verified
5/5

2012-10-25

"Excellent shopping experience. Prices are very competitive and checkout was a breeze. Most amazingly, I ordered very late in the day and received a shipping notice that night. These guys are rockin' it!"

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Verified
5/5

2012-10-07

"I found Drvita.com via a google search when a supplement I take on a daily basis was out of stock at the internet store I usually purchase from. I found the exact product I was looking for at a very reasonable price and it showed the item to be in stock and as such I placed an order for the item.

I assumed everything was falling into place with my order and that I would soon receive confirmation that it had been shipped. However; I was surprised after several days when I received an email from the company indicating that the item was out of stock and they were not expecting the manufacturer to fulfill the order for nearly a month or possibly longer.

My first reaction was definitely one of anger as there was never any mention of the item I had ordered being out of stock and on backorder. I had spent considerable time sifting through a multitude of supplement sellers that clearly showed this particular supplement to be out of stock and how happy I was when I stumbled upon Drvita.com and found just what I was looking for AND it was in stock. Now after several days I am informed by the company that they have no stock of the supplement I am needing.

I responded accordingly to the customer service department and told them I was not happy about the lack of clear and concise information on their website and felt I had no other choice than to "wait it out" for a month or more until the item I was wanting might arrive.

Imagine my delightful surprise when I quickly received a very thoughtful and empathetic response back from the Director of Customer Service at the Drvita.com seller website. I was given the option to receive a similar product that was indeed in stock and although more expensive, it would be shipped to me at no additional cost. This really made me sit up and take a second look at Drvita.com. Customer service has certainly taken a turn for the worse in this age of technology and the fact that every effort was made to resolve this matter so quickly and completely to a first time customer made me realize that I am more than just another email address and that my business is important and worth going the extra mile.

I am SO impressed with how the customer service department handled this problem and as such I will definitely be a "repeat" customer. Hats Off to a superb company!!
"

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