"You will absolutely LOVE this hope chest:) I highly recommend Dutchcrafters to everyone I meet! Sadly, I lost my baby girl when I was six months pregnant. I knew I wanted to keep her memories safe in a hope chest. After talking with Kaity and the team, I knew Dutchcrafters was the right place for me. They went above and beyond to help me pick out the perfect hope chest for my daughter's keepsakes. They even sent personalized notes and gifts to me as well. I just cannot thank them enough. The hope chest is absolutely beautiful. Wonderful craftsmanship and care goes into every piece. You will be so happy you chose Dutchcrafters. Excellent customer service and gorgeous furniture handcrafted just for you! "
"I found this site very easy and am completely satisfied"
"great website; like the custom options for the furniture."
"This is my second order. I ordered the frame for the porch swing and there are no bolts to put it together. I sent an email and called Dutchcrafters and have not been called back. "
“I do see that we have contacted the vendor to handle this issue for you. Please let me know when you receive the replacement parts.”
"Website was informative, ordering online was easy."
"I deleted the text of my original review. I didn't expect it to go public; I thought it would only be used as private, anonymous feedback to Dutchcrafters.com. I have also changed it to 5 stars pending the condition of my order.
My rating for "ResellerRatings.com" is 0 stars, however, for four reasons:
(1) Their request for feedback about the merchant's website is misleading; I did not know it would be used as a public review.
(2) My feedback was requested at the time of my order (not after delivery of the product) and asked about the website itself. My review was never about the product, and so the original posting here was misleading.
(3) Making my response public and attributed to my name before the actual processing of my order is especially problematic since, if the business reads any type of negative review, they could intentionally send a damaged product or take some other form of retaliation.
(4) I would like to delete this review, but there does not seem to be any way for me to do so. Apparently, it can only be edited."
“We apologize for the confusion. It appears that there are no custom options available on that particular item.”
"Fast easy to use website. Expecting a quality product."
"Had what I was looking for.Love the wood garbage bin,have one now wanted a different style."
"They did an OUTSTANDING JOB!! They were kind and gracious as well!
Thank you!"
"I did not interact with your Customer Service department as I ordered online. Beautiful pieces!"
"Broke wife's favorite table during move. Your peds may save marriage!!!"
"The web site was extremely easy to use. I only wish you could compare 2 or 3 items before purchasing. And that you could see some of the stains before you get all the way to the bottom of the order form. However, it is a good site, easy to navigate."
"Beautiful products and nice customizing options. Easy to shop but wish I could see the colors put together so I can see what works best together."
“Thank you for taking the time to review us! I have requested a photo from the wood shop and will send it via email if one is available. We are also working on having the color options available on our website for our customers when they are making their selections.”
"Very smooth ordering process. Can't wait to get it."
"I don't know the shipment detail, such as estimated delivery"
“Good Morning! The lead time for the item you ordered is 2-4 weeks. I called the wood shop and they said shipping would be about 4-5 days in transit. I hope this helps you! You should be receiving an order confirmation and receipt within 48 hours. Have a great day!”
A rep from Dutchcrafters.com, DutchCrafters, has responded:
“This review really touched me. Let me start by saying how deeply sorry we are for your loss! It is truly rewarding to work for a company that makes products which are capable of inciting such emotion in our customers. We hope that every time you go through the memories placed in this hope chest that you are able to find some comfort and a moment of happiness. You will always know that it was made by hand with pride and exclusively for you.”