"The shopping process was very smooth. The customer service person answered all my questions and assured me assembly was quite easy. While the order did take a while to ship, they kept me apprised on the progress. The chairs were packaged in sturdy boxes and arrived undamaged. My one quibble was that the written assembly directions were so brief and non-specific as to be useless. I had to arrange parts to ensure what went where. Even then I had trouble figuring out just how they went together. They really need more detailed instructions, including more pictures and/or diagrams as to how things fit together."
"The quality of my Computer Hutch/Credenza was beyond my expectations. Dutch Crafters has produced an item whose craftsmanship is SUPERIOR."
“Thanks for the wonderful endorsement. We're delighted that you're so pleased with the Computer Hutch / Credenza!”
"The furniture is of the quality I expected. I have purchased Amish built furniture before and have enjoyed the products. I am working out some shipping damage, small but noticeable, and expect that will be remedied by the shipping company. "
“Thank you for the good word, DanBorreson!”
"I've purchased a number of of products from Dutch Crafters. My recent purchase was a Caledonia chest and night stand in brown maple. Valerie and Gwen were excellent resources with whom to work. The quality of the products are beyond anything I can find in the stores. I am thrilled with all of my orders. I've searched the brick and mortar stores and Dutch Crafters' pricing is excellent."
“NorthTexasGuy123, we're almost blushing with your good words - thanks so much for the review and for your purchases with DutchCrafters! We're gratified that you're pleased with your furniture!”
"We purchased 6 chairs and because we ordered a special color were not sure how that would come out. They arrived in perfect condition and the color was exacly as ordered. I was amazed as to how easy it was to place an order and how the team kept me informed the entired time as to where my chairs were in the processiof being built. A SPECIAL THANK YOU to Valarie Scheitel, Furniture Specialist for all her help especially in answering my many questions at the beginning. She was outstanding."
“Very good to hear, GarySandy! We're delighted to hear the feedback and will certainly pass along the good words to Valerie and the others involved behind the scenes. Thanks for the good word!”
"(Please delete review altogether.) --OP"
"The product is of excellent quality. The oak medicine cabinet is exactly what I wanted and I am very pleased."
“Great to hear, Carol - and thanks for the endorsement of our oak cabinets!”
"Last year we ordered a table for our kitchen,and we couldn't be any more pleased. So this year we ordered 6 chairs to go with and we are still amazed with the craftsmanship,we just can't say enough great thing about them!!!!!!!"
“Wonderful! We love repeat customers like you! Thanks for shopping with us at DutchCrafters, and give us a call again when you're ready for a new bedroom set!”
"Everything about our experience was positive -- from the person who answered my emailed questions to the guys who delivered and set the bed up. Only problem was that two of the canopy slats were the wrong size. But within a few days they had delivered the right ones. And the canopy bed is absolutely gorgeous. "
“Thanks for the positive review, Marlborough. We're glad to hear that you're loving the bed!
We don't like to make mistakes - but when we do, we try our best to resolve them quickly! We're glad to hear the feedback on how we did.”
"Delivered well before the original promised date. Packed professionally with no marks on furniture. Great quality workmanship. The Hope chest met all expectations in both quality, appearance, etc. So glad we decided to go with Dutch Crafters instead of other web sites that had lower prices but lower quality ratings."
“Thanks for the wonderful endorsement! We're delighted that you love your hope chest.”
A rep from Dutchcrafters.com, DutchCrafters, has responded:
“Good to hear - and thanks for the feedback. We've already contacted the shop that makes these chairs and have relayed your feedback regarding the assembly instructions. We sincerely hope that you enjoy your chairs for many years to come.”