"The free stain samples were very helpful, considering that ordering online means that you have a hard time envisioning the end product. The product that I wanted had a exceptional amount of customization that made it feel personal to me and also like I didn't have to compromise on what I wanted. I was impressed with the fact that dutchcrafters contacted me by email and by phone to make sure that I received the samples, and It felt like they were going the extra yard and also actively caring about my experience. In all, this experience has so far been very likable, and if my product turns out how I expect it, I would be very happy to continue making furniture purchases from this site. "
"sometimes difficult to negotiate your site to buy - difficult to understand why there are higher prices for stains.
Not a straight forward website.
No indication of shipping time.
"
"the selection of solid wood furnishings is amazing and I love that it's made to order with my choice of finishes and colors"
"The ordering process was very easy and the products look of good quality. I am so happy that they are made in the USA!!"
"Some initial difficulty getting my goals communicated but ultimately successful."
"High quality product, did not receive previous order for a couple of months, but once I called, services was excellent"
"really haven't had any experience with your customer service or your company. will have to wait until I receive my order to actually tell you about my experience."
"I feel that they dropped the ball by not keeping in contact with me on the status of my last order. I was notified I had to call on order and was told they would get back with me which they never did. I received my order a few days later and they notified me several weeks after I received my order that my order was on its way.
I received an e-mail yesterday that this week end was free shipping but when I ordered they charged me for shipping. what's up?"
"Natalie and Ashley are great! Their personalized customer service have made the experience a truly pleasant experience! Thank you very much!
Best regards,
Cathy Lumsden"
"I'm just getting samples with this order, but I do intend to purchase in the future!"
"Purchased a high end Murphy Bed from them. Several things to consider when ordering is that the bed came in multiple pieces/boxes unassembled. Assembling was a two man job with some of the assembly requiring three people. Nothing on the website nor sales person mentioned "assembly". Website addresses attaching to the wall and installation..........not assembly. The "white glove" inside delivery that I paid for certainly fell short. It was an older pickup truck pulling a large covered trailer with only one man. Several of the pieces required two men so guess who assisted with the "white glove" inside delivery? As luck would have it I was at home as my wife would not have been able to assist. Additionally, the trailer had to be partially unload onto the street in order to have access to some of my pieces. When bringing in the largest piece of the bed - it had to be dragged across my tile floor on a packing quilt. Thankfully I had no damage to my floor.
I am pleased with the bed once assembled. However, not sure the quality warrants the price paid. Next time, if there is a next time, I will only purchase after seeing a finished product in a showroom. "
"I needed additional information to select the correct Chicken Coop Kit for my needs and Ashley responded to my questions quickly and was very helpful. The entire experience with Dutchcrafters has been terrific so far! I can't wait till my coop kit arrives!
Thank you!"
"Emailed with customer service. They didn't offer much insight that I couldn't already see on the website."
"Good so far. Would have ordered some patio furniture if it was included in the $199 flat shipping rate."
"Liked the website, not sure on products yet. I expect it will be good quality but cannot rate until receipt. The shipping cost was very high... needs improvement there. "