"12 (edit) days later, order still - "Not Yet Shipped". sent email and also filled out the Contact Us page...no replies.
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DrVita.Customer-Service, Drvita.com rep has responded
“Dear JonnyM,
Please check your email and spam folder for any communication from us regarding your order. We have received your correspondence and have replied on several occasions.
Thank You,
DrVita.com”
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NEGATIVE. Why did I still get drvita.com receipts and also a registration email in my regular Inbox. Also, I am one who checks the Spam box on a daily basis. I stand on my initial review and rating."
"I give Dr. Vita a major thumbs DOWN! I made my order in the beginning of December to get it here in time for x-mas. I called several times and no one could tell me anything about my order. They took my information and told me someone would call, they never did. I called once more the week before x-mas and was told that my order will "most defiantly" arrive by x-mas. It didn't, I received it on January 7th!!!!!!! Also I was told I would receive samples of items if I spent $50, no such samples arrived with the items I purchased. I will most likely NEVER order from this company again if I need it delivered by a specific date!"
"In the past my experience has been very good, however, this time it is not satisfactory. I spoken to a order representative about the shipping status of this product and she informed me it could take between three to ten business days to receive. Well for me that is very inconvenient because I counted on receiving it earlier this week via USPS or UPS. So if someone could contact me about canceling this order I would appreciate it, thanks. "
"Products I received were both almost expired! They shipped in large box when product was very small and no invoice was found in either packages leaving me with no info on how to ship items back, very disappointed. "
"I'll keep this short. Dr Vita's Prices - Good. Service - Could be better.
You could encounter bad customer service or late shipping. I have on two orders. If Dr. Vita can ship an item that is in stock, when ordered by the same day shipping cutoff displayed on their website, then I think half of their customer services issues as viewed by the many dissatisfied ratings on this site, would likely be resolved.
Overall I was not dissatisfied enough to not give them another chance. I will place one more order, and hopefully the kinks in their website / service, will be worked out by then. "
"One of the worst customer service on the internet. I placed an order a week ago and they still have not shipped the order. There site promised it would be shipped the same day! I call their toll free number and got I guy who told me customer service is busy and they will call you back. They never did! Sent them two emails with no reply. My next phone call is to my credit card company since DrVita has already charged my card. My advice - STAY AWAY FROM THEM. Check the other reviews."
"Received my order quickly. Can't beat free shipping! Products all had great prices and met my expectations. Will certainly order here again."
"Horrible. I will never buy from these people again. It has been 4 weeks since I placed my order and, aside from the initial "thanks for your order" email, I've heard nothing. My wife called 3 days ago and they wouldn't talk to her and, although they promised to, never called back.
I called and cancelled my order about an hour ago and ordered the items from other vendors. They promised me an email with the cancellation information but, so far, nothing.
I am extremely dissatisfied with my DrVita experience!"
"I HAVE HAD A VERY BAD EXPERIENCE WITH DR. VITA SITE I NEVER RECEIVED THE PRODUCTS I ORDERED IN DECEMBER 2012 NOW MY ORDER WAS DAMAGED FOR MY ORDER ON 1/09/13 NOW BEING SENT BACK TO THE COMPANY AND MY CREDIT CARD WAS CHARGED AND I HAVE NO PRODUCTS I CANT BELIEVE IT TAKES SO LONG TO GET YOUR PRODUCTS AFTER THIS I WILL NORT BE ORDERING FROM YOU. AND YOU NEVER RETURN PHONE CALLS OR EMAIL BACK AND YOU HAVER NO CUSTOMER SEWRVICE SO YOU CAN TALK TO SOMEONE VERY DISSAPOINTED
"
"Great selection and low prices drew me to this site. I was in need of some supplements and was very happy with what I found at the DrVita site. Also same day free shipping is a plus!"
"I placed an order for my product at the lowest price I have ever seen on Saturday 12Jan and received it on Tuesday 15Jan. I could not believe how fast it came and with no shipping cost was and added bonus. I ordered from another company on the same day with a shipping cost of $4.99 and have yet to receive my products. I will definitely be going back to DrVita.com to order more products in the future."
"Way to write your own reviews dr vita!
EDITED POST: I tried to re-purchase under a brand new account; i canceled my first purchase due to bad customer service. The reply from dr. vita is in response to my original review of their company. this post is all new information.
To potential customers: I assume this was a fluke and is very unlikely to happen so I wouldn't waste your time purchasing from them :)
This company sent me package after package--5 in all, and I only ordered ONE! I tried contacting them "about my order", never stating that I'd received extra shipments--they once again kept telling me i'd get a call back, of course nobody ever called! I checked and double checked my accounts and made sure, I was only charged once! The boxes didn't contain any invoice bills or receipts either. Since I can't get a reply and never paid for these, they MUST be gifts! Got about $75 of merchandise for only a $15 order. Thanks for all the extra packages dr. vita! Guess your horrible service paid off for me in the long run! It's great to feel like I actually screwed over the screwer with no effort. Also, The "same day shipping" IS A LIE!
I REPEAT: I assume this was a fluke and is very unlikely to happen so I wouldn't waste your time purchasing from them! Same day shipping is a LIE! My item was IN STOCK and was not shipped for almost a week according to the ups tracking!"
"Been waiting for just about a month for my order. There were no order notes on the product I bought. Called twice and both times I was told that it must have been on back offer or it's a special order. Will not buy from them again and would not recommend them to others. "
"This was my first time to order here. The prices were very good but... My Bee Propolis leaked inside the box and all my items were sticky with the honey. The labels on all the vitamin bottles were all wrinkled and looked like they came from a thrisft store. I was not very impressed. "
"I love Dr. Vita! They have the best prices, products I want, and to top it off, NO ADDITIONAL SHIPPING CHARGES! I don't know how they can do it when others are charging an arm and a leg for shipping and handling.
Well, maybe it's because I can't order "as a gift," or put a note into the box. And maybe because the shipping is UPS regular ground shipping and takes a week or so. But the products came at the promised time. For the price, I couldn't ask for more.
I ordered a mineral supplement for my daughter, and castile soap for my friend with a riding academy who uses it as the first step in cleaning tack.
I will definitely check with them first for any vitamins, herbs, or health & beauty products that I need.
"